LivechatAI is an AI customer support tool designed to efficiently manage and deflect support tickets, enhancing customer service operations. It offers a tiered pricing structure, starting with a free plan that includes 100 GPT-4 messages, and scaling up to the Expert plan at $389 per month, which provides unlimited messages. The platform charges $55 per 1,000 tickets or chats, making it a scalable solution for businesses of various sizes.
Key features of LivechatAI include human handover capabilities, allowing seamless transitions between automated responses and human agents, and robust analytics and insights to help businesses optimize their customer support strategies. While it does not include an AI email assistant, it supports email lead capture, aiding in customer acquisition efforts. This combination of features positions LivechatAI as a comprehensive tool for enhancing customer support efficiency and effectiveness.
| Feature | LivechatAI | My AskAI |
|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes |
| Price Plans | Free - $0/mo Basic - $39/mo Pro - $89/mo Advanced - $189/mo Expert - $389/mo | Essentials - $60 Pro - $99 Enterprise - POA 30 day free trial on all plans (no card required) |
| AI Price Per 1,000 tickets/chats | $55 | $99 |
| Usage Tiers | Free - 100 GPT4 Messages Basic - 3,000 GPT 3.5 Messages Pro - 4,000 GPT4 Messages Advanced - Unlimited Messages Expert - Unlimited Messages | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes |
| AI Email Assistant | No | Yes |
| Email Lead Capture | Yes | Yes |
| Pricing Page | LivechatAI pricing page | My AskAI pricing page |
| Content Limits | Free - not specified Basic - Unlimited/100M character Pro - Unlimited/100M character Advanced - Unlimited/100M character Expert - Unlimited/100M character | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Free - 1 AI Bot Basic - 1 AI Bot Pro - 2 AI Bots Advanced - 5 AI Bots Expert - 10 AI Bots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | No | No |
| Chatbot Flow Builder | No | No |
| Integrations (Content/Knowledge) | Websites Files (text, PDF) sitemaps Providing Q&A | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | Slack Make.com | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes |
| SOC-2 Compliant | No | No |
| Support | Free - community, email Basic - Live Chat Pro - Live Chat Advanced - Live Chat Expert - Live Chat | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | GPT-4o Llama Mistral Claude | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes |
LivechatAI and My AskAI are AI customer support tools designed to deflect support tickets by automating responses and assisting support agents. Both platforms offer a range of features aimed at enhancing customer service efficiency through AI.
Both LivechatAI and My AskAI provide AI-driven customer support features, enabling businesses to automate responses to common queries and reduce the burden on human agents. They also offer AI features specifically tailored for support agents, enhancing their ability to manage and resolve customer issues more effectively.
LivechatAI offers a tiered pricing model starting with a free plan and scaling up to an Expert plan at $389 per month. My AskAI has a more streamlined pricing structure with three main plans: Essentials at $60, Pro at $99, and Enterprise with a price on application (POA). Notably, My AskAI offers a 30-day free trial on all plans without requiring a credit card, which could be advantageous for businesses looking to test the service without commitment.
When it comes to the cost per 1,000 tickets or chats, LivechatAI charges $55, while My AskAI charges $99. This makes LivechatAI more cost-effective for high-volume usage. However, the overall value should be considered in conjunction with other features and capabilities offered by each platform.
LivechatAI's usage tiers range from 100 GPT-4 messages in the free plan to unlimited messages in the Advanced and Expert plans. My AskAI's usage tiers start with 200 conversations per month in the Essentials plan and go up to unlimited conversations in the Enterprise plan, with a charge of $0.10 per conversation beyond the limits.
Both platforms support human handover and provide conversation analytics and insights, ensuring that complex queries can be escalated to human agents and performance can be monitored and improved over time.
One key differentiator is My AskAI's AI Email Assistant, which is not offered by LivechatAI. This feature can automate email responses, further reducing the workload on support teams. Both platforms support email lead capture.
LivechatAI offers unlimited content limits across its paid plans, with character limits specified. My AskAI also offers unlimited webpages and documents across all plans, with automatic updates. In terms of the number of chatbots, LivechatAI provides up to 10 AI bots in its highest tier, while My AskAI offers unlimited chatbots in its Enterprise plan.
LivechatAI integrates with websites, files, and sitemaps for content, and supports Slack and WhatsApp for end-user interactions. My AskAI, however, offers a more extensive range of integrations, including Google Drive, Notion, Confluence, SharePoint, and more for content, and a wide array of end-user integrations such as Zendesk, Intercom, Slack, Teams, and various social media platforms.
Both platforms are GDPR compliant but not SOC-2 compliant. In terms of support, LivechatAI offers community and email support for the free plan, with live chat support for paid plans. My AskAI provides web and email support for the Essentials plan, with priority support and video assistance for the Pro plan, and dedicated Slack support and a success manager for the Enterprise plan.
LivechatAI supports multiple AI models including GPT-4o, Llama, Mistral, and Claude. My AskAI primarily uses GPT-4o across its plans, with the Enterprise plan also offering Claude and Gemini. Both platforms provide API access for custom integrations.
While both LivechatAI and My AskAI offer robust AI customer support solutions, the choice between them may come down to specific needs such as pricing flexibility, integration capabilities, and additional features like the AI Email Assistant. My AskAI's extensive integration options and comprehensive support plans may provide added value for businesses with complex requirements.
