AI customer support features comparison: LivechatAI vs Kommunicate

Overview of AI Customer Support Tools

LivechatAI, Kommunicate, and My AskAI are AI customer support tools designed to help businesses automate and streamline their customer service operations. They are particularly effective in deflecting support tickets through automated responses and AI-driven interactions.

AI Customer Support Features

All three platforms—LivechatAI, Kommunicate, and My AskAI—offer robust AI customer support features. These capabilities are fundamental to their service offerings and enable businesses to provide 24/7 support without human intervention.

AI Features for Support Agents

LivechatAI and My AskAI both offer AI features specifically designed for support agents, enhancing their efficiency and effectiveness. Kommunicate, on the other hand, does not offer these features, focusing solely on customer-facing AI interactions.

Pricing Plans

LivechatAI offers a range of pricing plans from a free tier to the Expert plan at $389 per month. Kommunicate’s pricing starts at $100 per month for the Lite plan, going up to custom pricing for the Enterprise plan. My AskAI's pricing begins at $60 per month for the Essentials plan and goes up to $99 per month for the Pro plan, with custom pricing available for the Enterprise tier. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which can be appealing for new users.

AI Pricing Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, LivechatAI charges $55, making it the most cost-effective option in this category. Kommunicate charges $84, while My AskAI charges $99, which is higher but potentially justified by its additional features and integrations.

Usage Tiers

LivechatAI offers a range of message limits, from 100 GPT-4 messages in the free plan to unlimited messages in the Advanced and Expert plans. Kommunicate provides 1,000 messages in the Lite plan and 5,000 messages in the Advanced plan, with custom pricing for the Enterprise tier. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 conversations per month in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.

Human Handover

All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.

Conversation Analytics/Insights

Each of these tools offers conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in either LivechatAI or Kommunicate. This can be particularly useful for businesses looking to automate their email support as well.

Email Lead Capture

All three platforms offer email lead capture capabilities, enabling businesses to collect and manage leads effectively.

Content Limits

LivechatAI and My AskAI both offer unlimited content limits across various plans, while Kommunicate does not specify content limits in its pricing tiers.

Number of Chatbots/Agents

LivechatAI offers a varying number of AI bots depending on the plan, ranging from 1 AI bot in the free plan to 10 AI bots in the Expert plan. Kommunicate does not specify the number of chatbots or agents. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

None of the three platforms offer a hosted help center, focusing instead on chatbot and AI-driven support features.

Chatbot Flow Builder

Kommunicate is the only platform among the three that offers a chatbot flow builder, allowing businesses to design custom interaction flows. LivechatAI and My AskAI do not offer this feature.

Integrations (Content/Knowledge)

LivechatAI integrates with websites, files (text, PDF), sitemaps, and Q&A. Kommunicate offers a broader range of content integrations including web scraping, FAQs, and various document types, as well as integrations with Zendesk, Helpscout, and Salesforce. My AskAI supports a wide array of integrations including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

LivechatAI integrates with Slack, WhatsApp, and Make.com. Kommunicate provides an extensive list of integrations available on their website. My AskAI offers a comprehensive range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter.

Compliance

All three platforms are GDPR compliant, ensuring that they adhere to data protection regulations. However, none of them are SOC-2 compliant.

Support

Support options vary across the platforms. LivechatAI offers different levels of support depending on the plan, from community and email support in the free plan to live chat support in the higher-tier plans. Kommunicate provides email, knowledge base, and live chat support across all plans, with additional support options like phone and dedicated account managers in the Enterprise plan. My AskAI offers web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and Slack and a dedicated success manager in the Enterprise plan.

AI Models Available

LivechatAI supports multiple AI models including GPT-4o, Llama, Mistral, and Claude. Kommunicate only supports GPT-4o. My AskAI offers GPT-4o in the Essentials and Pro plans, and a choice between GPT-4o, Claude, and Gemini in the Enterprise plan.

API Access

All three platforms offer API access, enabling businesses to integrate their AI customer support tools with other systems and applications.

Conclusion

In summary, while LivechatAI, Kommunicate, and My AskAI all offer robust AI customer support features, My AskAI distinguishes itself with unique offerings such as an AI email assistant, extensive integration options, and a 30-day free trial without requiring a credit card. These features, combined with competitive pricing and comprehensive support, make My AskAI a compelling choice for businesses looking to enhance their customer support capabilities.