LiveChat and Netomi are both AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. LiveChat offers a pricing model of $52 per 1,000 tickets or chats with no usage limits, making it a straightforward choice for businesses looking for predictable costs. Key features include human handover, enabling seamless transition from AI to human agents, and comprehensive analytics and insights to track performance and improve customer interactions. However, LiveChat does not provide an AI email assistant, although it does include email lead capture capabilities.
Netomi, on the other hand, operates on a price-on-application (POA) model, with costs based on consumption, which may appeal to businesses with fluctuating support needs. While specific details on human handover and analytics/insights are not provided, Netomi distinguishes itself with an AI email assistant, which can automate and enhance email-based customer support. Like LiveChat, Netomi also includes email lead capture features. Each platform offers unique capabilities, with LiveChat focusing on straightforward pricing and robust analytics, and Netomi emphasizing adaptive pricing and advanced email automation.
| Feature | LiveChat | Netomi | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $52 | POA | $99 |
| Usage Tiers | No usage limit | Based on consumption | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Not provided | Yes |
| Conversation Analytics/Insights | Yes | Not provided | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveChat pricing page | [Netomi pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Not provided | Based on consumption | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | Based on consumption | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Not provided | No |
| Chatbot Flow Builder | Yes | Not provided | No |
| Integrations (Content/Knowledge) | Knowledge base Product pages Terms of service FAQs | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveChat marketplace / app store | Netomi marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
This analysis examines the AI customer support features ofLiveChat,Netomi, andMy AskAI. The focus is on how these platforms help in deflecting support tickets, highlighting key features, pricing, and capabilities.
All three platforms—LiveChat, Netomi, and My AskAI—offer AI customer support features. These features aim to automate responses and assist in solving customer queries efficiently, reducing the workload on human agents.
Each platform offers AI features designed to assist support agents. These features can help in providing quick responses, suggesting solutions, and automating repetitive tasks, thereby improving agent productivity.
LiveChat charges $52 per 1,000 tickets/chats, whereas Netomi’s pricing is provided on request (POA). My AskAI charges $99 per 1,000 conversations. This makes LiveChat more cost-effective in terms of AI pricing per 1,000 interactions.
LiveChat does not have a usage limit, offering flexibility in usage. Netomi’s usage is based on consumption, which can be variable. My AskAI offers structured tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (Unlimited), with additional costs for conversations beyond these limits.
Both LiveChat and My AskAI provide human handover capabilities, allowing seamless transfer from AI to human agents when necessary. Information on this feature is not provided for Netomi.
LiveChat and My AskAI both offer conversation analytics and insights, enabling businesses to analyze interactions and improve their support strategies. This feature is not detailed for Netomi.
Netomi and My AskAI offer AI email assistants to handle customer emails, while LiveChat does not provide this feature.
All three platforms support email lead capture, helping businesses to gather potential customer information through automated interactions.
LiveChat and My AskAI provide detailed pricing pages on their respective websites. Netomi does not provide a public pricing page, requiring potential customers to request pricing information.
LiveChat does not specify content limits. Netomi’s content limits are based on consumption. My AskAI offers unlimited webpages and documents across all plans, with automatic updates, providing extensive content management capabilities.
LiveChat offers different agent limits based on the plan: Starter (1 agent), Team and Business (unlimited agents), and Enterprise (contract-based). Netomi’s agent limits are based on consumption. My AskAI’s Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots.
LiveChat provides a hosted help center, which is not mentioned for Netomi or My AskAI. This feature can be beneficial for businesses looking to offer a centralized knowledge base for customers.
LiveChat includes a chatbot flow builder for creating custom conversation flows. This feature is not detailed for Netomi or My AskAI.
LiveChat integrates with knowledge bases, product pages, terms of service, and FAQs. My AskAI offers extensive integrations, including websites, various file formats, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce. Netomi’s content integrations are not specified.
LiveChat and Netomi offer app stores/marketplaces for end-user integrations. My AskAI supports integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp, SalesIQ (Zoho), Tawk, Freshchat, WhatsApp, Instagram, Messenger, and X/Twitter via Intercom/Zendesk.
All three platforms are GDPR compliant. Netomi is also SOC-2 compliant, while LiveChat and My AskAI are not.
LiveChat offers 24/7/365 support across all plans. My AskAI provides varying levels of support: web and email for Essentials, priority web, email, and video for Pro, and Slack and a success manager for Enterprise. Netomi’s support details are not provided.
LiveChat and Netomi do not specify the AI models they use. My AskAI offers GPT-4o for Essentials and Pro plans, with additional options like Claude and Gemini for the Enterprise plan.
Both LiveChat and My AskAI offer API access, allowing for custom integrations and extended functionality. Netomi’s API access is not mentioned.
LiveChat, Netomi, and My AskAI each offer robust AI customer support features with varying strengths. LiveChat provides comprehensive support and flexibility, Netomi offers advanced features like AI email assistants, and My AskAI excels in integrations and content management. Each platform has unique pricing and capabilities, catering to different business needs.
