LiveHelpNow and Chat Thing are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LiveHelpNow offers a comprehensive suite of features, including human handover, analytics/insights, and email lead capture. Its pricing structure is detailed per agent for various services such as live chat, ticket management, and call management, with additional costs for advanced features like chatbots and AI integrations. However, specific pricing for certain features like KPI dashboards and multiple ticket forms is not disclosed.
Chat Thing, on the other hand, provides a tiered pricing model based on the number of message tokens, starting from a free plan up to an enterprise level. It also includes analytics/insights and email lead capture but lacks human handover capabilities. The cost per 1,000 tickets/chats is set at $13, making it a potentially more cost-effective option for high-volume usage compared to LiveHelpNow's price on application model. Both platforms aim to streamline customer support processes, though they cater to different needs and budgets with their distinct pricing and feature sets.
| Feature | LiveHelpNow | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $13 | $99 |
| Usage Tiers | Not provided | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LiveHelpNow,Chat Thing, andMy AskAIare AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing structures, and capabilities tailored to different business needs.
All three platforms—LiveHelpNow, Chat Thing, and My AskAI—offer AI customer support features aimed at enhancing customer interactions and reducing the load on human agents.
LiveHelpNow and My AskAI provide AI features specifically designed to assist support agents, such as AI-driven insights and automation tools. Chat Thing, however, does not offer these capabilities.
LiveHelpNow offers a modular pricing structure with separate fees for different functionalities, such as live chat, texting, and ticket management, starting at $21 per agent. The chatbot and AI features are priced higher, with the chatbot costing $95 per month and Hue AI at $300 per month.
Chat Thing provides a tiered pricing model ranging from a free plan to an enterprise plan at $299 per month. Each tier offers varying levels of message tokens and features.
My AskAI has straightforward pricing with three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on application. All plans include a 30-day free trial without requiring a credit card.
LiveHelpNow's AI pricing is not publicly available and is determined on application. Chat Thing charges $13 per 1,000 tickets/chats, while My AskAI charges $99 for the same.
LiveHelpNow does not provide specific usage tiers. Chat Thing offers detailed usage tiers based on message tokens, ranging from 80,000 tokens in the free plan to 120,000,000 tokens in the enterprise plan. My AskAI provides usage tiers based on the number of conversations, with Essentials allowing 200 conversations per month, Pro allowing 1,000, and Enterprise offering unlimited conversations. Additional conversations are charged at $0.10 each.
Both LiveHelpNow and My AskAI support human handover, allowing seamless transition from AI to human agents. Chat Thing does not offer this feature.
All three platforms—LiveHelpNow, Chat Thing, and My AskAI—include conversation analytics and insights to help businesses understand customer interactions and improve service quality.
My AskAI stands out by offering an AI email assistant, a feature not available in LiveHelpNow or Chat Thing.
All three platforms offer email lead capture capabilities to help businesses gather and manage customer leads effectively.
LiveHelpNow does not specify content limits. Chat Thing provides content limits based on storage tokens, with different allowances for each pricing tier. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
LiveHelpNow does not specify the number of chatbots or agents. Chat Thing offers a range from 1 chatbot in the free plan to unlimited chatbots in the enterprise plan. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
LiveHelpNow offers a hosted help center, a feature not available in Chat Thing or My AskAI.
None of the three platforms—LiveHelpNow, Chat Thing, or My AskAI—offer a chatbot flow builder.
LiveHelpNow integrates with websites, documents, and help centers. Chat Thing supports integrations with YouTube, websites, RSS feeds, Google Drive, and Notion. My AskAI offers extensive integrations with websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
LiveHelpNow has a marketplace/app store for integrations. Chat Thing integrates with websites, mobile apps, social media platforms, Slack, email systems, SMS, and voice assistants. My AskAI offers integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.
All three platforms are GDPR compliant. None are SOC-2 compliant. Support varies, with Chat Thing offering comprehensive support options, including 24/7 phone and chat support for higher tiers. My AskAI provides web and email support for Essentials, priority support for Pro, and Slack and a success manager for Enterprise.
LiveHelpNow does not specify the AI models they use. Chat Thing utilizes GPT-4 and GPT-4o. My AskAI uses GPT-4o for Essentials and Pro plans, and offers additional models like Claude and Gemini for the Enterprise plan.
All three platforms—LiveHelpNow, Chat Thing, and My AskAI—offer API access, allowing businesses to integrate their own systems and extend the functionality of the AI customer support tools.
