LivechatAI and Kommunicate are AI customer support tools designed to deflect support tickets through automated chat capabilities. LivechatAI offers a tiered pricing structure with plans ranging from Free to Expert, starting at $0 per month and going up to $389 per month. It supports up to 4,000 GPT-4 messages in its Pro plan and offers unlimited messages in its Advanced and Expert plans. The cost per 1,000 tickets or chats is $55. Key features include human handover, analytics and insights, and email lead capture, although it does not provide an AI email assistant.
Kommunicate, on the other hand, has a pricing model that starts at $100 per month for its Lite plan, going up to $200 per month for the Advanced plan, with custom pricing for the Enterprise tier. It allows for 1,000 messages in the Lite plan and 5,000 messages in the Advanced plan, with a cost of $84 per 1,000 tickets or chats. Similar to LivechatAI, Kommunicate offers human handover, analytics and insights, and email lead capture, but also lacks an AI email assistant.
In summary, LivechatAI offers more flexible and cost-effective pricing options compared to Kommunicate, with a lower cost per 1,000 tickets/chats and higher message limits in its higher-tier plans. Both tools provide essential features like human handover and analytics, making them competitive options in the AI customer support market.
| Feature | LivechatAI | Kommunicate | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Lite - $100/mo Advanced - $200/mo Enterprise - Custom Pricing | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | $84 | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Lite - 1,000 messages Advanced - 5,000 messages Enterprise - Custom Pricing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LivechatAI pricing page | Kommunicate pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Lite - not specified Advanced - not specified Enterprise - Custom Pricing | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A | Web scraping FAQs Documents (PDF, Excel, Word) Existing customer interactions Zendesk Helpscout Salesforce | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com | https://www.kommunicate.io/integrations | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Lite - Email, Knowledge base, Live chat Advanced - Email, Knowledge base, Live chat Enterprise - Email, Knowledge base, Live chat, Phone, Personalized onboarding, Product training, Dedicated account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LivechatAI,Kommunicate, andMy AskAIare AI customer support tools designed to help businesses automate and streamline their customer service operations. They are particularly effective in deflecting support tickets through automated responses and AI-driven interactions.
All three platforms—LivechatAI, Kommunicate, and My AskAI—offer robust AI customer support features. These capabilities are fundamental to their service offerings and enable businesses to provide 24/7 support without human intervention.
LivechatAI and My AskAI both offer AI features specifically designed for support agents, enhancing their efficiency and effectiveness. Kommunicate, on the other hand, does not offer these features, focusing solely on customer-facing AI interactions.
LivechatAI offers a range of pricing plans from a free tier to the Expert plan at $389 per month. Kommunicate’s pricing starts at $100 per month for the Lite plan, going up to custom pricing for the Enterprise plan. My AskAI's pricing begins at $60 per month for the Essentials plan and goes up to $99 per month for the Pro plan, with custom pricing available for the Enterprise tier. My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which can be appealing for new users.
For AI pricing per 1,000 tickets or chats, LivechatAI charges $55, making it the most cost-effective option in this category. Kommunicate charges $84, while My AskAI charges $99, which is higher but potentially justified by its additional features and integrations.
LivechatAI offers a range of message limits, from 100 GPT-4 messages in the free plan to unlimited messages in the Advanced and Expert plans. Kommunicate provides 1,000 messages in the Lite plan and 5,000 messages in the Advanced plan, with custom pricing for the Enterprise tier. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 conversations per month in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary.
Each of these tools offers conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in either LivechatAI or Kommunicate. This can be particularly useful for businesses looking to automate their email support as well.
All three platforms offer email lead capture capabilities, enabling businesses to collect and manage leads effectively.
LivechatAI and My AskAI both offer unlimited content limits across various plans, while Kommunicate does not specify content limits in its pricing tiers.
LivechatAI offers a varying number of AI bots depending on the plan, ranging from 1 AI bot in the free plan to 10 AI bots in the Expert plan. Kommunicate does not specify the number of chatbots or agents. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms offer a hosted help center, focusing instead on chatbot and AI-driven support features.
Kommunicate is the only platform among the three that offers a chatbot flow builder, allowing businesses to design custom interaction flows. LivechatAI and My AskAI do not offer this feature.
LivechatAI integrates with websites, files (text, PDF), sitemaps, and Q&A. Kommunicate offers a
