LiveChat and SalesIQ (Zoho) are AI customer support platforms designed to streamline customer interactions and deflect support tickets. LiveChat offers a straightforward pricing model at $52 per 1,000 tickets or chats with no usage limits, ensuring predictable costs for businesses. Key features include human handover capabilities, comprehensive analytics and insights, and email lead capture functionality, although it does not offer an AI email assistant.
SalesIQ (Zoho), on the other hand, provides a tiered pricing structure with a free tier for up to 100 chat sessions per month and various paid tiers, including Basic, Professional, and Enterprise, which offer unlimited chat sessions. Like LiveChat, SalesIQ includes human handover, analytics and insights, and email lead capture. However, pricing for higher tiers is provided on application (POA), which may require businesses to inquire for specific costs. Both platforms are robust in their offerings, catering to different business needs and scales.
| Feature | LiveChat | SalesIQ (Zoho) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $52 | POA | $99 |
| Usage Tiers | No usage limit | Free - 100 chat sessions/mo Basic - 1000 chat sessions/mo Professional - unlimited chat sessions Enterprise - unlimited chat sessions | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveChat pricing page | SalesIQ (Zoho) pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic plan upto - 100 articles Professional - 1000 articles Enterprise - 2000 articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | Free - 0 Basic - 1 chatbot Professional - 5 chatbots Enterprise - 10 chatbots | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | No | No |
| Integrations (Content/Knowledge) | Knowledge base Product pages Terms of service FAQs | Files Help Center | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveChat marketplace / app store | SalesIQ (Zoho) marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Free - Basic - Professional - Enterprise - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features ofLiveChat,SalesIQ (Zoho), andMy AskAI. These platforms aim to deflect support tickets and enhance customer service efficiency through AI capabilities. My AskAI can be integrated within both LiveChat and SalesIQ (Zoho), providing additional flexibility.
All three platforms, LiveChat, SalesIQ (Zoho), and My AskAI, offer AI customer support features, including AI assistance for support agents. This ensures that customer inquiries can be handled efficiently, reducing the workload on human agents.
LiveChat charges $52 per 1,000 tickets/chats for its AI features, while SalesIQ (Zoho) offers pricing on a POA (Price On Application) basis. My AskAI, on the other hand, charges $99 per 1,000 conversations. This makes LiveChat the more cost-effective option for AI customer support based on per-ticket pricing.
LiveChat does not impose usage limits, allowing unlimited chats across plans. SalesIQ (Zoho) offers multiple tiers, including a free plan with 100 chat sessions per month and professional plans with unlimited sessions. My AskAI also provides tiered plans, starting from 200 conversations per month in the Essentials plan to unlimited conversations in the Enterprise plan, with an additional charge of $0.10 per conversation beyond limits.
All three platforms support human handover, allowing seamless transition from AI to human agents when necessary. They also offer conversation analytics and insights, helping businesses understand customer interactions and improve service quality.
My AskAI stands out by offering an AI email assistant, a feature not available in LiveChat or SalesIQ (Zoho). This allows for automated handling of email inquiries, further reducing the workload on support teams.
Each platform supports email lead capture, ensuring that potential customer information is collected and utilized for follow-up and marketing purposes.
LiveChat does not specify content limits. SalesIQ (Zoho) imposes limits based on the plan, ranging from 100 articles in the Basic plan to 2,000 articles in the Enterprise plan. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, making it a robust option for content management.
LiveChat offers unlimited agents in higher-tier plans. SalesIQ (Zoho) provides up to 10 chatbots in the Enterprise plan. My AskAI allows one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan, offering flexibility based on business needs.
LiveChat offers a hosted help center and a chatbot flow builder, features not available in SalesIQ (Zoho) or My AskAI. These tools can be valuable for businesses looking to create a comprehensive self-service portal.
LiveChat integrates with various knowledge bases, product pages, and FAQs. SalesIQ (Zoho) supports integration with files and help centers. My AskAI offers extensive integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce, providing a wide range of options for content and knowledge management.
LiveChat and SalesIQ (Zoho) have their respective marketplaces for app integrations. My AskAI supports integration with multiple platforms, including websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter, offering extensive flexibility for end-user engagement.
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