AI customer support features comparison:LivechatAIvs Chatling

Overview of AI Customer Support Tools

LivechatAI, Chatling, and My AskAI are AI-driven customer support tools designed to deflect support tickets and enhance customer service efficiency. Each platform offers unique features and pricing structures, tailored to different business needs.

AI Customer Support Features

All three platforms—LivechatAI, Chatling, and My AskAI—offer comprehensive AI customer support features. However, LivechatAI and My AskAI also provide AI features specifically for support agents, enhancing their ability to handle complex queries, which Chatling does not.

Pricing Plans

LivechatAI has a tiered pricing structure, starting from a free plan and scaling up to $389 per month for the Expert plan. Chatling offers a more simplified structure with a free tier and two paid plans at $35 and $99 per month. My AskAI, on the other hand, provides three pricing tiers—Essentials at $60, Pro at $99, and an Enterprise plan with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

When it comes to AI pricing per 1,000 tickets or chats, Chatling is the most cost-effective at $16. LivechatAI charges $55, while My AskAI is priced at $99. This cost difference could be a significant factor for businesses with high volumes of customer interactions.

Usage Tiers

LivechatAI provides varying message limits across its plans, with the higher tiers offering unlimited messages. Chatling's usage tiers are based on the number of chats per month, with the Ultimate plan allowing up to 20,000 chats. My AskAI offers 200 conversations per month in its Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond the limits.

Human Handover and Conversation Analytics

Both LivechatAI and My AskAI support human handover, enabling seamless transitions from AI to human agents when necessary. Chatling lacks this feature. All three platforms provide conversation analytics and insights, allowing businesses to monitor and optimize their customer interactions.

Additional Features

My AskAI stands out with its AI Email Assistant, a feature not offered by either LivechatAI or Chatling. All three platforms support email lead capture, helping businesses grow their customer base through AI-driven interactions.

Content Limits and Chatbots

LivechatAI and My AskAI offer unlimited content limits across their plans, whereas Chatling's limits vary with each tier. In terms of chatbots, LivechatAI and Chatling provide multiple bots depending on the plan, while My AskAI offers a single bot with dual modes (public and private) in its Essentials and Pro plans, and unlimited bots in the Enterprise plan.

Integrations and Compliance

My AskAI excels in integrations, supporting a wide range of content and end-user platforms, including Google Drive, Notion, Confluence, SharePoint, Zendesk, Intercom, and many more. LivechatAI and Chatling offer fewer integrations. Both LivechatAI and My AskAI are GDPR compliant, while Chatling is not. None of the platforms are SOC-2 compliant.

Support and AI Models

Support options vary, with LivechatAI providing live chat across most of its plans, Chatling offering 24/7 email support, and My AskAI offering web, email, and priority support for higher tiers. In terms of AI models, My AskAI provides access to GPT-4o, Claude, and Gemini models, whereas LivechatAI and Chatling offer a mix of GPT and Claude models.

Conclusion

In summary, while LivechatAI, Chatling, and My AskAI all offer robust AI customer support features, My AskAI distinguishes itself with comprehensive integrations, AI features for support agents, and advanced support options. Its 30-day free trial and extensive integration capabilities make it a versatile choice for businesses seeking a scalable AI customer support solution.