AI customer support features comparison:LivechatAIvs Chaindesk

AI Customer Support Tools Overview

LivechatAI, Chaindesk, and My AskAI are AI customer support tools designed to deflect support tickets by providing automated responses and assistance. Each platform offers a variety of features, pricing plans, and capabilities, making them suitable for different business needs.

Key Features and Capabilities

All three platforms—LivechatAI, Chaindesk, and My AskAI—provide AI customer support features. However, while LivechatAI and My AskAI offer AI features specifically tailored for support agents, Chaindesk does not.

Pricing Plans

LivechatAI offers a range of pricing plans from Free to Expert, with prices starting at $0 per month and going up to $389 per month. Chaindesk’s pricing ranges from Free to Enterprise, with a starting price of $0 and a maximum of $499 per month. My AskAI provides three plans: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). My AskAI also offers a 30-day free trial on all plans without requiring a credit card, which can be an attractive feature for prospective users.

AI Price Per 1,000 Tickets/Chats

When it comes to the cost per 1,000 tickets or chats, Chaindesk is the most economical at $13, followed by LivechatAI at $55, and My AskAI at $99. This pricing aspect is crucial for businesses with high volumes of customer interactions.

Usage Tiers

LivechatAI and Chaindesk offer different usage tiers based on the number of messages or credits. LivechatAI's tiers range from 100 GPT-4 messages in the Free plan to unlimited messages in the Advanced and Expert plans. Chaindesk provides up to 100,000 message credits per month in its Enterprise plan. My AskAI offers 200 conversations per month in its Essentials plan, 1,000 in the Pro plan, and unlimited conversations in the Enterprise plan, with additional conversations priced at $0.10 each.

Human Handover and Conversation Analytics

All three platforms support human handover and provide conversation analytics or insights, ensuring that complex queries can be escalated to human agents and that businesses can analyze customer interactions for continuous improvement.

AI Email Assistant and Email Lead Capture

Chaindesk and My AskAI both offer AI email assistants, a feature that LivechatAI lacks. All three platforms support email lead capture, aiding in lead generation and customer engagement.

Content Limits

LivechatAI and My AskAI offer unlimited content limits in their higher-tier plans. Chaindesk, on the other hand, provides specific word storage limits, ranging from 20,000 words in the Free plan to 300,000,000 words in the Enterprise plan.

Number of Chatbots/Agents

LivechatAI and Chaindesk offer multiple chatbots or agents based on the plan. LivechatAI provides up to 10 AI bots, while Chaindesk offers up to 100 agents in its Enterprise plan. My AskAI offers one chatbot in its Essentials and Pro plans, with the Enterprise plan allowing for an unlimited number of chatbots.

Integrations

All three platforms support various integrations. LivechatAI integrates with websites, files, and sitemaps. Chaindesk supports integrations with Notion, YouTube, Google Drive, and several other platforms. My AskAI stands out with a wide range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more.

Compliance and Support

All three platforms are GDPR compliant but not SOC-2 compliant. Support options vary, with LivechatAI and Chaindesk offering community and email support in their free plans, and more dedicated support in higher tiers. My AskAI provides web and email support in the Essentials plan, with priority and video support in the Pro plan, and Slack and a success manager in the Enterprise plan.

AI Models and API Access

LivechatAI and Chaindesk offer different AI models, including GPT-4. My AskAI provides GPT-4o in all plans and additional models like Claude and Gemini in the Enterprise plan. All three platforms offer API access, enabling custom integrations and advanced functionalities.

Conclusion

In summary, while LivechatAI, Chaindesk, and My AskAI each offer robust features for AI customer support, My AskAI distinguishes itself with a comprehensive range of integrations, flexible support options, and a 30-day free trial without a credit card requirement. This makes it a competitive option for businesses looking for a versatile and user-friendly AI customer support solution.