LivechatAI and Zipchat are AI customer support tools designed to deflect support tickets and streamline customer interactions. LivechatAI offers a range of usage tiers, including a free plan with 100 GPT-4 messages and several paid plans scaling up to unlimited messages. Pricing for LivechatAI starts at $0 per month for the free plan and goes up to $389 per month for the Expert plan. The cost per 1,000 tickets or chats is $55. Key features include human handover, analytics and insights, and email lead capture, but it does not offer an AI email assistant.
Zipchat, on the other hand, provides a tiered pricing structure starting at $49 per month for the Starter plan, which includes 500 replies per month, and scaling up to the Scale plan at $499 per month for 6,000 replies per month. The cost per 1,000 tickets or chats is higher at $86. Similar to LivechatAI, Zipchat includes analytics and insights and email lead capture, but it lacks human handover and an AI email assistant. Both platforms offer comprehensive analytics and insights to help businesses optimize their customer support operations.
| Feature | LivechatAI | Zipchat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Starter - $49/mo Growth - $129/mo Pro - $249/mo Scale - $499/mo Enterprise - POA | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | $86 | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Starter - 500 replies/mo Growth - 1,500 replies/mo Pro - 3,000 replies/mo Scale - 6,000 replies/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LivechatAI pricing page | Zipchat pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Starter - 1,000 webpages Growth - 5,000 webpages Pro - 15,000 webpages Scale - 30,000 webpages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Starter - 2 chatbots Growth - not mentioned Pro - not mentioned Scale - not mentioned Enterprise - not mentioned | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDFs, CSVs) Chat instructions Customer conversations Shopify | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com | Shopify Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | No support difference on each plans | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude | Starter - GPT4/ their own algorithm Growth - GPT4/ their own algorithm Pro - GPT4/ their own algorithm Scale - GPT4/ their own algorithm Enterprise - GPT4/ their own algorithm | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | No | Yes |
LivechatAI, Zipchat, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service operations. Each platform offers a range of features tailored to meet the needs of various businesses, from small startups to large enterprises.
All three platforms—LivechatAI, Zipchat, and My AskAI—offer AI customer support features, making them suitable for automating responses and improving customer interaction efficiency. However, LivechatAI and My AskAI extend their capabilities to support agents as well, offering tools designed specifically to assist human agents. Zipchat, on the other hand, does not provide AI features for support agents.
LivechatAI offers a tiered pricing structure starting from a free plan to an advanced plan costing $389 per month. Zipchat's pricing begins at $49 per month for its Starter plan and goes up to $499 per month for the Scale plan, with an Enterprise option available upon request. My AskAI has a simpler pricing model with plans ranging from $60 to $99 per month, along with an Enterprise option that requires contacting the company. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost for AI support per 1,000 tickets/chats varies among the platforms. LivechatAI charges $55, Zipchat charges $86, and My AskAI charges $99. While My AskAI is slightly more expensive per 1,000 tickets/chats, it provides additional value through its comprehensive feature set.
In terms of usage tiers, LivechatAI offers a range from 100 GPT-4 messages in the free plan to unlimited messages in the Advanced and Expert plans. Zipchat's tiers range from 500 replies per month in the Starter plan to 6,000 replies per month in the Scale plan. My AskAI provides 200 conversations per month in the Essentials plan and 1,000 conversations per month in the Pro plan, with unlimited conversations available in the Enterprise plan. Any usage beyond these limits is charged at $0.10 per conversation.
Both LivechatAI and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Zipchat does not offer this feature. All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.
A distinguishing feature of My AskAI is its AI email assistant, which neither LivechatAI nor Zipchat offer. All three platforms support email lead capture, ensuring that potential customer information is collected efficiently.
LivechatAI offers unlimited content limits with a cap on characters, while Zipchat has specific limits based on the number of webpages. My AskAI provides unlimited webpages and documents across all plans and updates automatically. Regarding the number of chatbots/agents, LivechatAI offers up to 10 AI bots in its highest plan, Zipchat's details are less clear, and My AskAI provides one chatbot with two modes (public and private) in its lower plans and unlimited chatbots in the Enterprise plan.
LivechatAI integrates with websites, files, and sitemaps, while Zipchat supports websites, files, and various customer conversation platforms like Shopify. My AskAI stands out with a robust set of integrations including Google Drive, Notion, Confluence, SharePoint, and many more, offering extensive compatibility with existing tools and platforms.
All three platforms are GDPR compliant but do not have SOC-2 compliance. Support options vary, with LivechatAI offering live chat support in its higher-tier plans, Zipchat providing uniform support across all plans, and My AskAI offering web and email support in the Essentials plan, priority support in the Pro plan, and additional support options like Slack and a Success manager in the Enterprise plan.
LivechatAI and My AskAI both offer access to multiple AI models, including GPT-4o, Llama, Mistral, and Claude. Zipchat primarily uses GPT-4 and its own algorithm. Both LivechatAI and My AskAI provide API access, whereas Zipchat does not.
While LivechatAI and Zi
