AI customer support features comparison: LivechatAI vs Chat Thing

Overview

LivechatAI, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers unique features, pricing tiers, and integration options, catering to different business needs.

AI Customer Support Features

All three platforms—LivechatAI, Chat Thing, and My AskAI—offer AI customer support features. However, LivechatAI and My AskAI also provide AI features specifically designed for support agents, which Chat Thing lacks. This additional functionality can enhance agent productivity and workflow efficiency.

Pricing Plans

LivechatAI offers a range of pricing plans from Free to Expert, with prices ranging from $0 to $389 per month. Chat Thing's pricing starts at $0 and goes up to $299 per month, whereas My AskAI's plans start at $60 and go up to $99, with an Enterprise plan available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing a risk-free opportunity to explore its features.

AI Price Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, Chat Thing is the most economical at $13, followed by LivechatAI at $55. My AskAI charges the highest at $99. Businesses with high volumes of support tickets may find Chat Thing more cost-effective in this aspect.

Usage Tiers

LivechatAI and Chat Thing offer various usage tiers with different message limits. LivechatAI provides unlimited messages in its higher plans, while Chat Thing offers a substantial number of message tokens even in its lower-tier plans. My AskAI's usage tiers are based on the number of conversations, with additional conversations costing $0.10 each beyond the limit.

Human Handover

Both LivechatAI and My AskAI support human handover, a critical feature for seamless transition from AI to human agents when necessary. Chat Thing does not offer this feature, which could be a limitation for businesses requiring human intervention in complex queries.

Conversation Analytics/Insights

All three platforms provide conversation analytics and insights, enabling businesses to track and optimize their customer support interactions. This feature is essential for understanding customer behavior and improving service quality.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in LivechatAI and Chat Thing. This can be particularly beneficial for automating email responses and managing email support efficiently.

Email Lead Capture

All platforms support email lead capture, facilitating the collection of customer information and potential leads during interactions. This feature is useful for businesses looking to expand their customer base.

Content Limits

LivechatAI and My AskAI offer unlimited content limits in higher plans, whereas Chat Thing provides varying storage tokens across its plans. My AskAI automatically updates content limits, ensuring that businesses can handle large volumes of data without manual intervention.

Number of Chatbots/Agents

LivechatAI and Chat Thing offer multiple chatbots/agents based on the pricing plan, with Chat Thing offering unlimited chatbots in its Enterprise plan. My AskAI provides one chatbot with two modes (public and private) in its lower plans and unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help centre or a chatbot flow builder. Businesses requiring these features might need to look for additional tools or integrations.

Integrations

My AskAI offers a wide range of integrations, including popular platforms like Google Drive, Notion, Confluence, SharePoint, and more. LivechatAI and Chat Thing have more limited integration options, with My AskAI providing the most comprehensive set of integrations for both content/knowledge and end users.

Compliance and Support

All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, My AskAI offers priority support and a success manager in its Enterprise plan, providing a higher level of customer service compared to the other two platforms.

AI Models Available

LivechatAI and Chat Thing primarily use GPT-4 and GPT-4o models. My AskAI offers a broader selection, including GPT-4o, Claude, and Gemini, providing more flexibility in choosing the AI model that best suits business needs.

API Access

All platforms offer API access, allowing businesses to integrate the AI customer support tools into their existing systems and workflows.

Conclusion

My AskAI distinguishes itself with features like the AI email assistant, extensive integrations, and flexible AI model options. While it has a higher cost per 1,000 tickets/chats, its comprehensive feature set and robust support options may justify the investment for businesses seeking advanced AI customer support capabilities.