AI customer support features comparison: LivechatAI vs Voiceflow
LivechatAI and Voiceflow are AI customer support tools designed to deflect support tickets, each offering distinct features and pricing structures. LivechatAI provides various usage tiers, starting from a free plan that includes 100 GPT-4 messages, up to an Expert plan with unlimited messages, priced at $389 per month. It supports human handover and offers analytics and insights, along with email lead capture capabilities. LivechatAI's pricing per 1,000 tickets or chats is set at $55.
Voiceflow, on the other hand, offers a different approach with its usage tiers based on monthly AI tokens, ranging from the free Sandbox tier with 100,000 tokens to the Enterprise tier with unlimited tokens. The Pro plan is priced at $50 per month, while the Teams plan goes up to $625 per month, with custom pricing for the Enterprise tier. Unlike LivechatAI, Voiceflow does not support human handover but does provide analytics and insights, as well as email lead capture capabilities. Pricing per 1,000 tickets or chats is determined on a per-order basis (POA).
These differences highlight LivechatAI's structured pricing and human handover feature, contrasting with Voiceflow's token-based usage and custom enterprise solutions.
Full breakdown: All available features and pricing
| Feature | LivechatAI | Voiceflow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo |
Sandbox - Free Pro - $50/mo Teams - $625/mo Enterprise - Custom |
Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | POA | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages |
Sandbox - 100k monthly AI tokens Pro - 2M monthly AI tokens Teams - 10M monthly AI tokens Enterprise - Unlimited |
Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LivechatAI pricing page | Voiceflow pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character |
Sandbox - 50 knowledge base sources/agent Pro - 200 knowledge base sources/agent Teams - 5k knowledge base sources/agent Enterprise - Unlimited |
Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots |
Sandbox - 2 agents Pro - 20 agents Teams - Unlimited Enterprise - Unlimited |
Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A |
Websites Files (text, PDF, docx) sitemaps Third-party software (e.g. Zendesk Help Center) |
Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com |
Whatsapp Discord Slack Telegram Webchat Dialogflow Rasa Twilio SMS Microsoft Teams |
Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat |
Sandbox - community Pro - community, email Teams - community, email, priority support Enterprise - community, email, priority support, account manager |
Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude |
Sandbox - ChatGPT Pro - all LLMs Teams - all LLMs Enterprise - all LLMs |
Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LivechatAI vs. Voiceflow vs. My AskAI: AI Customer Support Tools
AI Customer Support Features
All three platforms—LivechatAI, Voiceflow, and My AskAI—offer AI customer support features aimed at deflecting support tickets. This core functionality helps businesses automate customer interactions, reducing the workload on human agents.
AI Features for Support Agents
LivechatAI and My AskAI both provide AI features specifically designed to assist support agents, enhancing their efficiency. Voiceflow, however, does not offer this feature, focusing more on customer-facing AI interactions.
Pricing Plans
LivechatAI offers a range of pricing plans from a free tier to an Expert plan at $389 per month. Voiceflow's plans range from a free Sandbox option to a customizable Enterprise plan, with the Pro plan priced at $50 per month. My AskAI's pricing starts at $60 for the Essentials plan, with a Pro plan at $99 and a customizable Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
LivechatAI charges $55 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. Voiceflow's pricing for this metric is available upon request (POA).
Usage Tiers
LivechatAI's usage tiers vary significantly, offering from 100 GPT-4 messages in the free tier to unlimited messages in the Advanced and Expert plans. Voiceflow's tiers are based on monthly AI tokens, ranging from 100k in the Sandbox plan to unlimited tokens in the Enterprise plan. My AskAI offers 200 conversations per month in the Essentials plan, scaling up to unlimited conversations in the Enterprise plan, with a charge of $0.10 per conversation beyond the limits.
Human Handover
Both LivechatAI and My AskAI support human handover, allowing a seamless transition from AI to human agents when necessary. Voiceflow does not offer this capability.
Conversation Analytics/Insights
All three platforms provide conversation analytics and insights, enabling businesses to monitor and optimize their AI interactions.
AI Email Assistant
My AskAI stands out by offering an AI email assistant, a feature not available in LivechatAI or Voiceflow.
Email Lead Capture
All three platforms support email lead capture, facilitating the collection of customer information for follow-up and marketing purposes.
Content Limits
LivechatAI and My AskAI offer unlimited content limits across various plans, while Voiceflow's content limits depend on the number of knowledge base sources per agent, scaling from 50 in the Sandbox plan to unlimited in the Enterprise plan.
Number of Chatbots/Agents
LivechatAI provides a range of chatbot options, from 1 AI bot in the free plan to 10 AI bots in the Expert plan. Voiceflow offers 2 agents in the Sandbox plan, scaling to unlimited agents in the Enterprise plan. My AskAI offers 1 chatbot with two modes (public and private) in the Essentials and Pro plans, with unlimited chatbots available in the Enterprise plan.
Hosted Help Centre
None of the three platforms offer a hosted help center.
Chatbot Flow Builder
Voiceflow includes a chatbot flow builder, a feature not available in LivechatAI or My AskAI.
Integrations (Content/Knowledge)
LivechatAI integrates with websites, files, and sitemaps. Voiceflow supports similar integrations along with third-party software such as Zendesk Help Center. My AskAI offers a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
Integrations (End Users)
LivechatAI integrates with Slack, WhatsApp, and Make.com. Voiceflow supports a wide range of integrations including Whatsapp, Discord, Slack, Telegram, and more. My AskAI offers extensive integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat platforms like WhatsApp, Instagram, Messenger, and X/Twitter.
Compliance
All three platforms are GDPR compliant. However, only Voiceflow is SOC-2 compliant.
Support
LivechatAI provides varying levels of support, from community and email support in the free plan to live chat in higher tiers. Voiceflow offers community support across all plans, with additional email and priority support in higher tiers. My AskAI provides web and email support in the Essentials plan, priority support in the Pro plan, and dedicated success management in the Enterprise plan.
AI Models Available
LivechatAI and My AskAI both offer GPT-4o, with My AskAI also providing Claude and Gemini in the Enterprise plan. Voiceflow supports ChatGPT in the Sandbox plan and offers access to all large language models (LLMs) in higher tiers.
API Access
All three platforms provide API access, allowing for custom integrations and extended functionalities.
Conclusion
My AskAI offers several unique advantages such as an AI email assistant, extensive content and end-user integrations, and a comprehensive support structure. These features position My AskAI as a versatile and robust option for businesses seeking advanced AI customer support solutions.
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Customer.io ($50M+ ARR)
“The difference was immediate. Customers get instant answers and our team can dedicate more time to solving complex problems"
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