LivechatAI and CustomGPT are AI customer support tools designed to deflect support tickets by automating responses and providing efficient customer service interactions. LivechatAI offers a range of pricing plans from a free tier to an expert level at $389 per month, with varying levels of message allowances and capabilities, such as human handover, analytics, and email lead capture. The cost per 1,000 tickets or chats is $55, making it a more cost-effective option compared to CustomGPT. LivechatAI supports human handover, which allows complex queries to be escalated to human agents, ensuring a seamless customer service experience.
CustomGPT, on the other hand, has a higher price point, with plans starting at $99 per month and going up to $499 for the premium tier, with a cost of $250 per 1,000 tickets or chats. It offers different usage tiers based on the number of GPT-4 queries, including a customizable enterprise option. While CustomGPT also provides analytics and email lead capture, it does not support human handover, which may limit its ability to handle more complex customer interactions. Both platforms aim to enhance customer support efficiency, but they differ significantly in pricing, human handover capabilities, and cost per interaction.
| Feature | LivechatAI | CustomGPT | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Standard - $99/mo Premium - $499/mo Enterprise - Custom | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | $250 | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Standard - 1000 GPT-4 queries/mo Premium - 5000 GPT-4 queries/mo Enterprise - Custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LivechatAI pricing page | CustomGPT pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Standard - 60 million words stored Premium - 300 million words stored Enterprise - Custom | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Standard - 10 custom chatbots Premium - 100 custom chatbots Enterprise - Custom | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Helpdesks Knowledge bases Public web content Files (pdf, 1400+ document formats) YouTube Videos, Audio Files/Podcasts/Voice Recordings Metadata Configuration | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com | Private and public share link Embed widget Live Chat widget Search Generative Experience Zapier Slack WordPress Shopify Wix Twilio | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Standard - Helpdesk support, Self service Premium - Helpdesk support, Self service Enterprise - Tailored onboarding, Dedicated account manager, Call and email support, Prioritized engineering support, AI Assessment, Solutions brainstorming | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude | Standard - GPT-4 Premium - GPT-4 Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LivechatAI, CustomGPT, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer interactions. Each platform offers a range of features, pricing plans, and capabilities that cater to different business needs.
All three platforms—LivechatAI, CustomGPT, and My AskAI—provide AI customer support features, enabling businesses to automate responses and improve customer service efficiency.
LivechatAI and My AskAI both offer AI features specifically designed to assist support agents. This can help reduce the workload on human agents by handling repetitive tasks. CustomGPT, on the other hand, does not offer these features.
LivechatAI offers a variety of pricing plans ranging from a free tier to an Expert plan at $389 per month. CustomGPT's pricing starts at $99 per month for the Standard plan and goes up to $499 per month for the Premium plan, with custom pricing for enterprise solutions. My AskAI has three pricing tiers: Essentials at $60 per month, Pro at $99 per month, and Enterprise with pricing on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
When it comes to cost per 1,000 tickets or chats, LivechatAI charges $55, CustomGPT charges $250, and My AskAI charges $99. This makes LivechatAI the most cost-effective option for handling a high volume of interactions.
LivechatAI's usage tiers range from 100 GPT-4 messages in the free plan to unlimited messages in the Advanced and Expert plans. CustomGPT offers 1,000 GPT-4 queries per month in the Standard plan and 5,000 in the Premium plan. My AskAI provides 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both LivechatAI and My AskAI support human handover, allowing seamless transition to human agents when needed. CustomGPT does not offer this feature.
All three platforms—LivechatAI, CustomGPT, and My AskAI—offer conversation analytics and insights, helping businesses monitor and improve their customer interactions.
My AskAI stands out by offering an AI email assistant, a feature not available in either LivechatAI or CustomGPT. This can be particularly useful for businesses looking to automate email responses.
All three platforms support email lead capture, allowing businesses to gather customer information and follow up on potential leads.
LivechatAI offers unlimited content with a 100 million character limit in its paid plans. CustomGPT provides 60 million words in the Standard plan and 300 million words in the Premium plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates.
LivechatAI allows for a varying number of AI bots depending on the plan, from one in the free plan to ten in the Expert plan. CustomGPT supports 10 chatbots in the Standard plan and 100 in the Premium plan. My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
None of the three platforms—LivechatAI, CustomGPT, or My AskAI—offer a hosted help centre or a chatbot flow builder.
LivechatAI integrates with websites, files (text, PDF), and sitemaps. CustomGPT offers a broader range of integrations, including websites, helpdesks, knowledge bases, public web content, various file formats, YouTube videos, audio files, and metadata configuration. My AskAI supports a wide array of integrations such as websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox,
