AI customer support features comparison:LivechatAIvs CoSupport AI

Overview

LivechatAI,CoSupport AI, andMy AskAIare AI customer support tools designed to deflect support tickets by providing automated assistance. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs. This comparison aims to provide a factual overview of these three platforms.

AI Customer Support Features

All three platforms—LivechatAI, CoSupport AI, and My AskAI—offer AI customer support features. These tools are designed to automate responses and improve customer service efficiency by handling routine inquiries.

AI Features for Support Agents

Each of these platforms also provides AI features specifically designed for support agents. This includes tools to assist agents in managing customer interactions more effectively and efficiently.

Pricing Plans

LivechatAI offers a tiered pricing structure ranging from a free plan to an Expert plan at $389 per month. My AskAI has three main pricing tiers: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). CoSupport AI's pricing details are not provided.

AI Price Per 1,000 Tickets/Chats

LivechatAI charges $55 per 1,000 tickets/chats, while My AskAI charges $99 for the same volume. CoSupport AI's pricing for this metric is not available.

Usage Tiers

LivechatAI's usage tiers vary from 100 GPT-4 messages in the free plan to unlimited messages in higher-tier plans. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.

Human Handover

Both LivechatAI and My AskAI support human handover, allowing for seamless transition from AI to human agents when necessary. Information on CoSupport AI's human handover capability is not available.

Conversation Analytics/Insights

LivechatAI and My AskAI provide conversation analytics and insights, which help businesses understand customer interactions and improve their support strategies. CoSupport AI does not provide information on this feature.

AI Email Assistant

My AskAI includes an AI email assistant, a feature not available in LivechatAI. Information on CoSupport AI's AI email assistant is not provided.

Email Lead Capture

Both LivechatAI and My AskAI offer email lead capture capabilities. CoSupport AI's features in this regard are not provided.

Content Limits

LivechatAI offers unlimited content with a 100 million character limit across its paid plans. My AskAI provides unlimited webpages and documents across all plans, with automatic updates. CoSupport AI's content limits are not specified.

Number of Chatbots/Agents

LivechatAI allows for 1 AI bot in the free and Basic plans, scaling up to 10 AI bots in the Expert plan. My AskAI offers 1 chatbot in the Essentials and Pro plans, with 2 modes (public and private), and unlimited chatbots in the Enterprise plan. CoSupport AI's chatbot limits are not provided.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help centre or a chatbot flow builder.

Integrations (Content/Knowledge)

LivechatAI integrates with websites, text files, PDFs, sitemaps, and provides Q&A capabilities. My AskAI offers a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. CoSupport AI's integrations are not specified.

Integrations (End Users)

LivechatAI integrates with Slack, WhatsApp, and Make.com. My AskAI supports a wider array of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk. CoSupport AI's end-user integrations are not provided.

Compliance and Support

Both LivechatAI and My AskAI are GDPR compliant. Neither platform is SOC-2 compliant. LivechatAI offers varying levels of support from community and email support in the free plan to live chat in higher-tier plans. My AskAI provides web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and Slack and a success manager in the Enterprise plan. CoSupport AI's compliance and support details are not provided.

AI Models Available

LivechatAI uses GPT-4o, Llama, Mistral, and Claude models. My AskAI uses GPT-4o across all plans and offers Claude and Gemini models in the Enterprise plan. CoSupport AI uses its own AI models.

API Access

Both LivechatAI and My AskAI offer API access. Information on CoSupport AI's API access is not provided.

Conclusion

This comparison highlights the key features, pricing, and capabilities of LivechatAI, CoSupport AI, and My AskAI. Each platform offers distinct advantages tailored to different business needs, with My AskAI providing a broad range of integrations and flexible pricing plans.