LiveHelpNow and Chaindesk are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LiveHelpNow offers a range of services including live chat, ticket management, knowledge base, and call management, with pricing starting at $21 per agent for core services. Their chatbot service is priced at $95 per month, while the Hue AI service is $300 per month. LiveHelpNow supports human handover and provides analytics and insights, but it does not include an AI email assistant.
Chaindesk, on the other hand, offers a more straightforward pricing model with a cost of $13 per 1,000 tickets or chats. They have multiple usage tiers, including a free plan with 100 message credits per month, and paid plans ranging from $25 to $499 per month, depending on the volume of message credits required. Chaindesk also supports human handover, provides analytics and insights, and includes an AI email assistant. Both platforms offer email lead capture capabilities, positioning themselves as comprehensive solutions for customer support automation.
| Feature | LiveHelpNow | Chaindesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Free - $0/mo Growth - $25/mo Pro - $99/mo Enterprise - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $13 | $99 |
| Usage Tiers | Not provided | Free - 100 message credits/mo Growth - 5,000 message credits/mo Pro - 10,000 message credits/mo Enterprise - 100,000 message credits/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | Chaindesk pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 20,000 words storage Growth - 30,000,000 words storage Pro - 60,000,000 words storage Enterprise - 300,000,000 words storage | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 Agent Growth - 2 Agents Pro - 5 Agents Enterprise - 100 Agents | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Website Notion YouTube Google Drive Files (pdf, ppt, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Website Wordpress Slack Crisp Zapier Telegram Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Free - community, email Growth - dedicated support Pro - dedicated support with priority Enterprise - premium, dedicated support with tailored solutions | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o mini GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
In the competitive landscape of AI customer support tools aimed at deflecting support tickets,LiveHelpNow,Chaindesk, andMy AskAIeach offer distinct features, pricing, and capabilities.
All three platforms, LiveHelpNow, Chaindesk, and My AskAI, provide AI customer support features. However, LiveHelpNow and My AskAI extend their AI capabilities to support agents, while Chaindesk does not offer this feature.
LiveHelpNow’s pricing is segmented per agent and feature, with costs such as $21 per agent for live chat and texting, and $95 per month for their chatbot. They also have a premium AI feature (Hue AI) priced at $300 per month. Chaindesk offers tiered pricing from a free plan to an enterprise plan at $499 per month, with varying message credits. My AskAI provides straightforward plans starting at $60 per month and going up to a Pro plan at $99 per month, with an enterprise plan available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats is provided by Chaindesk at $13, while My AskAI charges $99. LiveHelpNow’s AI pricing is not disclosed and is provided upon request.
Usage tiers vary among the platforms. Chaindesk and My AskAI both offer tiered message credits and conversation limits, respectively. Chaindesk’s free plan includes 100 message credits per month, while My AskAI’s Essentials plan allows for 200 conversations per month. Additional conversations are priced at $0.10 each for My AskAI.
All three platforms support human handover and provide conversation analytics and insights, ensuring a seamless transition from AI to human agents when necessary and offering valuable data for performance improvements.
Chaindesk and My AskAI include AI email assistants, whereas LiveHelpNow does not. All three platforms support email lead capture functionality.
Chaindesk’s content storage ranges from 20,000 words in the free plan to 300,000,000 words in the enterprise plan. In contrast, My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
Chaindesk offers a varying number of agents depending on the plan, from one agent in the free plan to 100 agents in the enterprise plan. My AskAI provides one chatbot in the Essentials and Pro plans, with an option for unlimited chatbots in the enterprise plan. LiveHelpNow does not specify the number of chatbots or agents.
LiveHelpNow includes a hosted help center, which is not provided by Chaindesk or My AskAI. None of the platforms offer a chatbot flow builder.
LiveHelpNow, Chaindesk, and My AskAI all integrate with various content and knowledge platforms. My AskAI offers the most extensive integrations, including popular platforms like Google Drive, Notion, Confluence, SharePoint, and Zendesk. For end-user integrations, My AskAI supports a wide range of platforms, including Slack, Teams, and various chat tools via Intercom/Zendesk, making it highly versatile.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with My AskAI offering priority support and a success manager for enterprise clients. Chaindesk provides dedicated support starting from the Growth plan, while LiveHelpNow's support details are not specified.
Chaindesk uses GPT-4o mini and GPT-4 models, while My AskAI offers GPT-4o in its Essentials and Pro plans, with additional options like Claude and Gemini for enterprise clients. All three platforms provide API access.
My AskAI stands out with its extensive integrations, unlimited content limits, and flexible support options. While each platform has its strengths, My AskAI’s comprehensive feature set and straightforward pricing make it a strong contender in the AI customer support market.
