AI customer support features comparison: LiveHelpNow vs Algomo

Introduction to AI Customer Support Tools

LiveHelpNow, Algomo, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers a variety of features and pricing plans to cater to different business needs.

AI Customer Support Features

All three platforms—LiveHelpNow, Algomo, and My AskAI—provide AI customer support features. They also offer AI functionalities specifically for support agents, ensuring a blend of automated and human-assisted customer service.

Pricing Plans

LiveHelpNow has a modular pricing structure with individual charges for different features such as live chat, ticket management, and call management. The pricing for AI features like the chatbot and Hue AI is notably higher, with the chatbot at $95 per month and Hue AI at $300 per month. However, some features like "Never miss a chat" and KPI dashboards do not have disclosed prices.

Algomo offers three plans: Starter at $9 per month, Pro at $49 per month, and Scale at $499 per month. This tiered approach makes it easier for businesses to scale their AI customer support as needed.

My AskAI provides three plans: Essentials at $60, Pro at $99, and Enterprise, which is priced on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, making it easier for potential customers to test the service.

AI Price Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, LiveHelpNow operates on a price-on-application (POA) basis. Algomo charges $125, while My AskAI offers a more competitive rate at $99.

Usage Tiers

LiveHelpNow does not provide detailed information on usage tiers. Algomo has clearly defined tiers: Starter with 100 bot conversations per month, Pro with 600, and Scale with 10,000. My AskAI offers Essentials with 200 conversations per month, Pro with 1,000, and Enterprise with unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond the limits.

Human Handover and Conversation Analytics

All three platforms support human handover and provide conversation analytics and insights to help businesses improve their customer support strategies.

AI Email Assistant and Lead Capture

Algomo and My AskAI both offer AI email assistants, which LiveHelpNow lacks. All three platforms support email lead capture, helping businesses to gather and manage potential customer information effectively.

Content Limits

LiveHelpNow does not specify content limits. Algomo has character limits per workspace: 10 million for Starter, 30 million for Pro, and 100 million for Scale. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

LiveHelpNow does not provide information on the number of chatbots or agents. Algomo allows 1 chatbot for Starter, 2 for Pro, and unlimited for Scale. My AskAI offers 1 chatbot with two modes (public and private) for Essentials and Pro, and unlimited chatbots for Enterprise.

Hosted Help Centre and Chatbot Flow Builder

LiveHelpNow provides a hosted help center, which is not available with Algomo or My AskAI. None of the three platforms offer a chatbot flow builder.

Integrations

LiveHelpNow integrates with websites, documents, and help centers. Algomo supports public websites, support articles, past conversations, Slack channels, and Notion pages. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

For end-user integrations, LiveHelpNow has a marketplace/app store. Algomo integrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress. My AskAI supports a wide range including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like Tidio, LiveChat, and Crisp.

Compliance and Support

All three platforms are GDPR compliant but lack SOC-2 compliance. Support options vary: Algomo offers live chat for all plans, with additional support through Zapier and HubSpot for Pro and Scale. My AskAI provides web and email support for Essentials, priority support for Pro, and Slack and a success manager for Enterprise.

AI Models and API Access

Algomo uses its own models, while My AskAI leverages GPT-4o for Essentials and Pro, and offers GPT-4o, Claude, and Gemini for Enterprise. All three platforms provide API access, allowing for further customization and integration.

Conclusion

In summary, My AskAI stands out with its competitive pricing per 1,000 tickets/chats, comprehensive integration options, and unlimited content limits. Additionally, the 30-day free trial without requiring a credit card offers a risk-free opportunity for potential customers to evaluate its capabilities.