LivechatAI and Algomo are AI customer support tools designed to deflect support tickets, offering various features and pricing plans to suit different business needs. LivechatAI's pricing starts at $0 per month for the Free plan, which includes 100 GPT4 messages, and scales up to $389 per month for the Expert plan, which offers unlimited messages. The cost per 1,000 tickets or chats is $55. LivechatAI includes features such as human handover, analytics/insights, and email lead capture, but it does not offer an AI email assistant.
Algomo, on the other hand, starts at $9 per month for the Starter plan, which includes 100 bot conversations, and goes up to $499 per month for the Scale plan, which offers 10,000 bot conversations. The cost per 1,000 tickets or chats is significantly higher at $125. Algomo provides similar features to LivechatAI, including human handover, analytics/insights, and email lead capture, but it also includes an AI email assistant. This additional feature may appeal to businesses looking for more comprehensive automation in their customer support operations.
| Feature | LivechatAI | Algomo | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Starter - $9/mo Pro - $49/mo Scale - $499/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | $125 | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Starter - 100 Bot Conversations/mo Pro - 600 Bot Conversations/mo Scale - 10,000 Bot Conversations/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LivechatAI pricing page | Algomo pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Starter - 10M character limit/workspace Pro - 30M character limit/workspace Scale - 100M character limit/workspace | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Starter - 1 Chatbot Pro - 2 Chatbots Scale - Unlimited Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A | Public Website Support Articles Past conversations Slack channels Notion pages Google Docs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com | Shopify Hubspot Zapier Slack Google Analytics WordPress | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Starter - live chat Pro - live chat, Zapier, hubspot Scale - live chat, dedicated priority support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude | Own models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LivechatAI, Algomo, and My AskAI are AI customer support tools designed to deflect support tickets and enhance customer service efficiency. All three platforms offer AI-driven features for both customer support and support agents, showcasing their commitment to improving customer interactions through automation.
LivechatAI offers a range of pricing plans starting from a free tier to an Expert plan at $389 per month. Algomo's plans range from $9 to $499 per month, while My AskAI's plans start at $60 and go up to a custom-priced Enterprise plan. Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, providing a risk-free opportunity for evaluation.
The cost for handling 1,000 tickets or chats varies across the platforms. LivechatAI charges $55, making it the most cost-effective option. Algomo charges $125, while My AskAI is priced at $99, positioning it between the two competitors in terms of cost.
LivechatAI offers unlimited messages in its higher-tier plans, while Algomo's highest tier allows for 10,000 bot conversations per month. My AskAI provides unlimited conversations in its Enterprise plan and charges $0.10 per conversation beyond the set limits in lower tiers, ensuring flexibility in usage.
All three platforms support human handover and provide conversation analytics and insights, ensuring seamless integration between AI and human agents and offering valuable data for improving customer interactions.
Both Algomo and My AskAI include an AI email assistant feature, which LivechatAI lacks. This feature can be crucial for businesses that rely heavily on email communication.
Each platform supports email lead capture, aiding in the collection and management of potential customer information.
LivechatAI and Algomo have specific character limits in their plans, while My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing greater flexibility for content management.
LivechatAI and Algomo have varying limits on the number of chatbots or agents based on the plan. My AskAI offers a single chatbot with two modes (public and private) in its lower tiers and unlimited bots in the Enterprise plan, catering to businesses with diverse needs.
None of the platforms offer a hosted help center or chatbot flow builder, focusing instead on their core AI functionalities.
LivechatAI integrates with websites, files, and sitemaps, while Algomo connects with public websites, support articles, and various document sources. My AskAI offers extensive integrations, including Google Drive, Notion, Confluence, SharePoint, and more, making it highly versatile for different business environments.
LivechatAI supports Slack and WhatsApp, Algomo integrates with platforms like Shopify and Hubspot, and My AskAI provides a wide range of integrations, including website, Zendesk, Intercom, Slack, Teams, and various chat platforms, ensuring comprehensive connectivity.
All three platforms are GDPR compliant but do not have SOC-2 compliance. Support options vary, with LivechatAI and Algomo offering live chat support in higher tiers. My AskAI provides web and email support in the Essentials plan, with priority support, video, and a success manager available in higher tiers, ensuring robust customer assistance.
LivechatAI and My AskAI both utilize GPT-4o among other models, while Algomo uses its proprietary models. All three platforms offer API access, enabling integration with other systems and customization of their functionalities.
My AskAI stands out with its comprehensive integration options, flexible content management, and robust support features. Its competitive pricing and extensive trial period make it an attractive option for businesses seeking a versatile and efficient AI customer support solution.
