AI customer support features comparison: LivechatAI vs LiveHelpNow

Overview

LivechatAI, LiveHelpNow, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers AI-driven features tailored to support agents and businesses looking to improve their customer interaction capabilities.

AI Customer Support Features

All three platforms—LivechatAI, LiveHelpNow, and My AskAI—offer robust AI customer support features. These include AI-driven chatbots that can handle a wide array of customer queries, reducing the workload on human agents.

Pricing Plans

LivechatAI offers a range of pricing plans from a free tier to an Expert plan costing $389 per month. LiveHelpNow's pricing is more modular, with separate charges for different features like live chat, ticket management, and AI capabilities. My AskAI offers three main plans: Essentials at $60 per month, Pro at $99 per month, and an Enterprise plan available upon request. Notably, My AskAI provides a 30-day free trial for all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

For AI services per 1,000 tickets or chats, LivechatAI charges $55. My AskAI has a flat rate of $99, while LiveHelpNow's pricing is not openly provided and is available upon request (POA).

Usage Tiers

LivechatAI's usage tiers range from 100 GPT-4 messages on the free plan to unlimited messages on the Advanced and Expert plans. My AskAI's tiers start at 200 conversations per month on the Essentials plan and go up to unlimited conversations on the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits. LiveHelpNow does not provide specific usage tiers.

Human Handover

All three platforms support human handover, allowing seamless transition from AI to human agents when necessary.

Conversation Analytics/Insights

Each platform offers conversation analytics and insights, helping businesses understand customer interactions and improve service quality.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available with LivechatAI or LiveHelpNow.

Email Lead Capture

All three platforms support email lead capture, aiding in the collection of potential customer information.

Content Limits

LivechatAI offers unlimited content limits across its paid plans, while My AskAI also provides unlimited webpages and documents, updated automatically. LiveHelpNow does not specify content limits.

Number of Chatbots/Agents

LivechatAI allows up to 10 AI bots on its highest plan. My AskAI offers one AI bot with two modes (public and private) on its lower plans and unlimited bots on the Enterprise plan. LiveHelpNow does not specify the number of chatbots or agents.

Hosted Help Centre

LiveHelpNow offers a hosted help center, a feature not available with LivechatAI or My AskAI.

Chatbot Flow Builder

None of the three platforms provide a chatbot flow builder.

Integrations (Content/Knowledge)

My AskAI offers extensive content and knowledge integrations, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, and Intercom. LivechatAI and LiveHelpNow offer more limited integrations in comparison.

Integrations (End Users)

My AskAI supports a wide range of end-user integrations, including popular platforms like Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and various chat services. LivechatAI offers integrations with Slack, WhatsApp, and Make.com. LiveHelpNow's integrations are detailed on their website.

GDPR Compliance

All three platforms are GDPR compliant, ensuring adherence to data protection regulations.

SOC-2 Compliance

None of the platforms are SOC-2 compliant.

Support

My AskAI offers tiered support, with Essentials providing web and email support, Pro offering priority web, email, and video support, and Enterprise including Slack and a success manager. LivechatAI offers community and email support on the free plan, and live chat support on all paid plans. LiveHelpNow does not specify their support options.

AI Models Available

LivechatAI offers multiple AI models including GPT-4, Llama, Mistral, and Claude. My AskAI provides GPT-4 on the Essentials and Pro plans, with additional models like Claude and Gemini available on the Enterprise plan. LiveHelpNow does not specify the AI models they use.

API Access

All three platforms provide API access, enabling further customization and integration with other systems.

Conclusion

In summary, My AskAI offers a comprehensive range of features and integrations, making it a versatile choice for businesses seeking extensive AI customer support capabilities. Its transparent pricing, extensive integrations, and additional features like the AI email assistant set it apart from competitors like LivechatAI and LiveHelpNow.