LiveHelpNow and Chatbase are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LiveHelpNow offers a variety of pricing plans based on different functionalities, including live chat, ticket management, knowledge base, and call management, with additional costs for chatbot services and advanced AI features. The exact cost for handling 1,000 tickets or chats is not specified and is provided on request. The platform supports human handover and provides analytics and insights to help businesses understand customer interactions better. However, it does not include an AI email assistant but does offer email lead capture capabilities.
Chatbase, on the other hand, offers a clearer and more structured pricing model with specific usage tiers ranging from a free plan to an unlimited plan. The cost for handling 1,000 tickets or chats is set at $25. Unlike LiveHelpNow, Chatbase does not support human handover but does provide analytics and insights, and email lead capture. Additional features such as extra message credits, custom domains, and the removal of branding incur extra charges. This structured approach allows businesses to choose a plan that best fits their needs based on their expected usage and required features.
| Feature | LiveHelpNow | Chatbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Free - $0/mo Hobby - $19/mo Standard - $99/mo Unlimited - $399/mo Extra message credits - $7 per 1000 messages/mo Extra chatbots - $7 per extra chatbot/mo Custom Domains - $59/mo Remove 'Powered By Chatbase' - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $25 | $99 |
| Usage Tiers | Not provided | Free - 20 messages/mo Hobby - 2,000 messages/mo Standard -10,000 messages/mo Unlimited - 40,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | Chatbase pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 400,000 characters/chatbot Hobby - 11,000,000 characters/chatbot Standard - 11,000,000 characters/chatbot Unlimited - 11,000,000 characters/chatbot | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Hobby - 2 chatbots Standard - 5 chatbots Unlimited - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Direct Text Inputs Websites Files (.pdf, .txt, .doc, .docx) Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | WhatsApp Slack Wordpress Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free Plan - help center Hobby Plan - email Standard Plan - email Unlimited Plan - account manager, 24/7 support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LiveHelpNow, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing structures, and capabilities tailored to various business needs.
All three platforms provide AI customer support features and AI functionalities for support agents. This commonality ensures that businesses can leverage advanced AI to manage customer interactions effectively across all three services.
LiveHelpNow's pricing is modular, with separate costs for live chat, ticket management, knowledge base, and call management, each priced per agent. Additional AI features like chatbots and Hue AI are available at higher monthly rates. Chatbase offers tiered pricing from a free plan to an unlimited plan, with additional costs for extra message credits and custom domains. My AskAI provides three main plans—Essentials, Pro, and Enterprise—with a 30-day free trial available for each, making it straightforward and transparent.
For AI-driven interactions, Chatbase charges $25 per 1,000 tickets/chats, whereas My AskAI charges $99. LiveHelpNow does not publicly disclose this pricing, requiring potential users to inquire for a quote.
Chatbase and My AskAI both offer usage tiers. Chatbase's plans range from 20 messages per month in the free plan to 40,000 messages in the unlimited plan. My AskAI's plans start at 200 conversations per month for the Essentials plan and go up to unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Human handover capabilities are supported by LiveHelpNow and My AskAI, allowing seamless transition from AI to human agents when necessary. Chatbase does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions.
My AskAI is the only platform that includes an AI email assistant, offering additional support capabilities that are not available with LiveHelpNow or Chatbase.
All platforms support email lead capture, ensuring that businesses can gather and manage leads effectively.
Chatbase imposes character limits on its plans, ranging from 400,000 characters in the free plan to 11,000,000 characters in higher tiers. My AskAI offers unlimited webpages and documents across all plans, automatically updating content, which can be more flexible for businesses with extensive documentation needs.
Chatbase provides a varying number of chatbots depending on the plan, from one chatbot in the free plan to ten in the unlimited plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. LiveHelpNow does not specify the number of chatbots or agents.
LiveHelpNow offers a hosted help center, a feature not available with Chatbase or My AskAI.
LiveHelpNow integrates with various content and knowledge platforms via its marketplace/app store. Chatbase supports direct text inputs, websites, files, Google Drive, and Notion. My AskAI provides extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom. For end-user integrations, My AskAI also supports a wide range of platforms, including Slack, Teams, HubSpot, and more.
All three platforms are GDPR compliant but do not hold SOC-2 compliance. Support varies, with Chatbase offering different levels of support depending on the plan, and My AskAI providing web and email support for Essentials, priority support for Pro, and dedicated success management for Enterprise.
Chatbase and My AskAI both use GPT-4o for their AI models. My AskAI also offers access to Claude and Gemini models in its Enterprise plan. API access is available across all three platforms.
While each pl
