LiveHelpNow and Alphachat are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Both platforms offer essential features such as human handover and analytics/insights capabilities, ensuring seamless transitions between AI and human agents and providing valuable data for performance improvements. Additionally, both systems support email lead capture, although neither offers an AI email assistant.
LiveHelpNow's pricing structure is more segmented, with various modules such as live chat, ticket management, and knowledge base each priced at $21 per agent. Additional features like chatbots and AI capabilities incur separate costs, with the chatbot priced at $95 per month and the Hue AI at $300 per month. In contrast, Alphachat offers a more straightforward pricing model, charging $370 per 1,000 tickets/chats, with a standard plan at €399 per month for up to 3,000 interactions and a customizable enterprise plan for higher usage. This difference in pricing and plan structure positions LiveHelpNow as potentially more flexible in terms of modular customization, while Alphachat may appeal to businesses seeking a more bundled approach.
| Feature | LiveHelpNow | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $370 | $99 |
| Usage Tiers | Not provided | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Not provided | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LiveHelpNow, Alphachat, and My AskAI are AI customer support tools designed to deflect support tickets and automate customer interactions. Each of these platforms offers a range of features and pricing plans aimed at enhancing customer support efficiency.
All three platforms—LiveHelpNow, Alphachat, and My AskAI—offer AI customer support features. These capabilities are essential for automating responses and managing customer inquiries efficiently.
LiveHelpNow offers a modular pricing structure with separate charges for live chat, ticket management, knowledge base, and call management, along with additional fees for advanced AI features. Alphachat has a more straightforward pricing model with a standard plan at €399 per month and a customized enterprise plan. My AskAI provides three tiers: Essentials at $60, Pro at $99, and an Enterprise plan with pricing on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
LiveHelpNow's AI pricing per 1,000 tickets or chats is provided on application, indicating a potentially variable cost. Alphachat charges $370 for the same volume, whereas My AskAI offers a more competitive rate at $99.
Alphachat's standard plan covers up to 3,000 interactions per month, with unlimited usage for enterprise clients. My AskAI's Essentials plan includes 200 conversations per month, Pro covers 1,000, and the Enterprise plan offers unlimited interactions. My AskAI also charges $0.10 per conversation beyond the plan limits, providing a clear and scalable pricing structure.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Each platform offers conversation analytics and insights, enabling businesses to track and optimize their customer support interactions.
My AskAI stands out by providing an AI email assistant, a feature not available in LiveHelpNow or Alphachat. This can be particularly advantageous for managing email-based customer support.
All three platforms include email lead capture functionalities, helping businesses to gather and manage leads effectively.
While LiveHelpNow does not specify content limits, Alphachat offers unlimited content for both its standard and enterprise plans. My AskAI also provides unlimited webpages and documents across all its plans, with automatic updates, ensuring comprehensive coverage and ease of use.
Alphachat's standard plan includes one chatbot, with unlimited bots available for enterprise clients. My AskAI offers one chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited bots in the Enterprise plan. LiveHelpNow does not specify the number of chatbots or agents.
LiveHelpNow provides a hosted help center, a feature not available in Alphachat or My AskAI.
Alphachat includes a chatbot flow builder, allowing businesses to create custom chatbot interactions. This feature is not available in LiveHelpNow or My AskAI.
LiveHelpNow integrates with websites, documents, and help centers. Alphachat uses a flow editor for content integration. My AskAI supports a wide range of integrations, including websites, various file types, and platforms like Google Drive, Notion, Confluence, and more, offering extensive flexibility and connectivity.
LiveHelpNow has a marketplace/app store for integrations. Alphachat integrates with platforms like Wix, Shopify, WordPress, HubSpot, and others. My AskAI offers extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various messaging platforms, providing robust connectivity options.
All three platforms are GDPR compliant, ensuring data privacy and protection for users.
None of the platforms are SOC-2 compliant, indicating a potential area for improvement in security standards.
Alphachat's standard plan includes virtual assistant, email, and ticketing support, with dedicated account management for enterprise clients. My AskAI offers web and email support for Essentials, priority support for Pro, and a dedicated success manager with Slack support for Enterprise clients. LiveHelpNow does not provide detailed support information.
Alphachat uses OpenAI models. My AskAI employs GPT-4o across all plans, with additional options like Claude and Gemini for enterprise clients. LiveHelpNow does not specify the AI models it uses.
All three platforms provide API access, enabling businesses to integrate their systems and customize functionalities.
Each platform offers a unique set of features and pricing structures. My AskAI stands out with its competitive pricing, extensive integrations, and unique AI email assistant feature, making it a versatile choice for businesses looking to enhance their customer support capabilities.
