LiveHelpNow and Algomo are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LiveHelpNow offers a range of features including human handover, analytics/insights, and email lead capture. It provides various price plans such as live chat and texting, ticket management, and knowledge base at $21 per agent, call management at $9 per agent, and additional services like chatbot at $95 per month and Hue AI at $300 per month. However, the pricing for some features like KPI dashboards and multiple ticket forms is not specified. The exact cost per 1,000 tickets or chats is provided on a per-request basis (POA).
Algomo, on the other hand, has a clear pricing structure with a cost of $125 per 1,000 tickets or chats. It offers three usage tiers: Starter with 100 bot conversations per month at $9, Pro with 600 bot conversations per month at $49, and Scale with 10,000 bot conversations per month at $499. Algomo includes human handover, analytics/insights, AI email assistant, and email lead capture in its feature set. This structured pricing and tiered usage plans provide clarity on costs and scalability for businesses looking to implement AI customer support solutions.
| Feature | LiveHelpNow | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $125 | $99 |
| Usage Tiers | Not provided | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Not provided | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Not provided | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LiveHelpNow,Algomo, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers a variety of features and pricing plans to cater to different business needs.
All three platforms—LiveHelpNow, Algomo, and My AskAI—provide AI customer support features. They also offer AI functionalities specifically for support agents, ensuring a blend of automated and human-assisted customer service.
LiveHelpNowhas a modular pricing structure with individual charges for different features such as live chat, ticket management, and call management. The pricing for AI features like the chatbot and Hue AI is notably higher, with the chatbot at $95 per month and Hue AI at $300 per month. However, some features like "Never miss a chat" and KPI dashboards do not have disclosed prices.
Algomooffers three plans: Starter at $9 per month, Pro at $49 per month, and Scale at $499 per month. This tiered approach makes it easier for businesses to scale their AI customer support as needed.
My AskAIprovides three plans: Essentials at $60, Pro at $99, and Enterprise, which is priced on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, making it easier for potential customers to test the service.
For AI pricing per 1,000 tickets or chats,LiveHelpNowoperates on a price-on-application (POA) basis.Algomocharges $125, whileMy AskAIoffers a more competitive rate at $99.
LiveHelpNowdoes not provide detailed information on usage tiers.Algomohas clearly defined tiers: Starter with 100 bot conversations per month, Pro with 600, and Scale with 10,000.My AskAIoffers Essentials with 200 conversations per month, Pro with 1,000, and Enterprise with unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond the limits.
All three platforms support human handover and provide conversation analytics and insights to help businesses improve their customer support strategies.
AlgomoandMy AskAIboth offer AI email assistants, which LiveHelpNow lacks. All three platforms support email lead capture, helping businesses to gather and manage potential customer information effectively.
LiveHelpNowdoes not specify content limits.Algomohas character limits per workspace: 10 million for Starter, 30 million for Pro, and 100 million for Scale.My AskAIoffers unlimited webpages and documents across all plans, with automatic updates.
LiveHelpNowdoes not provide information on the number of chatbots or agents.Algomoallows 1 chatbot for Starter, 2 for Pro, and unlimited for Scale.My AskAIoffers 1 chatbot with two modes (public and private) for Essentials and Pro, and unlimited chatbots for Enterprise.
LiveHelpNowprovides a hosted help center, which is not available with Algomo or My AskAI. None of the three platforms offer a chatbot flow builder.
LiveHelpNowintegrates with websites, documents, and help centers.Algomosupports public websites, support articles, past conversations, Slack channels, and Notion pages.My AskAIoffers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
For end-user integrations,LiveHelpNowhas a marketplace/app store.Algomointegrates with Shopify, Hubspot, Zapier, Slack, Google Analytics, and WordPress.My AskAIsupports a wide range including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like Tidio, LiveChat, and Crisp.
All three platforms are GDPR compliant but lack SOC-2 compliance. Support options vary:Algomooffers live chat for all plans, with additional support through Zapier and HubSpot for Pro and
