LivechatAI and Neople are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LivechatAI offers a range of pricing plans starting from a free tier with 100 GPT-4 messages to an Expert plan at $389 per month, which includes unlimited messages. The cost per 1,000 tickets or chats is $55. Key features include human handover, analytics and insights, and email lead capture, although it lacks an AI email assistant.
Neople, on the other hand, has a significantly higher cost per 1,000 tickets or chats at $334. The pricing plans start at €1500 per month for the Junior plan and increase to €2500 for the Medior plan, with additional costs for the Senior plan. Specific details regarding usage tiers, human handover, analytics/insights, and email lead capture are not provided. Neople also does not offer an AI email assistant.
Overall, LivechatAI appears to offer more detailed and flexible pricing plans with additional features aimed at providing comprehensive customer support solutions, whereas Neople's higher costs and lack of detailed features may position it differently in the market.
| Feature | LivechatAI | Neople | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | No | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Junior - €1500/mo Medior - € 2500/mo Senior - + €1000/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | $334 | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Not provided | Yes |
| Pricing Page | LivechatAI pricing page | Neople pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Not provided | No |
| Chatbot Flow Builder | No | Not provided | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com | Not provided | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | TBC | Yes |
LivechatAI, Neople, and My AskAI are AI customer support tools designed to help businesses deflect support tickets and enhance customer service efficiency. Each offers a unique set of features, pricing plans, and capabilities, making them suitable for different types of businesses and use cases.
LivechatAI and My AskAI both offer comprehensive AI customer support features, whereas Neople does not. This makes My AskAI and LivechatAI more suitable for businesses specifically looking for AI-driven customer support solutions.
All three platforms, LivechatAI, Neople, and My AskAI, offer AI features specifically designed to assist support agents. This ensures that human agents can work more efficiently, leveraging AI to handle repetitive tasks and provide quick responses.
LivechatAI offers a range of pricing plans starting from a free tier up to $389 per month for the Expert plan. Neople's pricing is significantly higher, starting at €1500 per month. My AskAI offers competitive pricing with plans ranging from $60 to an enterprise-level plan with a 30-day free trial available for all plans.
When it comes to cost per 1,000 tickets or chats, LivechatAI charges $55, Neople charges $334, and My AskAI charges $99. Although LivechatAI has the lowest cost per 1,000 tickets, My AskAI offers a balanced approach with competitive pricing and robust features.
LivechatAI's usage tiers range from 100 GPT-4 messages in the free plan to unlimited messages in the higher plans. My AskAI offers 200 conversations per month in the Essentials plan and unlimited conversations in the Enterprise plan, with a per-conversation fee beyond the set limits.
Both LivechatAI and My AskAI support human handover, a crucial feature for ensuring that complex queries can be escalated to human agents. Neople's capabilities in this area are not specified.
LivechatAI and My AskAI provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions. Neople does not specify this feature.
My AskAI stands out by offering an AI Email Assistant, a feature not available in either LivechatAI or Neople. This can be a significant advantage for businesses looking to automate email responses as well.
Both LivechatAI and My AskAI offer email lead capture capabilities. This feature is not specified for Neople, making My AskAI and LivechatAI more appealing for businesses focusing on lead generation.
LivechatAI offers unlimited content limits across most of its plans. My AskAI also provides unlimited webpages and documents, with automatic updates, ensuring that the AI can access the most current information.
LivechatAI offers up to 10 AI bots in its highest plan, while My AskAI provides unlimited chatbots in its Enterprise plan. This flexibility can be crucial for larger businesses with diverse customer support needs.
None of the three platforms offer a hosted help center, which means businesses will need to integrate these tools with their existing help desk solutions.
None of the platforms provide a chatbot flow builder, so businesses may need to rely on pre-built templates or custom development for advanced chatbot flows.
My AskAI offers extensive integrations with various content and knowledge management systems, including Google Drive, Notion, Confluence, and more. LivechatAI provides integrations with websites and files but is less extensive. Neople does not specify its integrations in this area.
My AskAI supports a wide range of end-user integrations, including popular platforms like Zendesk, Intercom, Slack, and more. LivechatAI offers integrations with Slack, WhatsApp, and Make.com, while Neople's end-user integrations are not specified.
All three platforms are GDPR compliant. Neople is also SOC-2 compliant, which is not the case for LivechatAI and My AskAI. In terms of support, My AskAI offers tiered support options, including web, email, video, and even a success manager for enterprise clients.
LivechatAI and My AskAI bo
