LivechatAI and Stonly are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LivechatAI offers a tiered pricing model based on the number of messages, with plans ranging from a free tier to an expert plan at $389 per month. Each plan includes different quotas of GPT messages, from 100 GPT-4 messages in the free plan to unlimited messages in the advanced and expert plans. LivechatAI supports human handover and provides analytics and insights, along with email lead capture, but does not offer an AI email assistant.
Stonly, on the other hand, has a more straightforward pricing structure with three plans: Starter at $124 per month, Business at $249 per month, and a custom-priced Enterprise plan. The cost per 1,000 tickets or chats is provided upon request (POA), and the usage tiers are not specified. Unlike LivechatAI, Stonly does not support human handover or email lead capture but does offer analytics and insights. Both tools aim to streamline customer support but differ significantly in their feature sets and pricing models, catering to varied business needs and budgets.
| Feature | LivechatAI | Stonly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Starter - $124.00/mo Business - $249.00/mo Enterprise - Custom Price | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | POA | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | LivechatAI pricing page | Stonly pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com | Segment Zapier Freshpaint Rudderstack | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Starter - not mentioned Business - not mentioned Enterprise - Priority support and dedicated account executive | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LivechatAI, Stonly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers unique features and pricing plans tailored to different business needs. This summary provides an objective comparison of these tools to help understand their market positions.
All three platforms—LivechatAI, Stonly, and My AskAI—offer AI customer support features. However, only LivechatAI and My AskAI provide AI features specifically designed for support agents, which can be a significant advantage for businesses looking to enhance their internal support processes.
LivechatAI offers a range of pricing plans from a free tier to an Expert plan at $389 per month, catering to various usage levels. Stonly's pricing starts at $124 per month for the Starter plan and goes up to a custom-priced Enterprise plan. My AskAI, on the other hand, offers competitive pricing with plans starting at $60 per month and includes a 30-day free trial on all plans without requiring a credit card. This trial can be particularly beneficial for businesses wanting to test the service before committing.
For AI price per 1,000 tickets or chats, LivechatAI charges $55, while My AskAI charges $99. Stonly's pricing for this metric is provided on a case-by-case basis (POA).
LivechatAI offers different usage tiers, with the higher plans providing unlimited message capabilities. My AskAI's usage tiers start at 200 conversations per month for the Essentials plan, scaling up to unlimited conversations for the Enterprise plan, with an additional cost of $0.10 per conversation beyond the set limits. Stonly does not specify its usage tiers.
When it comes to human handover capabilities, both LivechatAI and My AskAI support this feature, allowing seamless transition from AI to human agents. Stonly does not offer this functionality.
All three platforms provide conversation analytics and insights, which are crucial for monitoring and improving customer support interactions.
My AskAI stands out by offering an AI Email Assistant, a feature not available with LivechatAI or Stonly. This can be a significant advantage for businesses looking to automate and enhance their email support.
Both LivechatAI and My AskAI offer email lead capture capabilities, whereas Stonly does not. This feature can help businesses in generating leads directly from customer interactions.
LivechatAI provides unlimited content limits across its paid plans, while My AskAI offers unlimited webpages and documents on all its plans, with automatic updates. Stonly does not provide detailed information on content limits.
LivechatAI offers a varying number of AI bots depending on the plan, ranging from 1 to 10. My AskAI provides 1 chatbot with two modes (public and private) for Essentials and Pro plans and unlimited chatbots for the Enterprise plan. Stonly does not specify the number of chatbots or agents.
Stonly is the only platform among the three that offers a hosted help center, which can be beneficial for businesses looking to provide a centralized knowledge base for their customers.
None of the three platforms—LivechatAI, Stonly, or My AskAI—offer a chatbot flow builder feature.
My AskAI offers extensive integrations with various content and knowledge platforms, including Google Drive, Notion, Confluence, and more. LivechatAI provides integrations with websites and files like PDF and text, while Stonly does not provide detailed information on this aspect.
My AskAI supports a wide range of end-user integrations, including popular platforms like Zendesk, Intercom, Slack, and more. LivechatAI offers integrations with Slack and WhatsApp, while Stonly integrates with Segment, Zapier, and others.
All three platforms are GDPR compliant. However, none are SOC-2 compliant. In terms of support, My AskAI offers comprehensive support options, including priority support and a success manager for enterprise customers. LivechatAI provides live chat support for its paid plans, while Stonly's support details are less specified.
My AskAI offers multiple AI models, including GPT-4o, Claude, and Gemini, across its plans. LivechatAI also provides a variety of AI models like GPT-4o, Llama, Mistral, and Claude. Stonly does not specify the AI models availabl
