AI customer support features comparison: LivechatAI vs CustomGPT

Overview of AI Customer Support Tools

LivechatAI, CustomGPT, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers a range of features, pricing plans, and capabilities that cater to different business needs.

AI Customer Support Features

All three platforms—LivechatAI, CustomGPT, and My AskAI—provide AI customer support features, enabling businesses to automate responses and improve customer service efficiency.

AI Features for Support Agents

LivechatAI and My AskAI both offer AI features specifically designed to assist support agents. This can help reduce the workload on human agents by handling repetitive tasks. CustomGPT, on the other hand, does not offer these features.

Pricing Plans

LivechatAI offers a variety of pricing plans ranging from a free tier to an Expert plan at $389 per month. CustomGPT's pricing starts at $99 per month for the Standard plan and goes up to $499 per month for the Premium plan, with custom pricing for enterprise solutions. My AskAI has three pricing tiers: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to cost per 1,000 tickets or chats, LivechatAI charges $55, CustomGPT charges $250, and My AskAI charges $99. This makes LivechatAI the most cost-effective option for handling a high volume of interactions.

Usage Tiers

LivechatAI's usage tiers range from 100 GPT-4 messages in the free plan to unlimited messages in the Advanced and Expert plans. CustomGPT offers 1,000 GPT-4 queries per month in the Standard plan and 5,000 in the Premium plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both LivechatAI and My AskAI support human handover, allowing seamless transition to human agents when needed. CustomGPT does not offer this feature.

Conversation Analytics/Insights

All three platforms—LivechatAI, CustomGPT, and My AskAI—offer conversation analytics and insights, helping businesses monitor and improve their customer interactions.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in either LivechatAI or CustomGPT. This can be particularly useful for businesses looking to automate email responses.

Email Lead Capture

All three platforms support email lead capture, allowing businesses to gather customer information and follow up on potential leads.

Content Limits

LivechatAI offers unlimited content with a 100 million character limit in its paid plans. CustomGPT provides 60 million words in the Standard plan and 300 million words in the Premium plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.

Number of Chatbots/Agents

LivechatAI allows for a varying number of AI bots depending on the plan, from one in the free plan to ten in the Expert plan. CustomGPT supports 10 chatbots in the Standard plan and 100 in the Premium plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the three platforms—LivechatAI, CustomGPT, or My AskAI—offer a hosted help centre or a chatbot flow builder.

Integrations (Content/Knowledge)

LivechatAI integrates with websites, files (text, PDF), and sitemaps. CustomGPT offers a broader range of integrations, including websites, helpdesks, knowledge bases, public web content, various file formats, YouTube videos, audio files, and metadata configuration. My AskAI supports a wide array of integrations such as websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.

Integrations (End Users)

LivechatAI integrates with Slack, WhatsApp, and Make.com. CustomGPT offers integrations via private and public share links, embed widgets, live chat widgets, Search Generative Experience, Zapier, Slack, WordPress, Shopify, Wix, and Twilio. My AskAI provides extensive end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.

Compliance and Support

All three platforms are GDPR compliant. None of them are SOC-2 compliant. In terms of support, LivechatAI offers community and email support for the free plan and live chat for paid plans. CustomGPT provides helpdesk support and self-service for standard and premium plans, with additional tailored onboarding and dedicated account management for enterprise clients. My AskAI offers web and email support for the Essentials plan, priority web, email, and video support for the Pro plan, and Slack and success manager support for the Enterprise plan.

AI Models Available

LivechatAI supports GPT-4o, Llama, Mistral, and Claude. CustomGPT uses GPT-4 across all plans. My AskAI offers GPT-4o in the Essentials and Pro plans, and GPT-4o/Claude/Gemini in the Enterprise plan.

API Access

All three platforms provide API access, allowing for further customization and integration with other systems.

Conclusion

Each platform—LivechatAI, CustomGPT, and My AskAI—offers unique features and pricing structures to suit different business needs. My AskAI stands out with its AI email assistant, extensive integrations, and flexible pricing plans with a 30-day free trial, making it a compelling choice for businesses looking to enhance their customer support capabilities.