All AI Agent Comparisons> LivechatAI vs. Chatwith

AI customer support features comparison:LivechatAIvs Chatwith

Compare LivechatAI and Chatwith to understand their strengths, differences and pricing, in detail, when using them as AI customer support agents.

LivechatAI and Chatwith are AI customer support tools designed to deflect support tickets through automated interactions. LivechatAI offers a comprehensive range of features across multiple pricing tiers. Its pricing starts with a free tier that includes 100 GPT-4 messages, with paid plans ranging from $39 to $389 per month, depending on the number of messages and the level of service. Notably, LivechatAI includes human handover capabilities and analytics/insights, with email lead capture functionality but no AI email assistant.

Chatwith, on the other hand, positions itself as a more cost-effective solution, with a lower price per 1,000 tickets/chats at $24 compared to LivechatAI's $55. Its pricing plans start at $19 per month for the Standard tier and go up to $59 per month for the Business tier, with a free option offering 50 messages per month. Chatwith includes analytics/insights and email lead capture but lacks human handover capabilities and an AI email assistant. This makes Chatwith a potentially attractive option for businesses with tighter budgets and less complex support needs.

Full breakdown: All available features and pricing

Understand all about LivechatAI's and Chatwith's AI customer support features and usage based pricing. Use this to decide on the best tool for your organization.

Feature	LivechatAI	Chatwith	My AskAI
Offers AI Customer Support Features?	Yes	Yes	Yes
Offers AI Features for Support Agents?	Yes	No	Yes
Price Plans	Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo	Free - $0/mo Standard - starts at $19/mo Business - starts at $59/mo	Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required)
AI Price Per 1,000 tickets/chats	$55	$24	$99
Usage Tiers	Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages	Free - 50 messages/mo Standard - 2,000 messages/mo Business - 3,000 messages/mo	Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits
Human Handover	Yes	No	Yes
Conversation Analytics/Insights	Yes	Yes	Yes
AI Email Assistant	No	No	Yes
Email Lead Capture	Yes	Yes	Yes
Pricing Page	LivechatAI pricing page	Chatwith pricing page	My AskAI pricing page
Content Limits	Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character	Free - No specific content limit Standard - 10,000,000 characters Business - 10,000,000 characters	Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically
Number of Chatbots/Agents	Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots	Free - 1 chatbot Standard - 1 chatbot Business - 2 chatbots	Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited
Hosted Help Centre	No	No	No
Chatbot Flow Builder	No	No	No
Integrations (Content/Knowledge)	Websites Files (text, PDF) sitemaps Providing Q&A	Websites Files (PDF, DOCX, TXT) Integrating with Services and APIs Providing Q&A YouTube	Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce
Integrations (End Users)	Slack WhatsApp Make.com	ActivePieces & Google Sheets Zapier Shopify WooCommerce Make.com ActivePieces Albato Wordpress Webflow Wix Framer Slack Telegram WhatsApp	Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk)
GDPR Compliant	Yes	Yes	Yes
SOC-2 Compliant	No	No	No
Support	Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat	Free - Community Standard - Community, 72h email response Business - Community, 24h email response	Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager
AI Models Available	GPT-4o Llama Mistral Claude	Free - Not specified Standard - GPT-3.5 Turbo Business - GPT-4 and GPT-4 Turbo	Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini
API Access	Yes	Yes	Yes

Overview of AI Customer Support Tools

LivechatAI, Chatwith, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer experience. Each platform offers unique features, pricing plans, and capabilities tailored to different business needs.

AI Customer Support Features

All three platforms provide AI customer support features. However, LivechatAI and My AskAI extend their offerings to include AI features specifically for support agents, while Chatwith does not.

Pricing Plans

LivechatAI offers a range of pricing plans from free to $389 per month, catering to various business sizes. Chatwith's pricing is more affordable, starting at $19 per month for the Standard plan and $59 for the Business plan. My AskAI has three tiers: Essentials at $60, Pro at $99, and Enterprise with pricing on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

When it comes to AI pricing per 1,000 tickets or chats, Chatwith is the most cost-effective at $24, followed by LivechatAI at $55. My AskAI is the most expensive at $99 per 1,000 tickets/chats.

Usage Tiers

LivechatAI offers various usage tiers, with the Advanced and Expert plans providing unlimited messages. Chatwith's Business plan allows for 3,000 messages per month, while My AskAI's Pro plan supports 1,000 conversations per month, with additional conversations costing $0.10 each.

Human Handover

Both LivechatAI and My AskAI support human handover, a feature not available in Chatwith. This capability allows for seamless transition from AI to human agents when necessary.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, helping businesses understand and improve their customer interactions.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in either LivechatAI or Chatwith.

Email Lead Capture

All three platforms support email lead capture, enabling businesses to gather potential customer information effectively.

Content Limits

LivechatAI and My AskAI offer unlimited content limits across their plans. Chatwith imposes a limit of 10,000,000 characters on its Standard and Business plans.

Number of Chatbots/Agents

LivechatAI's plans range from 1 to 10 AI bots depending on the tier. Chatwith allows 1 chatbot for the Free and Standard plans and 2 for the Business plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help centre or chatbot flow builder, focusing instead on direct AI interactions.

Integrations (Content/Knowledge)

My AskAI offers the most extensive integrations for content and knowledge, including popular services like Google Drive, Notion, Confluence, SharePoint, and more. LivechatAI and Chatwith offer integrations with websites, files, and other services, but with less variety.

Integrations (End Users)

My AskAI also leads in end-user integrations, supporting a wide range of platforms such as Slack, Teams, Zapier, and various customer service apps. LivechatAI and Chatwith offer integrations with platforms like Slack, WhatsApp, and others, but again, with fewer options compared to My AskAI.

Compliance and Support

All three platforms are GDPR compliant but lack SOC-2 compliance. Support options vary, with My AskAI offering the most comprehensive support, including priority web, email, video, and a success manager for Enterprise customers.

AI Models Available

LivechatAI and My AskAI offer advanced AI models like GPT-4o, Llama, and Claude. Chatwith uses GPT-3.5 Turbo for the Standard plan and GPT-4 for the Business plan.

API Access

All three platforms provide API access, enabling businesses to integrate AI capabilities into their existing systems.

Conclusion

My AskAI distinguishes itself with features like AI email assistant, extensive integrations, and comprehensive support, making it a robust option for businesses seeking advanced AI customer support solutions. LivechatAI and Chatwith offer competitive features and pricing, catering to different business needs and budgets.

*Prices per 1,000 tickets have been calculated based on an assumed 50% resolution rate and 2.5 AI responses per conversation