LivechatAI and Watermelon are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LivechatAI offers a tiered pricing model with plans ranging from a free option to an Expert plan at $389 per month, featuring unlimited messages. The cost per 1,000 tickets or chats is $55. LivechatAI supports human handover and provides analytics and insights, along with email lead capture capabilities, although it does not include an AI email assistant.
Watermelon, on the other hand, has a pricing structure based on feature sets, starting from €149 per month for the Basic plan and going up to €1,499 per month for the Enterprise plan. The cost per 1,000 tickets or chats is significantly higher at $522. Similar to LivechatAI, Watermelon supports human handover, offers analytics and insights, and includes email lead capture, but also lacks an AI email assistant feature. This positions LivechatAI as a more cost-effective option for businesses, particularly those with higher volumes of customer interactions.
| Feature | LivechatAI | Watermelon | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Basic - from €149/mo Premium - from €299/mo Business - from €599/mo Enterprise - from €1499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | $522 | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LivechatAI pricing page | Watermelon pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Basic - Unlimited channels Premium - Unlimited channels Business - Unlimited channels Enterprise - Unlimited channels | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Basic - No chatbots Premium - 1 chatbot Business - 3 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A | Website Documents | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com | Live chat Facebook Messenger Email (Coming early 2024) Phone / Voice (Coming early 2024) X (Coming early 2024) Google Business (Coming early 2024) SMS (Coming early 2024) Telegram (Coming early 2024) WeChat (Coming early 2024) Line (Coming early 2024) Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Basic - Onboarding, Self service, Email support, Phone support, Chat support Premium - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding Business - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager Enterprise - Onboarding, Self service, Email support, Phone support, Chat support, Custom Onboarding, Prompt engineering training, Customer success manager, Enterprise level onboarding, Service Level Agreement | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude | Basic - Not specified Premium - GPT-3.5 Business - GPT-4o Enterprise - GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LivechatAI, Watermelon, and My AskAI are AI customer support tools designed to deflect support tickets through automated responses, reducing the workload on human agents. All three platforms offer AI customer support features and additional AI tools for support agents.
LivechatAI offers a range of pricing plans from a free tier to an advanced plan costing $389 per month. Watermelon's pricing starts at €149 per month and goes up to €1499 per month for enterprise-level features. My AskAI offers a more straightforward pricing structure with plans starting at $60 per month and a 30-day free trial for all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies significantly among the three. LivechatAI charges $55, Watermelon charges $522, and My AskAI charges $99. This makes LivechatAI the most cost-effective option in this aspect, followed by My AskAI.
LivechatAI offers different usage tiers based on the number of messages, with the higher tiers providing unlimited messages. Watermelon's usage is based on features rather than message count. My AskAI provides clear usage limits with the Essentials plan allowing 200 conversations per month and the Pro plan allowing 1,000 conversations per month, with an overage charge of $0.10 per conversation.
All three platforms support human handover and provide conversation analytics and insights, ensuring that complex queries can be escalated to human agents and performance can be monitored.
A unique feature of My AskAI is its AI email assistant, which is not offered by either LivechatAI or Watermelon. This feature can assist in managing email queries, adding an extra layer of automation.
LivechatAI and My AskAI offer unlimited content limits across their plans. Watermelon provides unlimited channels for all its plans. Regarding chatbots, LivechatAI allows up to 10 AI bots in its highest tier, Watermelon allows up to 10 chatbots in its enterprise plan, and My AskAI provides unlimited chatbots in its enterprise plan.
Watermelon is the only platform that offers a hosted help center. However, none of the platforms provide a chatbot flow builder.
LivechatAI supports integrations with websites, files, and sitemaps. Watermelon offers integrations with various social media and messaging platforms, with several additional integrations planned for early 2024. My AskAI stands out with a broad range of integrations, including major platforms like Google Drive, Notion, Confluence, and many more, making it highly versatile.
All three platforms are GDPR compliant. None of them are SOC-2 compliant. In terms of support, LivechatAI and Watermelon offer various levels of support based on the plan. My AskAI provides web and email support for the Essentials plan, priority support for the Pro plan, and dedicated success manager support for the Enterprise plan.
LivechatAI provides access to several AI models including GPT-4, Llama, Mistral, and Claude. Watermelon offers GPT-3.5 and GPT-4 depending on the plan. My AskAI provides access to GPT-4 across all plans and offers additional models like Claude and Gemini for enterprise users. API access is available across all three platforms.
While all three platforms offer robust AI customer support features, My AskAI stands out with its unique AI email assistant, extensive integrations, and straightforward pricing structure. These features make it a competitive option for businesses looking to enhance their customer support capabilities through AI.
