LivechatAI and Chat Thing are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LivechatAI offers a tiered pricing structure starting from a free plan with 100 GPT-4 messages, scaling up to an Expert plan at $389 per month with unlimited messages. It charges $55 per 1,000 tickets or chats. Key features include human handover, analytics/insights, and email lead capture, but it does not offer an AI email assistant.
Chat Thing, on the other hand, provides a more cost-effective solution with its pricing per 1,000 tickets or chats at $13. Its plans range from a free tier with 80,000 message tokens per month to an Enterprise plan at $299 per month with 120,000,000 message tokens. Like LivechatAI, it includes analytics/insights and email lead capture but lacks human handover and an AI email assistant. The pricing and feature differences position LivechatAI as a potentially more robust option for businesses requiring human handover capabilities, while Chat Thing offers a more budget-friendly alternative for high-volume message handling without human intervention.
| Feature | LivechatAI | Chat Thing | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Free - $0/mo Basic - $14/mo Standard - $49/mo Pro - $99/mo Enterprise - $299/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | $13 | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Free - 80,000 message tokens/mo Basic - 3,500,000 message tokens/mo Standard - 19,000,000 message tokens/mo Pro - 38,000,000 message token/mo Enterprise - 120,000,000 message tokens/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LivechatAI pricing page | Chat Thing pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Free - 600,000 storage tokens/mo Basic - 3,000,000 storage tokens/mo Standard - 10,000,000 storage tokens/mo Pro - 40,000,000 storage tokens/mo Enterprise - 120,000,000 storage tokens/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Free - 1 chatbot Basic - 3 chatbots Standard - 6 chatbots Pro - 50 chatbots Enterprise - Unlimited chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A | YouTube Website RSS Feeds Google Drive Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com | Website Mobile Apps Social Media Platforms Slack Email Systems SMS Voice Assistants | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Free - Community Support Basic - Email Support, Community Support Standard - Chat Support, Priority Email Support, Community Support Pro - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager Enterprise - 24/7 Phone and Chat Support, Priority Email Support, Community Support,Dedicated Account Manager, Onboarding and Ongoing Training | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude | GPT-4 GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LivechatAI, Chat Thing, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service experiences. Each platform offers unique features, pricing tiers, and integration options, catering to different business needs.
All three platforms—LivechatAI, Chat Thing, and My AskAI—offer AI customer support features. However, LivechatAI and My AskAI also provide AI features specifically designed for support agents, which Chat Thing lacks. This additional functionality can enhance agent productivity and workflow efficiency.
LivechatAI offers a range of pricing plans from Free to Expert, with prices ranging from $0 to $389 per month. Chat Thing's pricing starts at $0 and goes up to $299 per month, whereas My AskAI's plans start at $60 and go up to $99, with an Enterprise plan available on request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing a risk-free opportunity to explore its features.
For AI pricing per 1,000 tickets or chats, Chat Thing is the most economical at $13, followed by LivechatAI at $55. My AskAI charges the highest at $99. Businesses with high volumes of support tickets may find Chat Thing more cost-effective in this aspect.
LivechatAI and Chat Thing offer various usage tiers with different message limits. LivechatAI provides unlimited messages in its higher plans, while Chat Thing offers a substantial number of message tokens even in its lower-tier plans. My AskAI's usage tiers are based on the number of conversations, with additional conversations costing $0.10 each beyond the limit.
Both LivechatAI and My AskAI support human handover, a critical feature for seamless transition from AI to human agents when necessary. Chat Thing does not offer this feature, which could be a limitation for businesses requiring human intervention in complex queries.
All three platforms provide conversation analytics and insights, enabling businesses to track and optimize their customer support interactions. This feature is essential for understanding customer behavior and improving service quality.
My AskAI stands out by offering an AI email assistant, a feature not available in LivechatAI and Chat Thing. This can be particularly beneficial for automating email responses and managing email support efficiently.
All platforms support email lead capture, facilitating the collection of customer information and potential leads during interactions. This feature is useful for businesses looking to expand their customer base.
LivechatAI and My AskAI offer unlimited content limits in higher plans, whereas Chat Thing provides varying storage tokens across its plans. My AskAI automatically updates content limits, ensuring that businesses can handle large volumes of data without manual intervention.
LivechatAI and Chat Thing offer multiple chatbots/agents based on the pricing plan, with Chat Thing offering unlimited chatbots in its Enterprise plan. My AskAI provides one chatbot with two modes (public and private) in its lower plans and unlimited chatbots in the Enterprise plan.
None of the platforms offer a hosted help centre or a chatbot flow builder. Businesses requiring these features might need to look for additional tools or integrations.
My AskAI offers a wide range of integrations, including popular platforms like Google Drive, Notion, Confluence, SharePoint, and more. LivechatAI and Chat Thing have more limited integration options, with My AskAI providing the most comprehensive set of integrations for both content/knowledge and end users.
