AI customer support features comparison:LiveHelpNowvs Aidbase

Overview

LiveHelpNow, Aidbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing plans, catering to different business needs.

AI Customer Support Features

All three platforms provide AI customer support features, ensuring automated assistance for customers. However, when it comes to AI features specifically designed for support agents, LiveHelpNow and My AskAI offer these capabilities, while Aidbase does not.

Pricing Plans

LiveHelpNow offers a segmented pricing structure with separate costs for live chat, ticket management, knowledge base, and call management, each priced per agent. Their chatbot and AI features come at additional costs. Aidbase provides tiered plans ranging from $29 to $399 per month, based on usage and features. My AskAI's plans range from $60 to $99, with an enterprise option available upon request. Notably, My AskAI offers a 30-day free trial for all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

The cost for AI per 1,000 tickets/chats is not explicitly provided by LiveHelpNow and is determined on a POA basis. Aidbase charges $29, whereas My AskAI charges $99 for this service.

Usage Tiers

LiveHelpNow does not disclose specific usage tiers. Aidbase offers three tiers: Standard with 2,500 messages per month, Pro with 10,000 messages per month, and Expert with 100,000 messages per month. My AskAI provides Essentials with 200 conversations per month, Pro with 1,000 conversations per month, and Enterprise with unlimited conversations, charging $0.10 per conversation beyond these limits.

Human Handover

Both LiveHelpNow and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Aidbase lacks this feature.

Conversation Analytics/Insights

LiveHelpNow and My AskAI offer conversation analytics and insights, providing valuable data for improving customer interactions. Aidbase does not include this feature.

AI Email Assistant

Aidbase and My AskAI both offer AI email assistants, enhancing email management capabilities. LiveHelpNow does not have this feature.

Email Lead Capture

All three platforms support email lead capture, aiding in the collection of customer information for follow-ups.

Content Limits

LiveHelpNow does not specify content limits. Aidbase has defined limits based on the plan: 2.5M training characters per month for Standard, 10M for Pro, and 100M for Expert. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

LiveHelpNow does not provide specific details on the number of chatbots or agents. Aidbase limits the number of chatbots to 5 for Standard and Pro, and 50 for Expert. My AskAI allows one chatbot with two modes (public and private) for Essentials and Pro, and unlimited chatbots for the Enterprise plan.

Hosted Help Centre

LiveHelpNow includes a hosted help center, whereas Aidbase and My AskAI do not offer this feature.

Chatbot Flow Builder

None of the three platforms provide a chatbot flow builder.

Integrations (Content/Knowledge)

LiveHelpNow integrates with websites, documents, and help centers. Aidbase integrates with websites. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

LiveHelpNow features a marketplace/app store for integrations. Aidbase connects via Zapier. My AskAI provides a wide range of integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp (via Intercom/Zendesk), Instagram (via Intercom/Zendesk), Messenger (via Intercom/Zendesk), and X/Twitter (via Intercom/Zendesk).

Compliance and Support

All platforms are GDPR compliant. None are SOC-2 compliant. My AskAI offers tiered support options, with web and email support for Essentials, priority web, email, and video support for Pro, and Slack and success manager support for Enterprise. Support details for LiveHelpNow and Aidbase are not provided.

AI Models Available

LiveHelpNow does not specify the AI models used. Aidbase uses GPT-3.5 and GPT-4. My AskAI employs GPT-4o for Essentials and Pro, with additional options like GPT-4o, Claude, and Gemini for the Enterprise plan.

API Access

All three platforms provide API access, allowing for custom integrations and extended functionality.

Conclusion

LiveHelpNow, Aidbase, and My AskAI each offer robust AI customer support solutions with varying features and pricing structures. My AskAI stands out with its extensive integrations, flexible content limits, and comprehensive support options, making it a versatile choice for businesses seeking advanced AI customer support capabilities.