LiveHelpNow is an AI customer support tool designed to deflect support tickets and streamline customer service operations. It offers a range of features aimed at enhancing customer interaction, including live chat, ticket management, knowledge base, and call management. The platform supports human handover and provides analytics and insights to help businesses understand and improve their customer support performance. Additionally, it includes email lead capture capabilities but does not offer an AI email assistant.
Pricing for LiveHelpNow varies based on the specific services utilized. Live chat and texting, ticket management, and knowledge base services are each priced at $21 per agent, while call management is available at $9 per agent. The chatbot service is priced at $95 per month, and the Hue AI service is $300 per month. Some features, such as "Never miss a chat," KPI dashboards, and multiple ticket forms, do not have specified prices. The cost for handling 1,000 tickets or chats is provided on application (POA), and no specific usage tiers are mentioned. This pricing structure allows businesses to select and pay for only the services they need.
| Feature | LiveHelpNow | My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes |
| Price Plans | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | POA | $99 |
| Usage Tiers | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No |
| Chatbot Flow Builder | No | No |
| Integrations (Content/Knowledge) | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveHelpNow marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | No | No |
| Support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
LiveHelpNow and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Both platforms offer AI capabilities for customer support and support agents, but they differ significantly in their features, pricing, and integration options.
Both LiveHelpNow and My AskAI provide AI-powered customer support features. These include capabilities like automated responses and support ticket deflection, ensuring that customer inquiries are handled efficiently.
LiveHelpNow offers a modular pricing structure with various plans for different features: live chat and texting, ticket management, knowledge base, and call management, each costing $21 per agent. Additional AI features like chatbots and Hue AI come with separate costs, $95 and $300 per month, respectively. My AskAI, on the other hand, offers three main pricing tiers: Essentials at $60, Pro at $99, and Enterprise with pricing on request. My AskAI also provides a 30-day free trial for all plans without requiring a credit card.
LiveHelpNow does not provide specific pricing for AI per 1,000 tickets or chats, listing it as price on application (POA). My AskAI offers a clear rate of $99 for 1,000 tickets or chats.
LiveHelpNow does not specify usage tiers for their services. My AskAI has defined tiers: Essentials allows 200 conversations per month, Pro allows 1,000 conversations, and the Enterprise plan offers unlimited conversations. Conversations beyond these limits are charged at $0.10 each.
Both platforms support human handover, allowing seamless transition from AI to human agents when necessary.
Both LiveHelpNow and My AskAI provide conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
LiveHelpNow does not offer an AI email assistant. My AskAI includes this feature, enhancing its utility for managing email inquiries alongside chat-based support.
Both platforms support email lead capture, enabling businesses to gather potential customer information effectively.
LiveHelpNow does not specify content limits. My AskAI offers unlimited webpages and documents across all plans, with automatic updates to ensure content is current.
LiveHelpNow does not provide details on the number of chatbots or agents supported. My AskAI specifies that the Essentials and Pro plans include one chatbot (with two modes: public and private), while the Enterprise plan supports unlimited chatbots.
LiveHelpNow offers a hosted help center as part of its services. My AskAI does not include this feature.
Neither LiveHelpNow nor My AskAI offers a chatbot flow builder.
LiveHelpNow integrates with websites, documents, and help centers. My AskAI supports a broader range of integrations, including websites, various file types (PDF, Docx, txt, CSV, etc.), and platforms like Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
LiveHelpNow provides integrations through its marketplace/app store. My AskAI offers extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and several chat platforms like Tidio, LiveChat, Crisp, and more.
Both LiveHelpNow and My AskAI are GDPR compliant, ensuring data protection and privacy for users.
Neither LiveHelpNow nor My AskAI are SOC-2 compliant.
LiveHelpNow does not specify its support options. My AskAI offers different levels of support based on the plan: Essentials includes web and email support, Pro includes priority web, email, and video support, and Enterprise includes Slack and a dedicated success manager.
LiveHelpNow does not specify the AI models used. My AskAI provides access to GPT-4o across all plans, with the Enterprise plan also offering Claude and Gemini models.
Both platforms offer API access, enabling integration with other systems and customization of their services.
