AI customer support features comparison:LiveHelpNowvs Botsify

Overview

LiveHelpNow,Botsify, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers a range of features, pricing plans, and capabilities tailored to meet different business needs.

AI Customer Support Features

All three platforms—LiveHelpNow, Botsify, and My AskAI—offer AI customer support features. However, LiveHelpNow and My AskAI also extend AI functionalities to support agents, whereas Botsify does not.

Pricing Plans

LiveHelpNow offers a modular pricing structure with separate charges for live chat, ticket management, knowledge base, and call management, among others. The AI-specific features like chatbots and Hue AI are priced separately, with the chatbot costing $95 per month and Hue AI at $300 per month.

Botsify provides three main plans: "Do it yourself" at $49 per month, "Done for you" at $149 per month, and a customizable plan.

My AskAI offers three pricing tiers: Essentials at $60, Pro at $99, and an Enterprise plan that requires a price on application (POA). My AskAI stands out with a 30-day free trial for all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

LiveHelpNow and Botsify do not disclose their AI pricing per 1,000 tickets/chats publicly. In contrast, My AskAI offers this at a transparent rate of $99.

Usage Tiers

LiveHelpNow does not provide specific usage tiers, while Botsify offers unlimited usage across all its plans. My AskAI has structured usage tiers, with the Essentials plan allowing 200 conversations per month, Pro allowing 1,000, and the Enterprise plan offering unlimited conversations. Beyond these limits, My AskAI charges $0.10 per conversation.

Human Handover and Conversation Analytics

All three platforms support human handover and provide conversation analytics and insights, ensuring seamless transitions between AI and human agents and valuable data for performance analysis.

AI Email Assistant

My AskAI is unique in offering an AI email assistant, a feature not available in LiveHelpNow or Botsify.

Email Lead Capture

All three platforms—LiveHelpNow, Botsify, and My AskAI—support email lead capture, facilitating the collection of customer information for follow-up.

Content Limits

LiveHelpNow does not specify content limits, while Botsify offers unlimited content across all plans. My AskAI also provides unlimited content across all its tiers, with automatic updates.

Number of Chatbots/Agents

LiveHelpNow does not specify the number of chatbots or agents supported. Botsify offers 2 chatbots in the "Do it yourself" plan, 5 in the "Done for you" plan, and unlimited in the custom plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

LiveHelpNow offers a hosted help center, a feature not available in Botsify or My AskAI. None of the platforms provide a chatbot flow builder.

Integrations

LiveHelpNow integrates with a variety of content and end-user platforms through its marketplace/app store. Botsify supports integrations with Messenger, SMS, website, Instagram, Telegram, and WhatsApp. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more. For end-users, My AskAI supports integrations with popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and others through direct or intermediary apps.

Compliance and Support

All three platforms are GDPR compliant. Botsify is SOC-2 compliant, whereas LiveHelpNow and My AskAI are not. Support options vary, with My AskAI offering tiered support based on the plan, including web, email, video, Slack, and a dedicated success manager for enterprise clients.

AI Models and API Access

My AskAI specifies the AI models available, offering GPT-4o in the Essentials and Pro plans, and GPT-4o/Claude/Gemini in the Enterprise plan. LiveHelpNow and Botsify do not specify their AI models. All three platforms provide API access.

Conclusion

In conclusion, while all three platforms offer robust AI customer support solutions, My AskAI distinguishes itself with transparent pricing, extensive integrations, and unique features like an AI email assistant and specified AI models. This makes it a compelling choice for businesses seeking a comprehensive and flexible AI customer support tool.