LivechatAI and Aidbase are AI customer support tools designed to deflect support tickets by automating responses and interactions with customers. LivechatAI offers a range of pricing plans starting from a free tier that includes 100 GPT-4 messages to an Expert plan at $389 per month with unlimited messages. The cost per 1,000 tickets or chats is $55. Key features of LivechatAI include human handover capabilities, analytics and insights, and email lead capture, though it does not support an AI email assistant.
In comparison, Aidbase positions itself with a lower cost per 1,000 tickets or chats at $29 and offers three pricing plans: Standard at $29 per month, Pro at $99 per month, and Expert at $399 per month. Aidbase's usage tiers range from 2,500 messages per month in the Standard plan to 100,000 messages per month in the Expert plan. Unlike LivechatAI, Aidbase includes an AI email assistant but lacks human handover and analytics/insights features. Both platforms support email lead capture, catering to businesses looking to enhance customer interaction and support efficiency.
| Feature | LivechatAI | Aidbase | My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Standard - $29/mo Pro - $99/mo Expert - $399/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | $29 | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Standard - 2,500 messages/mo Pro - 10,000 messages/mo Expert - 100K messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | No | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LivechatAI pricing page | Aidbase pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Standard - 2.5M training characters/mo Pro - 10M training characters/mo Expert - 100M training characters/mo | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Standard - 5 chatbots Pro - 5 chatbots Expert - 50 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No | No |
| Chatbot Flow Builder | No | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A | Website | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com | Zapier | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude | GPT-3.5 GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
LivechatAI, Aidbase, and My AskAI are AI customer support tools designed to deflect support tickets and streamline customer service operations. Each platform offers a suite of features tailored to enhance customer interaction through AI-driven responses. This summary will compare key features, pricing, and capabilities of these three tools to help you understand their market positioning.
All three platforms—LivechatAI, Aidbase, and My AskAI—offer AI customer support features, making them capable of handling customer queries with automated responses. However, LivechatAI and My AskAI also provide AI features specifically designed for support agents, which Aidbase does not.
LivechatAI offers a range of pricing plans from a free tier to an Expert plan at $389 per month. Aidbase's pricing starts at $29 per month and goes up to $399 per month. My AskAI offers plans starting at $60 per month, with a 30-day free trial available on all plans without requiring a credit card. This trial period can be particularly advantageous for users who want to evaluate the service before committing.
When it comes to the cost of AI per 1,000 tickets or chats, Aidbase is the most economical at $29, followed by LivechatAI at $55. My AskAI is priced at $99, reflecting its comprehensive feature set and integrations.
LivechatAI offers a variety of usage tiers, from 100 GPT-4 messages in the free plan to unlimited messages in the Advanced and Expert plans. Aidbase provides a range from 2,500 messages per month in the Standard plan to 100,000 messages in the Expert plan. My AskAI's tiers range from 200 conversations per month in the Essentials plan to unlimited conversations in the Enterprise plan, with an additional cost of $0.10 per conversation beyond the limits.
Both LivechatAI and My AskAI support human handover, allowing for seamless transition from AI to human agents. Aidbase does not offer this feature. Additionally, LivechatAI and My AskAI provide conversation analytics and insights, which Aidbase lacks.
Aidbase and My AskAI both offer AI email assistants, a feature absent in LivechatAI. All three platforms support email lead capture, enabling effective lead management.
LivechatAI and My AskAI offer unlimited content limits across all their plans, whereas Aidbase imposes character limits depending on the plan, ranging from 2.5 million to 100 million training characters per month.
LivechatAI's plans vary from 1 AI bot in the free plan to 10 AI bots in the Expert plan. Aidbase offers 5 chatbots in the Standard and Pro plans and up to 50 in the Expert plan. My AskAI provides 1 chatbot in Essentials and Pro plans, with the Enterprise plan allowing for unlimited chatbots.
LivechatAI supports integrations with websites, text files, PDFs, and sitemaps for content/knowledge, and Slack, WhatsApp, and Make.com for end users. Aidbase offers limited website integration. My AskAI, however, provides extensive integrations with various platforms such as Google Drive, Notion, Confluence, SharePoint, and many others, making it highly versatile.
All three platforms are GDPR compliant, but none are SOC-2 compliant. In terms of support, LivechatAI offers live chat support from the Basic plan onwards. Aidbase's support details are not provided. My AskAI offers web and email support in the Essentials plan, with priority support and video assistance in the Pro plan, and a dedicated success manager in the Enterprise plan.
LivechatAI and My AskAI both support multiple AI models including GPT-4, while Aidbase supports GPT-3.5 and GPT-4. All three platforms offer API access, enabling custom integrations and advanced functionalities.
Each platform has its strengths and caters to different needs. LivechatAI offers a broad range of pricing plans and usage tiers, Aidbase is cost-effective with essential features, and My AskAI stands out with its extensive integrations and robust support system.
