LivechatAI and Cody AI are both AI customer support tools designed to deflect support tickets by automating responses and interactions with customers. LivechatAI offers a more comprehensive feature set, including human handover and analytics/insights, which can provide valuable data for optimizing customer support operations. It also includes email lead capture, but does not offer an AI email assistant. LivechatAI's pricing starts with a free tier and scales up to $389 per month for the Expert plan, with varying levels of message limits and capabilities across its different tiers.
On the other hand, Cody AI is positioned as a more cost-effective option with a price of $29 per 1,000 tickets/chats compared to LivechatAI's $55. However, it lacks several features that LivechatAI offers, such as human handover and analytics/insights. Cody AI's pricing plans range from $29 to $249 per month, providing different levels of credits for usage. While it does not support email lead capture or AI email assistance, it offers a straightforward and budget-friendly solution for businesses looking for basic AI customer support functionalities.
| Feature | LivechatAI | Cody AI | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Basic - $29/mo Premium - $99/mo Advanced - $249/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | $29 | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Basic - 2,500 Credits Premium - 10,000 Credits Advanced - 25,000 Credits | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | No | Yes |
| Pricing Page | LivechatAI pricing page | Cody AI pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Basic - 1,000 Documents Premium - 10,000 Documents and 10,000 Website Pages Advanced - 25,000 Documents and 25,000 Website Pages | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Basic - 3 Bots Premium - 15 Bots Advanced - 50 Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A | Files (pdf, docx, ppts, txt files) Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com | Slack Discord Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | No | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | All of the plans have the same level of support offered | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude | GPT-4o Claude 3.5 Sonnet | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LivechatAI, Cody AI, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.
All three platforms—LivechatAI, Cody AI, and My AskAI—provide AI customer support features. However, My AskAI stands out by also offering AI features specifically for support agents, similar to LivechatAI, while Cody AI does not.
LivechatAI offers a range of pricing plans starting from a free tier to an expert level at $389 per month. Cody AI’s pricing starts at $29 per month for the Basic plan and goes up to $249 per month for the Advanced plan. My AskAI offers a middle ground with plans starting at $60 per month for the Essentials plan, $99 for the Pro plan, and a custom-priced Enterprise plan. Notably, My AskAI provides a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets/chats varies significantly across the platforms. LivechatAI charges $55, Cody AI charges $29, and My AskAI charges $99. While My AskAI has the highest cost per 1,000 tickets, it also offers comprehensive features that may justify the price for some businesses.
LivechatAI offers different usage tiers based on the plan, ranging from 100 GPT-4 messages in the free plan to unlimited messages in the Advanced and Expert plans. Cody AI provides credits-based usage, with the Basic plan offering 2,500 credits and the Advanced plan offering 25,000 credits. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations priced at $0.10 each.
Both LivechatAI and My AskAI support human handover, a feature that Cody AI lacks. Additionally, My AskAI and LivechatAI provide conversation analytics and insights, whereas Cody AI does not offer this feature.
My AskAI is the only platform that includes an AI email assistant. Both LivechatAI and My AskAI offer email lead capture, while Cody AI does not.
LivechatAI offers unlimited content with a 100 million character limit across most plans. Cody AI sets limits based on documents and website pages, with the Advanced plan offering up to 25,000 documents and website pages. My AskAI provides unlimited webpages and documents across all plans, with automatic updates.
LivechatAI and Cody AI offer multiple chatbots/agents based on the plan, while My AskAI offers one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
In terms of integrations, My AskAI offers extensive options, including websites, various file types, and numerous third-party platforms like Google Drive, Notion, Confluence, and more. LivechatAI and Cody AI also support multiple integrations but are less comprehensive compared to My AskAI.
Both LivechatAI and My AskAI are GDPR compliant, whereas Cody AI is not. None of the platforms are SOC-2 compliant. Support varies across the platforms, with My AskAI offering prioritized and comprehensive support options, including a success manager for Enterprise users.
All three platforms offer API access. LivechatAI and Cody AI provide access to GPT-4o and other models like Llama and Mistral for LivechatAI, and Claude 3.5 Sonnet for Cody AI. My AskAI uses GPT-4o across all plans and offers additional models like Claude and Gemini for Enterprise users.
My AskAI offers a robust set of features, particularly in terms of integrations, AI email assistance, and comprehensive support options, making it a versatile choice for businesses looking for a comprehensive AI customer support solution.
