AI customer support features comparison:LivechatAIvs Chatbase

Introduction to AI Customer Support Tools

LivechatAI, Chatbase, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers unique features, pricing plans, and capabilities that cater to different business needs.

Key Features and Capabilities

All three platforms provide AI customer support features and AI functionalities for support agents. This includes conversation analytics and insights, which help businesses understand customer interactions and improve service quality.

Pricing Plans

LivechatAI offers a range of pricing plans from a free tier to an Expert plan at $389 per month. Chatbase also has a free tier and extends up to an Unlimited plan at $399 per month, with additional costs for extra message credits, chatbots, custom domains, and removing branding. My AskAI has three plans: Essentials at $60 per month, Pro at $99 per month, and Enterprise with a price on application. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Pricing Per 1,000 Tickets/Chats

When comparing AI pricing per 1,000 tickets or chats, Chatbase is the most cost-effective at $25, followed by LivechatAI at $55. My AskAI charges $99, which is higher but includes additional features and integrations that may justify the cost for some businesses.

Usage Tiers

LivechatAI offers unlimited messages in its Advanced and Expert plans, while Chatbase's Unlimited plan allows for up to 40,000 messages per month. My AskAI's usage tiers range from 200 to unlimited conversations per month, with a per-conversation charge beyond the limits.

Human Handover

Both LivechatAI and My AskAI support human handover, allowing for seamless transition from AI to human agents when needed. Chatbase, however, does not offer this feature.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in either LivechatAI or Chatbase. This can be particularly beneficial for businesses looking to automate and enhance their email support.

Content Limits

LivechatAI and My AskAI both offer unlimited content limits. Chatbase, on the other hand, has character limits depending on the plan, with the highest being 11,000,000 characters per chatbot.

Number of Chatbots/Agents

LivechatAI and Chatbase offer multiple chatbots with higher-tier plans, while My AskAI's Essentials and Pro plans include one chatbot with two modes (public and private). The Enterprise plan offers unlimited chatbots.

Integrations

My AskAI provides extensive integrations with various platforms such as Google Drive, Notion, Confluence, SharePoint, and more. LivechatAI and Chatbase offer fewer integrations by comparison. For end-user integrations, My AskAI supports a wide range of platforms including Zendesk, Intercom, HubSpot, and various messaging apps, surpassing both LivechatAI and Chatbase in this regard.

Compliance and Support

All three platforms are GDPR compliant but none are SOC-2 compliant. In terms of support, My AskAI offers the most comprehensive options with priority support for Pro users and a dedicated success manager for Enterprise users. LivechatAI and Chatbase offer varying levels of support depending on the plan.

AI Models Available

LivechatAI and Chatbase primarily use GPT-4o, while My AskAI's Enterprise plan offers additional AI models such as Claude and Gemini, providing more flexibility and customization for advanced users.

Conclusion

In summary, while LivechatAI and Chatbase offer competitive features and pricing, My AskAI distinguishes itself with its extensive integrations, AI email assistant, and comprehensive support options. These features may provide significant value for businesses looking for a robust and flexible AI customer support solution.