AI customer support features comparison: LivechatAI vs Algomo

Overview of AI Customer Support Tools

LivechatAI, Algomo, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. All three platforms offer AI-driven features for both customer support and support agents, showcasing their commitment to improving customer interactions through automation.

Pricing Plans

LivechatAI offers a range of pricing plans starting from a free tier to an Expert plan at $389 per month. Algomo's plans range from $9 to $499 per month, while My AskAI's plans start at $60 and go up to a custom-priced Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing a risk-free opportunity for evaluation.

AI Pricing Per 1,000 Tickets/Chats

The cost for handling 1,000 tickets or chats varies across the platforms. LivechatAI charges $55, making it the most cost-effective option. Algomo charges $125, while My AskAI is priced at $99, positioning it between the two competitors in terms of cost.

Usage Tiers

LivechatAI offers unlimited messages in its higher-tier plans, while Algomo's highest tier allows for 10,000 bot conversations per month. My AskAI provides unlimited conversations in its Enterprise plan and charges $0.10 per conversation beyond the set limits in lower tiers, ensuring flexibility in usage.

Human Handover and Conversation Analytics

All three platforms support human handover and provide conversation analytics and insights, ensuring seamless integration between AI and human agents and offering valuable data for improving customer interactions.

AI Email Assistant

Both Algomo and My AskAI include an AI email assistant feature, which LivechatAI lacks. This feature can be crucial for businesses that rely heavily on email communication.

Email Lead Capture

Each platform supports email lead capture, aiding in the collection and management of potential customer information.

Content Limits

LivechatAI and Algomo have specific character limits in their plans, while My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility for content management.

Number of Chatbots/Agents

LivechatAI and Algomo have varying limits on the number of chatbots or agents based on the plan. My AskAI offers a single chatbot with two modes (public and private) in its lower tiers and unlimited bots in the Enterprise plan, catering to businesses with diverse needs.

Hosted Help Centre and Chatbot Flow Builder

None of the platforms offer a hosted help center or chatbot flow builder, focusing instead on their core AI functionalities.

Integrations

LivechatAI integrates with websites, files, and sitemaps, while Algomo connects with public websites, support articles, and various document sources. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, and more, making it highly versatile for different business environments.

End User Integrations

LivechatAI supports Slack and WhatsApp, Algomo integrates with platforms like Shopify and Hubspot, and My AskAI provides a wide range of integrations, including website, Zendesk, Intercom, Slack, Teams, and various chat platforms, ensuring comprehensive connectivity.

Compliance and Support

All three platforms are GDPR compliant but do not have SOC-2 compliance. Support options vary, with LivechatAI and Algomo offering live chat support in higher tiers. My AskAI provides web and email support in the Essentials plan, with priority support, video, and a success manager available in higher tiers, ensuring robust customer assistance.

AI Models and API Access

LivechatAI and My AskAI both utilize GPT-4o among other models, while Algomo uses its proprietary models. All three platforms offer API access, enabling integration with other systems and customization of their functionalities.

Conclusion

My AskAI stands out with its comprehensive integration options, flexible content management, and robust support features. Its competitive pricing and extensive trial period make it an attractive option for businesses seeking a versatile and efficient AI customer support solution.