AI customer support features comparison:LivechatAIvs SiteGPT
LivechatAI and SiteGPT are both AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LivechatAI offers a range of pricing plans that cater to various user needs, starting with a free tier that includes 100 GPT-4 messages and scaling up to the Expert plan at $389 per month, which offers unlimited messages. The cost per 1,000 tickets or chats is $55. LivechatAI supports human handover and provides analytics and insights, along with email lead capture capabilities, although it does not offer an AI email assistant.
SiteGPT, on the other hand, provides a more cost-effective option with a price of $25 per 1,000 tickets or chats. Its pricing plans start with the Starter plan at $49 per month for 4,000 messages and go up to the Enterprise plan, which offers unlimited messages starting at $999 per month. SiteGPT also supports human handover, analytics, and email lead capture, but like LivechatAI, it does not include an AI email assistant. Additionally, SiteGPT offers optional features such as removing branding for $50 per month and purchasing extra messages for $50 per 5,000 messages.
Both tools are designed to streamline customer support operations, but they differ in pricing structures and scalability options, allowing businesses to choose based on their specific needs and budget constraints.
Full breakdown: All available features and pricing
| Feature | LivechatAI | SiteGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Starter - $49/mo Growth - $99/mo Scale - $399/mo Enterprise - Starts at $999/mo Remove SiteGPT Branding - $50/mo Extra 5k Messages - $50/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | $25 | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Starter - 4k messages/mo Growth - 10k messages/mo Scale - 40k messages/mo Enterprise - Unlimited message/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LivechatAI pricing page | SiteGPT pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Starter - 200 training web pages Growth - 2,000 training web pages Scale - 10,000 training web pages Enterprise - 100,000 training web pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Starter - 1 chatbot Growth - 2 chatbots Scale - 5 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A | Questions & Answers Plain Text Websites Files (CSV, TXT, PDF, DOCX, PPTX, MD) Google Drive Dropbox OneDrive Notion Audio Files Sharepoint Box | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com | Google Chat Messenger Crisp Slack Zendesk WhatsApp (Coming Soon) Freshchat Intercom (Coming Soon) Hubspot (Coming Soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Starter - email Growth - email Scale - email, support manager Enterprise - email, phone, account manager, custom support solution | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
AI Customer Support Tools
LivechatAI, SiteGPT, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers a suite of features aimed at automating responses and providing support agents with AI-driven insights.
Key Features
All three platforms—LivechatAI, SiteGPT, and My AskAI—offer AI customer support features and capabilities for support agents. They also provide human handover options and conversation analytics/insights, ensuring that complex queries can be escalated to human agents when necessary.
Pricing Plans
LivechatAI's pricing ranges from a free tier to $389 per month, with varying levels of message limits and features. SiteGPT's plans start at $49 per month and go up to $999 per month, with additional costs for removing branding and extra message packages. My AskAI offers plans starting at $60 per month, with a 30-day free trial available on all plans without requiring a credit card.
AI Price Per 1,000 Tickets/Chats
When comparing the cost per 1,000 tickets or chats, SiteGPT is the most cost-effective at $25, followed by LivechatAI at $55. My AskAI is priced at $99, reflecting its premium features and integrations.
Usage Tiers
LivechatAI and SiteGPT both offer tiered usage plans with varying message limits. LivechatAI provides unlimited messages in its higher-tier plans, while SiteGPT offers unlimited messages only in its Enterprise plan. My AskAI's usage tiers start at 200 conversations per month, with options for unlimited conversations in the Enterprise plan, and charges $0.10 per conversation beyond the limits.
AI Email Assistant
My AskAI stands out by offering an AI email assistant, a feature not available in LivechatAI or SiteGPT. This can be particularly beneficial for automating email responses and handling email-based customer support.
Content Limits
LivechatAI provides unlimited content limits across most of its plans. SiteGPT's content limits vary significantly, with the highest plan supporting up to 100,000 training web pages. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing more flexibility for businesses with extensive content.
Number of Chatbots/Agents
LivechatAI and SiteGPT have varying limits on the number of chatbots or agents, with LivechatAI offering up to 10 AI bots in its highest plan and SiteGPT offering unlimited chatbots in its Enterprise plan. My AskAI offers a single chatbot with dual modes (public and private) in its lower plans and unlimited chatbots in its Enterprise plan.
Integrations
For content and knowledge integrations, LivechatAI supports websites, files, and sitemaps. SiteGPT and My AskAI offer more extensive integrations, including various file types and cloud storage services. My AskAI further extends its integrations to platforms like Zendesk, Intercom, Salesforce, and more, making it highly versatile for different business needs.
End User Integrations
LivechatAI integrates with Slack and WhatsApp, while SiteGPT supports a broader range of integrations, including Google Chat and Messenger. My AskAI offers the most extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, and more, providing comprehensive coverage for various communication channels.
Compliance and Support
All three platforms are GDPR compliant but do not have SOC-2 compliance. In terms of support, LivechatAI offers live chat support in higher-tier plans, SiteGPT provides email and phone support with account managers in its Enterprise plan, and My AskAI offers priority web, email, and video support in its Pro plan, with dedicated success managers in its Enterprise plan.
AI Models and API Access
LivechatAI supports multiple AI models, including GPT-4o, Llama, and Mistral. SiteGPT and My AskAI primarily use GPT-4o, with My AskAI also offering Claude and Gemini in its Enterprise plan. All three platforms provide API access, facilitating custom integrations and advanced functionalities.
Conclusion
In summary, while LivechatAI and SiteGPT offer competitive features and pricing structures, My AskAI distinguishes itself with its extensive integrations, AI email assistant, and flexible usage tiers. These aspects position My AskAI as a versatile and robust solution for businesses seeking comprehensive AI-driven customer support.
CompareLivechatAIwith other AI support agents
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
