LivechatAI and Userlike are AI customer support tools designed to deflect support tickets by automating customer interactions. LivechatAI offers a tiered pricing structure based on the number of messages and features, starting with a free plan that includes 100 GPT-4 messages and scaling up to an "Expert" plan at $389 per month for unlimited messages. The cost per 1,000 tickets/chats is $55. Key features include human handover, analytics/insights, and email lead capture, although it does not provide an AI email assistant.
Userlike, on the other hand, provides unlimited conversations across all its usage tiers, with pricing plans ranging from a free version to a "Corporate" plan at $350 per month, and a custom "Flex" plan. Unlike LivechatAI, Userlike does not support human handover but includes analytics/insights and email lead capture. The pricing for 1,000 tickets/chats is not specified and is provided on application (POA). Additionally, Userlike offers WhatsApp campaigns for $39 per month and charges $20 per month for additional users, with an unspecified cost for its AI Automation Hub.
| Feature | LivechatAI | Userlike | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Free - $0/mo Team - $130/mo Corporate - $350/mo Flex - Custom WhatsApp Campaigns - $39.00/mo Additional users - $20.00/mo AI Automation Hub - Not specified | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | POA | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Free - Unlimited conversations Team - Unlimited conversations Corporate - Unlimited conversations Flex - Unlimited conversations | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LivechatAI pricing page | Userlike pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A | FAQ documents Customer service transcripts Product documentation Previous chat histories Integrated knowledge bases | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com | Website chat Facebook Messenger SMS Threema Telegram Instagram (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Free - GPT-4 Team - GPT-4 Corporate - GPT-4 Flex - Professional onboarding, dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude | Free - not specified Team - not specified Corporate - GPT-4 Flex - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LivechatAI,Userlike, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing plans, and capabilities aimed at optimizing customer interactions through AI.
All three platforms provide AI customer support features. However, LivechatAI and My AskAI also offer AI features specifically for support agents, which Userlike does not. This makes LivechatAI and My AskAI more versatile in terms of support functionalities.
LivechatAI's pricing ranges from a free tier to $389 per month for the Expert plan. Userlike offers a free tier and paid plans starting at $130 per month, with additional costs for WhatsApp campaigns and extra users. My AskAI's plans start at $60 per month, with a 30-day free trial available on all plans without requiring a credit card. This makes My AskAI's entry-level pricing more accessible compared to the others.
For AI services, LivechatAI charges $55 per 1,000 tickets or chats, whereas My AskAI charges $99. Userlike's pricing for AI services is provided on a per-request basis (POA), making it less transparent.
LivechatAI offers different usage tiers, with higher plans providing unlimited messages. Userlike provides unlimited conversations across all paid plans. My AskAI offers a tiered approach with Essentials allowing 200 conversations per month and Pro allowing 1,000, with a per-conversation fee beyond these limits.
Both LivechatAI and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Userlike does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve customer interactions.
My AskAI stands out with an AI email assistant feature, which is not available in LivechatAI or Userlike. This feature can help automate and streamline email responses, adding an extra layer of support capability.
All platforms support email lead capture, enabling businesses to gather customer information and follow up on leads effectively.
LivechatAI offers unlimited content limits across most plans, with a cap of 100 million characters. My AskAI also provides unlimited webpages and documents, with automatic updates. Userlike does not specify content limits.
LivechatAI offers varying numbers of AI bots depending on the plan, with up to 10 AI bots on the Expert plan. My AskAI provides one chatbot with two modes (public and private) on its lower plans and unlimited on the Enterprise plan. Userlike does not specify the number of chatbots or agents.
None of the three platforms offer a hosted help center.
Userlike includes a chatbot flow builder, a feature not available in LivechatAI or My AskAI.
LivechatAI, Userlike, and My AskAI support various integrations for content and knowledge management. My AskAI stands out with a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, and more.
LivechatAI integrates with Slack, WhatsApp, and Make.com. Userlike offers a wide range of integrations including website chat, WhatsApp, Facebook Messenger, and more. My AskAI has extensive end-user integrations, including Zendesk, Intercom, HubSpot, Slack, and various others, making it highly versatile.
All three platforms are GDPR compliant but none are SOC-2 compliant. Support varies, with My AskAI offering priority support and a success manager for Enterprise users, while LivechatAI and Userlike provide varying levels of support based on the plan.
LivechatAI and My AskAI offer multiple AI models including GPT-4. My AskAI additionally supports Claude and Gemini models, providing more options for customization.
