LivechatAI and Customerly are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LivechatAI offers a range of pricing plans starting from a free tier with 100 GPT-4 messages to an Expert plan at $389 per month with unlimited messages. The cost per 1,000 tickets or chats is $55. Key features include human handover, analytics and insights, and email lead capture, but it does not offer an AI email assistant.
Customerly, on the other hand, has a higher cost per 1,000 tickets or chats at $300. Its pricing plans range from the Essential plan at $9 per month to the Enterprise plan at $299 per month, all based on usage. Customerly provides similar features such as human handover, analytics and insights, and email lead capture. Additionally, it includes an AI email assistant, which is not available in LivechatAI. Thus, while LivechatAI offers more cost-effective options, Customerly includes additional functionalities like the AI email assistant, potentially catering to different business needs.
| Feature | LivechatAI | Customerly | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essential - $9/mo Startup - $49/mo Pro - $90/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | $300 | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essential - Not available Startup - Usage-based billing Pro - Usage-based billing Enterprise - Usage-based billing | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LivechatAI pricing page | Customerly pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essential - 1,000 interactions Startup - 10,000 interactions Pro - 20,000 interactions Enterprise - 50,000 interactions | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | Yes | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A | Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com | Wordpress Zapier MailMunch Google Ads Google Analytics LinkedIn Ads Bubble Front | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LivechatAI, Customerly, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each offers a range of features to assist both customers and support agents, albeit with varying capabilities and pricing structures.
All three platforms, LivechatAI, Customerly, and My AskAI, offer robust AI customer support features. They are designed to handle customer inquiries, provide instant responses, and reduce the workload on human agents. However, My AskAI stands out by also offering AI features specifically for support agents, a capability shared with LivechatAI but not Customerly.
LivechatAI offers a tiered pricing structure starting from a free plan up to an Expert plan at $389 per month. Customerly's plans range from $9 to $299 per month. My AskAI's pricing begins at $60 per month for the Essentials plan, with a Pro plan at $99 per month and an Enterprise plan available on request. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card, a feature not mentioned for the other two.
When it comes to the cost per 1,000 tickets or chats, LivechatAI charges $55, Customerly charges $300, and My AskAI charges $99. This makes LivechatAI the most cost-effective option in this category, with My AskAI offering a middle-ground price.
LivechatAI's usage tiers vary from 100 GPT-4 messages on the free plan to unlimited messages on higher-tier plans. Customerly operates on a usage-based billing model for most of its plans. My AskAI offers 200 conversations per month on the Essentials plan, 1,000 on the Pro plan, and unlimited conversations on the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. They also provide conversation analytics and insights, aiding in the continuous improvement of customer support operations.
Customerly and My AskAI both offer an AI email assistant, whereas LivechatAI does not. All three platforms support email lead capture, helping businesses grow their customer base.
LivechatAI offers unlimited content limits on their paid plans, with a specific character limit of 100 million. Customerly's content limits range from 1,000 to 50,000 interactions depending on the plan. My AskAI provides unlimited webpages and documents across all plans, with automatic updates, making it highly flexible for content management.
LivechatAI's number of AI bots ranges from 1 on the free plan to 10 on the Expert plan. Customerly does not specify the number of chatbots or agents. My AskAI offers 1 bot with two modes (public and private) on the Essentials and Pro plans, and unlimited bots on the Enterprise plan.
Customerly is the only platform that offers a hosted help center and a chatbot flow builder. LivechatAI and My AskAI do not provide these features, focusing instead on other integrations and functionalities.
LivechatAI integrates with websites, files, and sitemaps for content/knowledge, and with Slack, WhatsApp, and Make.com for end-user interactions. Customerly integrates with various tools like Wordpress, Zapier, and Google Analytics. My AskAI offers extensive integrations, including websites, multiple file types, Google Drive, Notion, Confluence, SharePoint, and many more for content/knowledge. For end-users, My AskAI integrates with platforms like Zendesk, Intercom, HubSpot, Slack, Teams, and various chat services, making it highly versatile.
All three platforms are GDPR compliant but none are SOC-2 compliant. In terms of support, LivechatAI offers community and email support on the free plan, with live chat available on higher plans. Customerly's support details are not provided. My AskAI offers web and email support on the Essentials plan, with priority support and video on the Pro plan, and Slack and a success manager on the Enterprise plan.
LivechatAI and Customerly both use GPT-4o for their AI models. My AskAI uses GPT-4o on the Essentials and Pro plans, with additional options like Claude and Gemini available on the Enterprise plan. All three platforms provide API access, allowing for custom integrations and advanced functionalities.
