AI customer support features comparison: LivechatAI vs Dante

Overview

LivechatAI, Dante, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated responses and assistance. Each platform offers a range of features and pricing plans tailored to different business needs.

Key Features

All three platforms offer AI customer support features. However, LivechatAI and My AskAI also provide AI features specifically for support agents, whereas Dante does not. This makes LivechatAI and My AskAI more versatile in enhancing overall support operations.

Pricing Plans

LivechatAI offers a tiered pricing structure starting from a free plan and going up to $389 per month for the Expert plan. Dante's pricing is more fragmented, with additional charges for specific features like unlimited AI messages and custom domains. My AskAI offers three main plans—Essentials, Pro, and Enterprise—with a 30-day free trial available for all plans, providing flexibility for businesses to explore the platform without an initial commitment.

AI Price Per 1,000 Tickets/Chats

Dante offers the most cost-effective solution at $25 per 1,000 tickets/chats, followed by LivechatAI at $55, and My AskAI at $99. Although My AskAI is the most expensive in this aspect, it offers robust features and integrations that may justify the higher cost.

Usage Tiers

LivechatAI and Dante provide various usage tiers based on message credits, with LivechatAI offering unlimited messages in its higher-tier plans. My AskAI offers a straightforward tier system with Essentials, Pro, and Enterprise plans, each with a clear limit on conversations per month and a nominal fee for exceeding those limits.

Human Handover and Conversation Analytics

All three platforms support human handover and provide conversation analytics/insights, ensuring that complex queries can be escalated to human agents and performance can be monitored.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in LivechatAI and Dante. This can be particularly useful for businesses that handle a large volume of email inquiries.

Email Lead Capture

Email lead capture is supported across all three platforms, helping businesses gather potential customer information seamlessly.

Content Limits

LivechatAI and Dante have specified character limits for different plans, whereas My AskAI offers unlimited webpages and documents across all plans, which are updated automatically. This makes My AskAI a more flexible option for content-heavy businesses.

Number of Chatbots/Agents

LivechatAI and Dante offer multiple chatbots/agents based on the plan. My AskAI provides one chatbot with two modes (public and private) in its lower plans and unlimited chatbots in the Enterprise plan, offering scalability for growing businesses.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms offer a hosted help centre or a chatbot flow builder, focusing instead on AI-driven interactions.

Integrations

My AskAI offers the most extensive range of integrations, including popular tools like Google Drive, Notion, Confluence, SharePoint, and various CRM and support platforms like Zendesk and Intercom. LivechatAI and Dante offer fewer integrations, primarily focusing on basic content and user interaction tools.

Compliance and Support

All three platforms are GDPR compliant but lack SOC-2 compliance. Support varies, with My AskAI offering more personalized support options, including a success manager for Enterprise clients, which is not available with LivechatAI and Dante.

AI Models and API Access

LivechatAI and Dante support multiple AI models, including GPT-4o and GPT-3.5 Turbo. My AskAI also supports GPT-4o across all plans, with additional models like Claude and Gemini available in the Enterprise plan. API access is available on all three platforms, facilitating custom integrations and advanced functionalities.

Conclusion

In summary, while LivechatAI and Dante offer competitive pricing and essential features for AI customer support, My AskAI stands out with its extensive integrations, AI email assistant, and flexible content limits. These features make My AskAI a robust choice for businesses seeking comprehensive AI customer support solutions.