LivechatAI and Botsonic are AI customer support tools designed to deflect support tickets and improve customer service efficiency. LivechatAI offers a range of pricing plans starting from a free tier with 100 GPT-4 messages to an Expert plan at $389 per month with unlimited messages. The cost per 1,000 tickets or chats is $55. It includes features such as human handover, analytics/insights, and email lead capture, but it does not provide an AI email assistant.
Botsonic, on the other hand, has a more cost-effective pricing structure at $41 per 1,000 tickets or chats. Its plans range from a free tier offering 100 messages (one-time) to an Enterprise plan at $800 per month for 25,000 messages. Botsonic includes analytics/insights, email lead capture, and an AI email assistant, but lacks human handover capabilities. The Professional plan is priced at $49 per month, providing 3,000 messages per month.
In summary, LivechatAI positions itself with a broader range of usage tiers and the option for human handover, making it suitable for businesses needing scalable message volumes and human interaction. Botsonic offers a more affordable entry point and includes an AI email assistant, catering to businesses looking for a cost-effective solution with extensive message allowances and email support capabilities.
| Feature | LivechatAI | Botsonic | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Free - $0/mo Professional - $49/mo Enterprise - $800/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | $41 | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Free - 100 messages (one time) Professional - 3,000 messages/mo Enterprise - 25,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LivechatAI pricing page | Botsonic pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Free - 1M uploaded characters Professional - 50M uploaded characters Enterprise - 200M uploaded characters | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Free - 1 chatbot Professional - 2 chatbots Enterprise - 5 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A | Website Files (pdf, sitemaps, docx, xls) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com | Whatsapp Facebook Messenger Telegram Zapier Wordpress Slack Google Tag Manager Google Chat Calendly Notion Salesforce Sharepoint Onedrive HubSpot (SOON) Active Campaign | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Free - email Professional - email Enterprise - priority email support, direct Slack access to consult support and engineering team | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude | GPT-4o mini GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LivechatAI, Botsonic, and My AskAI are AI-driven customer support tools designed to streamline customer interactions and deflect support tickets. These platforms leverage artificial intelligence to automate responses and provide assistance, improving efficiency and customer satisfaction.
All three platforms—LivechatAI, Botsonic, and My AskAI—offer robust AI customer support features. These capabilities include automated responses and handling of common queries, which help reduce the workload on human support agents.
LivechatAI and My AskAI both provide AI features tailored for support agents, enhancing their ability to manage and resolve customer issues more efficiently. Botsonic, however, does not offer AI features specifically designed for support agents.
LivechatAI offers a range of pricing plans from a free tier to an Expert plan at $389 per month. Botsonic's pricing starts with a free tier and goes up to an Enterprise plan at $800 per month. My AskAI's plans range from $60 to $99 per month, with an Enterprise option available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.
The cost per 1,000 tickets or chats varies among the three platforms. LivechatAI charges $55, Botsonic charges $41, and My AskAI charges $99. This pricing structure can influence the overall cost-effectiveness depending on the volume of interactions.
LivechatAI and Botsonic both offer various usage tiers based on the number of messages or conversations. LivechatAI provides unlimited messages starting from the Advanced plan, while Botsonic offers up to 25,000 messages per month on its Enterprise plan. My AskAI provides up to 1,000 conversations per month on the Pro plan, with additional conversations charged at $0.10 each, and unlimited conversations on the Enterprise plan.
Both LivechatAI and My AskAI support human handover, allowing seamless transitions from AI to human agents when necessary. Botsonic does not offer this feature, which could impact its effectiveness in more complex customer interactions.
All three platforms—LivechatAI, Botsonic, and My AskAI—provide conversation analytics and insights, enabling businesses to monitor and improve their customer support performance.
Botsonic and My AskAI include AI email assistant features to help manage and respond to customer emails. LivechatAI does not offer this capability, which could be a consideration for businesses heavily reliant on email communication.
Each of the three platforms offers email lead capture functionalities, assisting businesses in gathering and managing customer leads effectively.
LivechatAI and Botsonic have specified content limits based on their pricing tiers. My AskAI, on the other hand, offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility in content management.
LivechatAI and Botsonic offer a varying number of chatbots depending on the plan. My AskAI provides one chatbot with two modes (public and private) on its Essentials and Pro plans, and unlimited chatbots on the Enterprise plan.
None of the three platforms—LivechatAI, Botsonic, or My AskAI—offer a hosted help center as part of their feature set.
Botsonic includes a chatbot flow builder, allowing for more customized chatbot interactions. LivechatAI and My AskAI do not offer this feature.
LivechatAI and Botsonic support integrations with various content and knowledge sources. My AskAI stands out with a broader range of integrations, including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
All three platforms offer integrations with popular communication and CRM tools. My AskAI provides extensive integration options, including Slack, Teams, Zapier, Tidio, and others, offering greater flexibility in connecting with end users.
All three platforms—LivechatAI, Botsonic, and My AskAI—are GDPR compliant, ensuring they meet data protection regulations.
Botsonic is SOC-2 compliant, which may be a critical factor for businesses with stringent data security requirements. LivechatAI and My AskAI do not have SOC-2 compliance.
Support options vary across the platforms. LivechatAI offers live chat support for its paid plans, while Botsonic provides priority email support and direct Slack access on its Enterprise plan. My AskAI offers web and email support for Essentials, priority support for Pro, and dedicated support through Slack and a success manager for Enterprise customers.
LivechatAI and Botsonic primarily utilize GPT-4o and other models. My AskAI offers GPT-4o across all plans and includes additional models like Claude and Gemini for Enterprise customers, providing more options for advanced AI capabilities.
All three platforms—LivechatAI, Botsonic, and My AskAI—offer API access, allowing businesses to integrate their AI customer support solutions with other systems and customize their functionality.
In summary, while LivechatAI, Botsonic, and My AskAI all provide robust AI customer support features, My AskAI distinguishes itself with its extensive integrations, flexible content limits, and comprehensive support options. These features, along with a 30-day free trial without requiring a credit card, may make My AskAI a compelling choice for businesses seeking a versatile and scalable AI customer support solution.
