LivechatAI and Alphachat are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. LivechatAI offers multiple usage tiers, including a free plan with 100 GPT4 messages and several paid plans ranging from $39 to $389 per month, with the highest tier providing unlimited messages. The cost per 1,000 tickets/chats is $55. Key features include human handover, analytics/insights, and email lead capture, though it does not offer an AI email assistant.
In contrast, Alphachat provides two main usage tiers: a Standard plan priced at €399 per month for 3,000 tickets/chats and a customizable Enterprise plan with unlimited usage. The cost per 1,000 tickets/chats is significantly higher at $370. Similar to LivechatAI, Alphachat includes human handover, analytics/insights, and email lead capture, but also lacks an AI email assistant. The pricing structure and capabilities highlight LivechatAI as a more cost-effective option for businesses with moderate to high ticket volumes, while Alphachat may cater to enterprises seeking customizable solutions.
| Feature | LivechatAI | Alphachat | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Standard - €399mo Enterprise - Customized Plan | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | $370 | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Standard - 3,000/mo Enterprise - Unlimited | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LivechatAI pricing page | Alphachat pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Standard - Unlimited Enterprise - Unlimited | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Standard - 1 Enterprise - Unlimited | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | Yes | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A | Floweditor | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com | Wix Shopify Wordpress HubSpot Zendesk Salesforce RCS | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Standard - Virtual assistant, email, ticketing Enterprise - Dedicated Account Manager for support in Slack or Jira, SLA | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude | OpenAI | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LivechatAI,Alphachat, andMy AskAIare AI customer support tools designed to deflect support tickets by automating responses and assisting support agents. Each platform offers a range of features, pricing plans, and capabilities aimed at enhancing customer service efficiency.
All three platforms provide AI customer support features and AI functionalities for support agents, ensuring comprehensive coverage of customer service needs. They also support human handover, conversation analytics, and email lead capture, ensuring seamless integration between automated and human support.
LivechatAIoffers a range of pricing plans from a free tier to an expert level at $389 per month. The AI price per 1,000 tickets/chats is $55, making it the most cost-effective option in this regard. Usage tiers vary from 100 GPT4 messages in the free plan to unlimited messages in the advanced and expert plans.
Alphachatprovides two pricing plans: Standard at €399 per month and an enterprise plan with customized pricing. The AI price per 1,000 tickets/chats is significantly higher at $370. The standard plan includes 3,000 messages per month, while the enterprise plan offers unlimited messages.
My AskAIoffers three pricing plans: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). A notable benefit is the 30-day free trial on all plans without requiring a credit card. The AI price per 1,000 tickets/chats is $99. Usage tiers range from 200 conversations per month in the Essentials plan to unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the set limits.
My AskAIstands out by offering an AI email assistant, a feature not available in LivechatAI and Alphachat. This can be particularly beneficial for businesses looking to streamline email support alongside chat support.
LivechatAIoffers unlimited content limits across most plans, with specified character limits. It supports integrations with websites, files (text, PDF), and sitemaps, providing Q&A capabilities.
Alphachatprovides unlimited content limits and offers a chatbot flow builder, which is not available in the other two platforms. Its integrations focus on flow editor capabilities.
My AskAIalso offers unlimited content limits and supports a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. This extensive integration list makes My AskAI a versatile tool for businesses with diverse content and knowledge management needs.
LivechatAIintegrates with Slack, WhatsApp, and Make.com.
Alphachatsupports integrations with Wix, Shopify, Wordpress, HubSpot, Zendesk, Salesforce, RCS, and Whatsapp.
My AskAIoffers a comprehensive range of end-user integrations, including website, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter. This extensive list ensures that My AskAI can be seamlessly integrated into various customer support ecosystems.
All three platforms are GDPR compliant, but none are SOC-2 compliant.
LivechatAIoffers varying levels of support depending on the plan, ranging from community and email support in the free plan to live chat support in higher-tier plans.
Alphachatprovides virtual assistant, email, and ticketing support in the standard plan, with dedicated account manager support for enterprise customers.
My AskAIoffers web and email support in the Essentials plan, priority web, email, and video support in the Pro plan, and Slack and success manager support in the Enterprise plan.
LivechatAIsupports multiple AI models, including GPT-4o, Llama, Mistral, and Claude.
Alphachatuses OpenAI exclusively.
My AskAIoffers GPT-4o in the Essentials and Pro plans, with additional models like Claude and
