LiveChat and Tidio are AI customer support platforms designed to help businesses manage and deflect support tickets efficiently. LiveChat offers its services at a price of $52 per 1,000 tickets/chats with no usage limit, making it a scalable solution for businesses of varying sizes. Key features include human handover, which ensures that complex queries can be transferred to human agents seamlessly, and comprehensive analytics/insights for performance tracking. Additionally, LiveChat supports email lead capture, although it does not offer an AI email assistant.
Tidio, on the other hand, provides a tiered pricing structure starting with a free plan for up to 50 conversations, followed by the Lyrio AI plan for 200 conversations, and a custom conversation plan under Tidio+. The cost for 1,000 tickets/chats starts at $749, which is significantly higher than LiveChat. Similar to LiveChat, Tidio includes human handover and analytics/insights, as well as email lead capture capabilities. However, like LiveChat, it does not feature an AI email assistant.
Both platforms aim to streamline customer support through AI-driven automation, but they cater to different market segments with their distinct pricing and usage models.
| Feature | LiveChat | Tidio | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $52 | $749+ | $99 |
| Usage Tiers | No usage limit | Free - 50 conversations Lyrio AI - 200 conversations Tidio+ - custom conversation | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveChat pricing page | Tidio pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Knowledge base Product pages Terms of service FAQs | Websites Add Manually Files (only available for Tidio+) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveChat marketplace / app store | Tidio marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Free - email, help desk Lyrio AI - email, live chat (24/5) Tidio+ - email, live chat (24/5), Flows building and strategy assistance, Dedicated Success Manager, Training sessions, Account reviews | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - Claude (Anthropic AI)/in-house models Lyrio AI - Claude (Anthropic AI)/in-house models Tidio+ - Claude (Anthropic AI)/in-house models | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of LiveChat, Tidio, and My AskAI, aimed at deflecting support tickets. Each company offers a range of capabilities designed to enhance customer service through AI-driven solutions.
All three platforms—LiveChat, Tidio, and My AskAI—provide AI customer support features. These tools are designed to automate responses, deflect tickets, and provide instant support to users.
LiveChat, Tidio, and My AskAI all offer AI features that assist support agents in their tasks. These features typically include automated responses, suggestions, and other tools to streamline the support process.
LiveChat charges $52 per 1,000 tickets/chats. Tidio's pricing starts at $749+, while My AskAI offers a competitive rate of $99 per 1,000 tickets/chats. This makes My AskAI a more cost-effective option for businesses looking to manage higher volumes of interactions.
LiveChat does not impose usage limits, offering unlimited access across its plans. Tidio has a tiered structure with a free plan for up to 50 conversations, Lyrio AI for 200 conversations, and a custom tier for Tidio+. My AskAI provides three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional $0.10 per conversation beyond these limits.
All three platforms support human handover, allowing complex queries to be transferred to a human agent when necessary. This ensures that customer issues are resolved efficiently, even when AI is unable to provide a satisfactory response.
LiveChat, Tidio, and My AskAI all offer conversation analytics and insights. These tools help businesses understand customer interactions, identify trends, and improve their support strategies.
One of the distinguishing features of My AskAI is its AI Email Assistant, a capability not offered by LiveChat or Tidio. This feature can automate and streamline email responses, adding an extra layer of efficiency to customer support operations.
All three platforms—LiveChat, Tidio, and My AskAI—provide email lead capture features. This functionality helps businesses gather contact information from potential customers, aiding in lead generation and follow-up efforts.
Content limits are not explicitly provided by LiveChat or Tidio. My AskAI, however, offers unlimited webpages and documents across all its tiers, with automatic updates, ensuring that the AI has access to the most current information.
LiveChat allows for varying numbers of agents based on the plan, with unlimited agents available from the Team plan onwards. Tidio supports one chatbot. My AskAI offers one chatbot with two modes (public and private) for Essentials and Pro plans, and unlimited chatbots for the Enterprise plan.
LiveChat includes a hosted help center, a feature not provided by Tidio or My AskAI. This can be a valuable resource for businesses looking to offer self-service options to their customers.
Both LiveChat and Tidio come with a chatbot flow builder, allowing bu
