AI customer support features comparison:LivechatAIvs Helpkit

Overview

LivechatAI, Helpkit, and My AskAI are AI customer support tools designed to deflect support tickets and improve customer service efficiency. Each platform offers a variety of features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms—LivechatAI, Helpkit, and My AskAI—offer AI customer support features. This commonality ensures that each tool can effectively handle and deflect customer inquiries using artificial intelligence.

AI Features for Support Agents

While LivechatAI and My AskAI provide AI features specifically designed for support agents, Helpkit does not. This gives LivechatAI and My AskAI an edge in assisting human agents to enhance their productivity and efficiency.

Pricing Plans

LivechatAI offers a range of pricing plans from a free tier to an Expert plan at $389 per month. Helpkit's plans start at $19 per month and go up to $79 per month, with an additional $49 per month for their AI chatbot. My AskAI's plans range from $60 to $99 per month, with an Enterprise option available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, making it easier for businesses to evaluate the service.

AI Price Per 1,000 Tickets/Chats

The cost per 1,000 tickets or chats varies across the platforms. LivechatAI charges $55, Helpkit charges $49, and My AskAI charges $99. Although My AskAI has a higher rate, its comprehensive feature set and integrations may justify the cost.

Usage Tiers

LivechatAI offers various usage tiers, including a free plan with 100 GPT-4 messages and unlimited messages in higher-tier plans. Helpkit does not provide detailed usage tiers. My AskAI offers 200 conversations per month in its Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional $0.10 per conversation beyond the limits.

Human Handover

Both LivechatAI and My AskAI support human handover, allowing seamless transition from AI to human agents when necessary. Helpkit lacks this feature, potentially limiting its flexibility in customer interactions.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to monitor and improve their customer support interactions based on data-driven insights.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in LivechatAI or Helpkit. This functionality can significantly enhance email support efficiency.

Email Lead Capture

Each platform supports email lead capture, allowing businesses to collect customer information and follow up on potential leads effectively.

Content Limits

LivechatAI offers unlimited content with a 100 million character limit in its paid plans. Helpkit does not provide specific content limits. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, ensuring content is always current.

Number of Chatbots/Agents

LivechatAI's plans range from 1 AI bot in the free tier to 10 AI bots in the Expert plan. Helpkit does not specify the number of chatbots or agents. My AskAI offers 1 chatbot with two modes (public and private) in its Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre

Helpkit is the only platform that offers a hosted help centre, providing a centralized location for customer support resources. LivechatAI and My AskAI do not offer this feature.

Chatbot Flow Builder

None of the three platforms provide a chatbot flow builder, which could be a consideration for businesses looking to design custom chatbot interactions.

Integrations (Content/Knowledge)

LivechatAI integrates with websites, files, sitemaps, and provides Q&A. Helpkit integrates with Notion. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, making it highly versatile for diverse business needs.

Integrations (End Users)

LivechatAI supports integrations with Slack, WhatsApp, and Make.com. Helpkit integrates primarily with websites. My AskAI offers a broad range of end-user integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ, Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter, providing extensive connectivity options.

Compliance and Support

All three platforms are GDPR compliant but lack SOC-2 compliance. Support varies, with LivechatAI offering different levels of support based on the plan, Helpkit not specifying support details, and My AskAI providing web, email, priority, and video support, with additional support for Enterprise users via Slack and a dedicated success manager.

AI Models Available

LivechatAI and My AskAI offer multiple AI models, with My AskAI providing GPT-4o, Claude, and Gemini in its Enterprise plan. Helpkit only offers GPT-4, limiting its AI model options.

API Access

Both LivechatAI and My AskAI provide API access, enhancing their flexibility for custom integrations. Helpkit does not offer API access.

Conclusion

In summary, while all three platforms offer robust AI customer support features, My AskAI stands out with its extensive integrations, AI email assistant, and flexible support options. Its comprehensive feature set and competitive pricing make it a strong contender in the AI customer support market.