LivechatAI and LiveHelpNow are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LivechatAI offers a tiered pricing model based on usage, starting with a free plan that includes 100 GPT-4 messages and scaling up to an Expert plan with unlimited messages for $389 per month. It supports human handover, provides analytics and insights, and includes email lead capture but lacks an AI email assistant. The cost per 1,000 tickets or chats is $55.
In comparison, LiveHelpNow's pricing is more segmented, with individual costs for various features. For instance, live chat and texting, and ticket management each cost $21 per agent, while their chatbot service is priced at $95 per month, and their Hue AI feature is $300 per month. Like LivechatAI, LiveHelpNow includes human handover, analytics, and email lead capture but does not offer an AI email assistant. The price per 1,000 tickets or chats is not explicitly stated and is provided on application (POA).
Overall, LivechatAI provides a more straightforward tiered pricing structure, while LiveHelpNow offers modular pricing based on specific features and agent usage. Both platforms aim to streamline customer support through AI, with varying approaches to pricing and feature sets.
| Feature | LivechatAI | LiveHelpNow | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Live chat and texting - $21/per Agent Ticket Management - $21/per Agent Knowledge Base - $21/per Agent Call Management - $9/per Agent Chatbot - $95/mo Hue AI - $300/mo Never miss a chat - price not mentioned KPI dashboards - price not mentioned Multiple ticket forms - price not mentioned | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | POA | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LivechatAI pricing page | LiveHelpNow pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A | Website Documents Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com | https://livehelpnow.net/integrations/ | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LivechatAI,LiveHelpNow, andMy AskAIare AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers AI-driven features tailored to support agents and businesses looking to improve their customer interaction capabilities.
All three platforms—LivechatAI, LiveHelpNow, and My AskAI—offer robust AI customer support features. These include AI-driven chatbots that can handle a wide array of customer queries, reducing the workload on human agents.
LivechatAI offers a range of pricing plans from a free tier to an Expert plan costing $389 per month. LiveHelpNow's pricing is more modular, with separate charges for different features like live chat, ticket management, and AI capabilities. My AskAI offers three main plans: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan available upon request. Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card.
For AI services per 1,000 tickets or chats, LivechatAI charges $55. My AskAI has a flat rate of $99, while LiveHelpNow's pricing is not openly provided and is available upon request (POA).
LivechatAI's usage tiers range from 100 GPT-4 messages on the free plan to unlimited messages on the Advanced and Expert plans. My AskAI's tiers start at 200 conversations per month on the Essentials plan and go up to unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits. LiveHelpNow does not provide specific usage tiers.
All three platforms support human handover, allowing seamless transition from AI to human agents when necessary.
Each platform offers conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
My AskAI stands out by offering an AI email assistant, a feature not available with LivechatAI or LiveHelpNow.
All three platforms support email lead capture, aiding in the collection of potential customer information.
LivechatAI offers unlimited content limits across its paid plans, while My AskAI also provides unlimited webpages and documents, updated automatically. LiveHelpNow does not specify content limits.
LivechatAI allows up to 10 AI bots on its highest plan. My AskAI offers one AI bot with two modes (public and private) on its lower plans and unlimited bots on the Enterprise plan. LiveHelpNow does not specify the number of chatbots or agents.
LiveHelpNow offers a hosted help center, a feature not available with LivechatAI or My AskAI.
None of the three platforms provide a chatbot flow builder.
My AskAI offers extensive content and knowledge integrations, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom. LivechatAI and LiveHelpNow offer more limited integrations in comparison.
My AskAI supports a wide range of end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat services. LivechatAI offers integrations with Slack, WhatsApp, and Make.com. LiveHelpNow's integrations are detailed on their website.
All three platforms are GDPR compliant, ensuring adherence to data protection regulations.
None of the platforms are SOC-2 compliant.
My AskAI offers tiered support, with Essentials providing web and email support, Pro offering priority web, email, and video support, and Enterprise including Slack and a success manager. LivechatAI offers community and email support on the free plan, and live chat support on all paid plans. LiveHelpNow does not specify their support options.
LivechatAI offers multiple AI models including GPT-4, Llama, Mistral, and Claude. My AskAI provides GPT-4 on the Essentials and Pro plans, with additional models like Claude and Gemini available on the Enterprise plan. LiveHelpNow does not specify the AI models th
