AI customer support features comparison:LiveHelpNowvs Botsonic
LiveHelpNow and Botsonic are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LiveHelpNow offers a comprehensive suite of services, including live chat, ticket management, knowledge base, and call management, each priced individually per agent. Additionally, it provides chatbot services at $95 per month and an advanced AI solution, Hue AI, at $300 per month. The platform also supports human handover and offers analytics and insights, but does not include an AI email assistant. Pricing for some advanced features like KPI dashboards and multiple ticket forms is not disclosed.
Botsonic, on the other hand, provides a more straightforward pricing structure with a cost of $41 per 1,000 tickets or chats. It features usage tiers ranging from a free plan with 100 messages to an enterprise plan with 25,000 messages per month. Botsonic includes analytics and insights, an AI email assistant, and email lead capture, but lacks human handover capabilities. Its pricing plans are more consolidated, with the professional plan costing $49 per month and the enterprise plan at $800 per month.
In summary, LiveHelpNow offers a modular approach with various specialized services and higher-tier AI capabilities, while Botsonic presents a more integrated and tiered pricing model with essential features for different business sizes.
Full breakdown: All available features and pricing
| Feature | LiveHelpNow | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $41 | $99 |
| Usage Tiers | Not provided | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Not provided | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Not provided | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
Overview
LiveHelpNow,Botsonic, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers a unique set of features, pricing plans, and capabilities tailored to different business needs.
AI Customer Support
All three platforms provide AI customer support features. LiveHelpNow and My AskAI also offer AI features specifically designed for support agents, which Botsonic lacks. This makes My AskAI and LiveHelpNow more versatile for comprehensive customer support operations.
Pricing Plans
LiveHelpNow's pricing is segmented by feature, with costs ranging from $9 to $300 per agent per month. Botsonic offers three tiers: Free, Professional at $49/month, and Enterprise at $800/month. My AskAI provides three plans: Essentials at $60/month, Pro at $99/month, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
AI Pricing per 1,000 Tickets/Chats
The AI pricing for LiveHelpNow is determined upon request (POA). Botsonic charges $41, while My AskAI charges $99 per 1,000 tickets/chats. This makes Botsonic the most cost-effective option in terms of AI pricing per ticket/chat.
Usage Tiers
Botsonic's usage tiers range from 100 messages (free) to 25,000 messages per month (Enterprise). My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits. LiveHelpNow does not provide specific usage tiers.
Human Handover
Both LiveHelpNow and My AskAI support human handover, ensuring seamless transitions from AI to human agents when necessary. Botsonic does not offer this feature.
Conversation Analytics/Insights
All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
AI Email Assistant
Botsonic and My AskAI both include AI email assistants, whereas LiveHelpNow does not offer this feature.
Email Lead Capture
All three platforms support email lead capture, aiding in the collection of potential customer information.
Content Limits
Botsonic's content limits vary by plan, from 1 million characters (Free) to 200 million characters (Enterprise). My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. LiveHelpNow does not provide specific content limits.
Number of Chatbots/Agents
Botsonic allows 1 chatbot in the Free plan, 2 in the Professional plan, and 5 in the Enterprise plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. LiveHelpNow does not specify the number of chatbots/agents.
Hosted Help Centre
LiveHelpNow includes a hosted help center, a feature absent in both Botsonic and My AskAI.
Chatbot Flow Builder
Botsonic offers a chatbot flow builder, whereas LiveHelpNow and My AskAI do not.
Integrations (Content/Knowledge)
LiveHelpNow integrates with websites, documents, and help centers. Botsonic supports integration with websites and various file types (pdf, docx, xls). My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
LiveHelpNow has a marketplace for integrations. Botsonic integrates with multiple platforms such as WhatsApp, Facebook Messenger, Telegram, Zapier, and more. My AskAI also supports a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, and various chat platforms via Intercom/Zendesk.
Compliance and Support
All three platforms are GDPR compliant. Botsonic is also SOC-2 compliant, a certification not held by LiveHelpNow or My AskAI. Support varies, with My AskAI offering the most comprehensive options, including Slack and a success manager for Enterprise users.
AI Models Available
Botsonic uses GPT-4o mini and GPT-4o. My AskAI offers GPT-4o across all plans, with additional options like Claude and Gemini for Enterprise users. LiveHelpNow does not specify the AI models used.
API Access
All three platforms provide API access, allowing for greater customization and integration capabilities.
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