LiveChat and Tawk are both AI customer support platforms designed to streamline customer interactions and deflect support tickets. LiveChat offers a flat rate of $52 per 1,000 tickets or chats with no usage limits, making it a potentially attractive option for businesses with high volumes of customer interactions. Key features include human handover capabilities, robust analytics and insights, and email lead capture, although it lacks an AI email assistant.
Tawk, on the other hand, is priced more competitively at $20 per 1,000 tickets or chats, but it operates within defined usage tiers ranging from 100 messages per month for the Hobby tier to 20,000 messages per month for the Enterprise tier. Similar to LiveChat, Tawk provides human handover, analytics and insights, and email lead capture, but also does not include an AI email assistant. The tiered pricing structure may be beneficial for smaller businesses or those with varying levels of customer interaction needs.
| Feature | LiveChat | Tawk | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | $52 | $20 | $99 |
| Usage Tiers | No usage limit | Hobby - 100 messages/mo Growth- 1,000 messages/mo Enterprise- 20,000 messages/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveChat pricing page | Tawk pricing page | My AskAI pricing page |
| Content Limits | Not provided | Based on features | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Knowledge base Product pages Terms of service FAQs | Your website Shortcuts Documents Knowledge Base Plain text | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveChat marketplace / app store | Tawk marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Hobby - AI Assist, Live Chat Growth- Ai Assist, Priority Live Chat Enterprise- custom message limits, priority support, and the option to purchase additional "overage" credits | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Hobby - Apollo AI Bot Growth- Apollo AI Bot Enterprise- Apollo AI Bot | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of LiveChat, Tawk, and My AskAI. Each platform offers unique capabilities aimed at deflecting support tickets and enhancing customer service through artificial intelligence. My AskAI can be integrated within both LiveChat and Tawk, providing a versatile option for users of these platforms.
All three platforms, LiveChat, Tawk, and My AskAI, offer AI customer support features designed to manage and deflect support tickets effectively. LiveChat and My AskAI extend these capabilities to support agents, enhancing their efficiency, whereas Tawk does not provide AI features specifically for support agents.
The cost per 1,000 tickets/chats varies significantly among the platforms. Tawk offers the most economical option at $20, followed by LiveChat at $52. My AskAI is priced at $99, reflecting its advanced capabilities and extensive integrations. Usage tiers also differ, with LiveChat having no usage limits, Tawk offering distinct tiers from Hobby to Enterprise, and My AskAI providing Essentials, Pro, and Enterprise plans with varying conversation limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents. They also provide conversation analytics and insights, enabling businesses to gain valuable data on customer interactions and improve their support strategies.
A notable distinction is My AskAI's inclusion of an AI email assistant, a feature not available in LiveChat or Tawk. This assistant can automate and streamline email responses, further enhancing customer support efficiency.
My AskAI offers unlimited content limits across all its plans, whereas LiveChat and Tawk's content limits are based on the selected features. In terms of chatbots, LiveChat and Tawk provide a variety of options, while My AskAI offers one chatbot with two modes in its Essentials and Pro plans, scaling to unlimited in the Enterprise plan.
LiveChat and Tawk both offer hosted help centers and chatbot flow builders. My AskAI does not provide these features, focusing instead on its robust integration capabilities and AI functionalities.
When it comes to integrations, My AskAI stands out with a wide range of options, including websites, various file types, and numerous third-party platforms like Google Drive, Notion, Confluence, and more. LiveChat and Tawk also offer integrations, but My AskAI's extensive list provides greater flexibility and connectivity.
All three platforms are GDPR compliant, ensuring data privacy and security. However, none are SOC-2 compliant. In terms of support, LiveChat offers 24/7/365 support across all plans, while Tawk's support varies by tier. My AskAI provides tiered support ranging from web and email support in the Essentials plan to a dedicated success manager in the Enterprise plan.
My AskAI utilizes advanced AI models like GPT-4o, Claude, and Gemini, whereas Tawk uses the Apollo AI Bot across its tiers. LiveChat does not specify the AI models it employs. All three platforms offer API access, facilitating custom integrations and extended functionalities.
Each platform offers unique strengths in AI customer support. LiveChat and Tawk provide comprehensive features at varying price points, while My AskAI distinguishes itself with advanced AI models, extensive integrations, and unique features like the AI email assistant.
