LivechatAI and Userdesk are AI customer support tools designed to deflect support tickets, offering various pricing plans and capabilities to cater to different business needs. LivechatAI's pricing starts at $0 per month for the Free plan and goes up to $389 per month for the Expert plan. It offers a range of usage tiers from 100 GPT-4 messages in the Free plan to unlimited messages in the Advanced and Expert plans. Key features include human handover, analytics and insights, and email lead capture, but it does not offer an AI email assistant. The cost per 1,000 tickets or chats is $55.
Userdesk, on the other hand, has a lower starting price of $0 per month for the Free plan, with the highest plan, Enterprise, costing $499 per month. It offers usage tiers starting from 30 AI messages per month in the Free plan to 100,000 AI messages per month in the Enterprise plan. Unlike LivechatAI, Userdesk does not provide human handover or analytics and insights, and it also lacks an AI email assistant. However, it does include email lead capture. The cost per 1,000 tickets or chats with Userdesk is $24, making it a more cost-effective option in terms of ticket/chat pricing.
| Feature | LivechatAI | Userdesk | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | TBC | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Free - $0/mo Hobby - $19/mo Growth - $49/mo Pro - $99 /mo Enterprise - $499/mo Remove "Powered by Userdesk" - $39/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | $24 | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Free - 30 AI messages/mo Hobby - 2,000 AI messages/mo Growth - 4,000 AI messages/mo Pro - 15,000 AI messages /mo Enterprise - 100,000 AI messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LivechatAI pricing page | Userdesk pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Free - 50,000 training words Hobby - 500,000 training words Growth - 1,000,000 training words Pro - 2,000,000 training words Enterprise - 50,000,000 training words | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Free - 1 chatbot Hobby - 1 chatbot Growth - 2 chatbots Pro - 5 chatbots Enterprise - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDFs) Notion pages sitemap.xml | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com | WordPress Shopify Webflow Wix Any website Slack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude | Free - GPT-3.5 Hobby - GPT-3.5 Growth - GPT-3.5 & GPT-4 Pro - GPT-3.5 & GPT-4 Enterprise - GPT-3.5 & GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LivechatAI, Userdesk, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features, pricing plans, and capabilities, catering to different business needs.
All three platforms—LivechatAI, Userdesk, and My AskAI—provide AI customer support features. This includes automated responses and interaction handling to streamline customer support processes.
LivechatAI and My AskAI both offer AI features specifically designed for support agents, enhancing their efficiency and effectiveness. Userdesk's offering in this area is to be confirmed (TBC), which may indicate a lack of such features or incomplete information.
LivechatAI's pricing ranges from a free plan to $389 per month, with five different tiers. Userdesk offers a similar range, starting from free up to $499 per month, with an additional cost of $39 per month to remove branding. My AskAI provides three plans: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA), all with a 30-day free trial without requiring a credit card.
For AI handling costs per 1,000 tickets or chats, LivechatAI charges $55, Userdesk $24, and My AskAI $99. This makes Userdesk the most cost-effective option in this specific aspect.
LivechatAI and Userdesk both offer multiple usage tiers with varying message limits. LivechatAI's plans range from 100 to unlimited messages, while Userdesk offers between 30 and 100,000 messages per month. My AskAI provides 200 to unlimited conversations per month, with an additional cost of $0.10 per conversation beyond the limits.
Both LivechatAI and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Userdesk does not offer this feature.
LivechatAI and My AskAI provide conversation analytics and insights, aiding in better understanding and improving customer interactions. Userdesk lacks this capability.
My AskAI stands out by offering an AI email assistant, a feature not available in LivechatAI or Userdesk.
All three platforms—LivechatAI, Userdesk, and My AskAI—include email lead capture functionality, helping businesses gather potential customer information.
LivechatAI and My AskAI offer unlimited content limits across their plans. Userdesk's content limits vary significantly, from 50,000 training words in the free plan to 50 million in the enterprise plan.
LivechatAI and Userdesk offer a varying number of chatbots depending on the plan, with LivechatAI providing up to 10 and Userdesk up to 50. My AskAI offers one chatbot with two modes (public and private) in its lower-tier plans and unlimited chatbots in its enterprise plan.
None of the three platforms provide a hosted help centre or chatbot flow builder, which may be a consideration for businesses needing these features.
LivechatAI supports integration with websites, files (text, PDF), and sitemaps. Userdesk integrates with websites, files (PDFs), Notion pages, and sitemaps. My AskAI offers the most extensive integrations, including websites, various file types, and multiple platforms like Google Drive, Notion, Confluence, SharePoint, and more.
LivechatAI integrates with Slack, WhatsApp, and Make.com. Userdesk supports WordPress, Shopify, Webflow, Wix, Slack, and any website. My AskAI again leads with integrations, supporting a wide range of platforms, including Zendesk, Intercom, HubSpot, Slack, Teams, and many more.
All three platforms are GDPR compliant. None are SOC-2 compliant. LivechatAI offers varying levels of support based on the plan, Userdesk's support details are
