LivechatAI and HappyChat AI are both AI customer support tools designed to help businesses efficiently manage and deflect support tickets. LivechatAI offers a range of pricing plans, starting from a free tier with 100 GPT-4 messages to an Expert plan costing $389 per month with unlimited messages. The cost per 1,000 tickets or chats is $55. Key features include human handover, analytics and insights, and email lead capture, although it does not offer an AI email assistant.
On the other hand, HappyChat AI provides a more cost-effective solution with a price of $24 per 1,000 tickets or chats. Its pricing plans range from a free tier with 50 messages per month to an Enterprise plan at $399 per month, which includes up to 50,000 messages. Like LivechatAI, HappyChat AI offers analytics and insights and email lead capture, but it lacks human handover capabilities and an AI email assistant. These distinctions in features and pricing highlight different approaches and target markets for each tool.
| Feature | LivechatAI | HappyChat AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | TBC | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Free - $0/mo Starter - $19/mo Growth - $49/mo Pro - $99/mo Enterprise Plan - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | $24 | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Free - 50 Messages/mo Starter - 2K Messages/mo Growth - 5K Messages/mo Pro - 10K Messages/mo Enterprise Plan - 50K Messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LivechatAI pricing page | HappyChat AI pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Free - 20 Source Pages Starter - 500 Source Pages Growth - 1.5K Source Pages Pro - 3K Source Pages Enterprise Plan - 10K Source Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Free - 1 Chatbot Starter - 5 Chatbots Growth - 10 Chatbots Pro - 30 Chatbots Enterprise Plan - 50 Chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, DOCX) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com | Wordpress Webflow Shopify Wix Messenger (coming soon) Telegram (coming soon) Slack (coming soon) | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Free - chat Starter - chat, email Growth - chat, email Pro - chat, email, priority support Enterprise Plan - chat, email, priority support, account manager | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude | Free - GPT-3 Starter - GPT-3 Growth - GPT-3 Pro - GPT-3/GPT-4 Enterprise Plan - GPT-3/GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LivechatAI, HappyChat AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.
All three platforms—LivechatAI, HappyChat AI, and My AskAI—offer AI customer support features. This includes automated responses and ticket deflection to improve customer service efficiency. Both LivechatAI and My AskAI also provide AI features specifically for support agents, while HappyChat AI's capabilities in this area are yet to be confirmed.
LivechatAI's pricing ranges from a free plan to $389 per month, with various tiers offering different message limits and features. HappyChat AI offers a more cost-effective range from free to $399 per month, with higher message limits in its higher tiers. My AskAI's pricing starts at $60 per month and goes up to custom enterprise pricing, offering a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly among the platforms. LivechatAI charges $55, HappyChat AI charges $24, and My AskAI charges $99. Despite the higher cost, My AskAI offers more comprehensive features and integrations, which may justify the price for some businesses.
LivechatAI and HappyChat AI offer various usage tiers based on the number of messages per month. LivechatAI provides unlimited messages in its higher tiers, while HappyChat AI's highest tier allows up to 50,000 messages per month. My AskAI offers a simpler structure with conversation limits, charging $0.10 per conversation beyond the specified limits.
Both LivechatAI and My AskAI support human handover, allowing seamless transition from AI to human agents when needed. HappyChat AI does not offer this feature.
All three platforms provide conversation analytics and insights, enabling businesses to track performance and improve customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in LivechatAI or HappyChat AI. This can be particularly useful for businesses looking to automate email responses alongside chat support.
All three platforms—LivechatAI, HappyChat AI, and My AskAI—include email lead capture features, helping businesses to gather and manage customer leads effectively.
LivechatAI offers unlimited content limits across all its plans. HappyChat AI's content limits vary, with higher tiers allowing more source pages. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, providing flexibility and ease of use.
LivechatAI and HappyChat AI offer multiple chatbots/agents based on the pricing tier. LivechatAI provides up to 10 AI bots, while HappyChat AI offers up to 50 chatbots. My AskAI offers one chatbot with two modes (public and private) in its lower plans and unlimited chatbots in its enterprise plan.
None of the three platforms provide a hosted help centre or chatbot flow builder. These features would need to be managed through other means or integrations.
LivechatAI and HappyChat AI support basic integrations with websites and files. My AskAI offers a more extensive range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing greater flexibility and compatibility with various business tools.
LivechatAI integrates with Slack and WhatsApp. HappyChat AI supports integrations with platforms like WordPress, Webflow, Shopify, and Wix, with additional integrations coming soon. My AskAI offers a wide range of integrations, including Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, and more, making it highly versatile for different business environments.
