AI customer support features comparison:LivechatAIvs Wonderchat

Overview

LivechatAI, Wonderchat, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—LivechatAI, Wonderchat, and My AskAI—offer AI customer support features, making them suitable for automating responses and handling customer queries efficiently. However, My AskAI also provides AI features specifically for support agents, which Wonderchat lacks.

Pricing Plans

LivechatAI offers a range of pricing plans starting from a Free tier up to an Expert plan at $389 per month. Wonderchat's plans range from $49.99 per month for the Lite plan to $499.99 per month for the Professional plan, with an Enterprise option available on request. My AskAI's pricing starts at $60 for the Essentials plan and goes up to $99 for the Pro plan, with an Enterprise option also available on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets/chats varies significantly among the three platforms. LivechatAI charges $55, Wonderchat costs $41, and My AskAI is priced at $99. While My AskAI's cost is higher, it offers extensive capabilities and integrations that may justify the price.

Usage Tiers

LivechatAI and Wonderchat both offer various usage tiers based on the number of messages or conversations. LivechatAI's Expert and Advanced plans provide unlimited messages, whereas Wonderchat's highest tier, Professional, supports up to 30,000 messages. My AskAI offers 200 conversations per month in the Essentials plan and 1,000 in the Pro plan, with an option for unlimited conversations in the Enterprise plan. Additionally, My AskAI charges $0.10 per conversation beyond the limits.

Human Handover and Analytics

All three platforms support human handover and provide conversation analytics/insights, ensuring seamless transitions between AI and human agents and offering valuable data for performance evaluation.

Additional Features

My AskAI stands out by offering an AI email assistant, a feature not available in LivechatAI or Wonderchat. This can be particularly beneficial for businesses looking to automate email responses and capture leads more effectively.

Content Limits

LivechatAI and Wonderchat have specific content limits based on their plans, whereas My AskAI offers unlimited webpages and documents across all tiers, with automatic updates.

Number of Chatbots/Agents

LivechatAI and Wonderchat have varying limits on the number of chatbots/agents based on their pricing tiers. LivechatAI offers up to 10 AI bots in its Expert plan, while Wonderchat provides up to 5 chatbots in its Professional plan. My AskAI offers one chatbot with two modes (public and private) in both Essentials and Pro plans, with an unlimited option in the Enterprise plan.

Integrations

All three platforms support various integrations, but My AskAI offers the most extensive range, including integrations with Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more. This makes My AskAI highly versatile for businesses using multiple platforms.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. In terms of support, LivechatAI offers live chat support starting from the Basic plan. Wonderchat provides email support across all plans, with additional Zoom support for higher tiers. My AskAI offers web and email support in the Essentials plan, priority support in the Pro plan, and dedicated support via Slack and a success manager in the Enterprise plan.

AI Models and API Access

LivechatAI and Wonderchat support multiple AI models, including GPT-4o, Llama, and Claude. My AskAI primarily uses GPT-4o across all plans, with additional options like Claude and Gemini available in the Enterprise plan. All three platforms offer API access, facilitating custom integrations and advanced functionalities.

Conclusion

While each platform has its strengths, My AskAI distinguishes itself with its AI email assistant, extensive integrations, and flexible support options. These features, combined with its comprehensive pricing plans and unlimited content limits, make it a robust choice for businesses seeking a versatile and scalable AI customer support solution.