AI customer support features comparison:LivechatAIvs Botsify

Introduction to AI Customer Support Tools

LivechatAI, Botsify, and My AskAI are AI-powered customer support tools designed to deflect support tickets and enhance customer service efficiency. These platforms offer various features and pricing plans aimed at different business needs.

AI Customer Support Features

All three platforms, LivechatAI, Botsify, and My AskAI, provide AI customer support features. However, LivechatAI and My AskAI also offer AI features specifically for support agents, whereas Botsify does not.

Pricing Plans

LivechatAI offers a range of pricing plans starting from a free tier to an Expert plan at $389 per month. Botsify's plans range from $49 to $149 per month, with a customizable option available. My AskAI's pricing starts at $60 for the Essentials plan, going up to $99 for the Pro plan, with an Enterprise plan available upon request. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card.

AI Price Per 1,000 Tickets/Chats

For AI pricing per 1,000 tickets or chats, LivechatAI charges $55, while My AskAI charges $99. Botsify's pricing for this metric is provided on request (POA).

Usage Tiers

LivechatAI offers a variety of usage tiers, from 100 GPT-4 messages in the free plan to unlimited messages in higher-tier plans. Botsify provides unlimited usage across all its plans. My AskAI offers 200 conversations per month in the Essentials plan, 1,000 in the Pro plan, and unlimited in the Enterprise plan, with an additional cost of $0.10 per conversation beyond these limits.

Human Handover and Conversation Analytics

All three platforms support human handover and provide conversation analytics/insights, ensuring seamless transition from AI to human agents and valuable data for performance analysis.

AI Email Assistant

My AskAI stands out by offering an AI email assistant, a feature not available in LivechatAI or Botsify.

Email Lead Capture

All three platforms support email lead capture, allowing businesses to gather potential customer information efficiently.

Content Limits

LivechatAI and Botsify both offer unlimited content limits in their plans. My AskAI also provides unlimited webpages and documents, with automatic updates, ensuring up-to-date information is always available.

Number of Chatbots/Agents

LivechatAI's number of chatbots ranges from 1 in the free plan to 10 in the Expert plan. Botsify offers 2 chatbots in the Do it Yourself plan and 5 in the Done for You plan, with unlimited chatbots in the Custom plan. My AskAI provides 1 chatbot with two modes (public and private) in the Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help center or a chatbot flow builder.

Integrations (Content/Knowledge)

LivechatAI integrates with websites, files (text, PDF), and sitemaps. My AskAI offers a broader range of integrations, including various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Botsify's content/knowledge integrations are not specified.

Integrations (End Users)

LivechatAI integrates with Slack, WhatsApp, and Make.com. Botsify supports Messenger, SMS, website, Instagram, Telegram, and WhatsApp. My AskAI offers extensive integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, and more, making it highly versatile for end-user interactions.

Compliance and Support

All three platforms are GDPR compliant. Botsify is also SOC-2 compliant, whereas LivechatAI and My AskAI are not. Support options vary, with LivechatAI offering live chat support in higher-tier plans, Botsify providing basic to dedicated support depending on the plan, and My AskAI offering web, email, video, and Slack support, with a dedicated success manager for Enterprise users.

AI Models and API Access

LivechatAI and My AskAI both support GPT-4o, with My AskAI additionally offering Claude and Gemini for Enterprise users. Botsify does not specify its AI models. All three platforms provide API access.

Conclusion

In summary, My AskAI distinguishes itself with features like an AI email assistant, extensive integrations, and a 30-day free trial without a credit card requirement. This makes it a comprehensive and flexible option for businesses looking to enhance their customer support capabilities.