LiveChat and Landbot are both AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. LiveChat offers its AI customer support at a price of $52 per 1,000 tickets or chats with no usage limits. It supports human handover, providing seamless transitions from AI to human agents when needed. LiveChat also includes robust analytics and insights to help businesses monitor performance and optimize their customer support strategies. Additionally, it features email lead capture, although it does not offer an AI email assistant.
Landbot, on the other hand, is priced at $114 per 1,000 tickets or chats and features a tiered usage system. The tiers range from a Sandbox plan with a limit of 100 interactions per month to custom Business plans with higher limits and varying AI chat capacities. Like LiveChat, Landbot supports human handover and provides analytics and insights. It also includes email lead capture but lacks an AI email assistant. The tiered pricing and usage structure of Landbot may offer more tailored options for businesses with specific needs, especially those requiring different levels of AI chat interactions on websites and WhatsApp.
| Feature | LiveChat | Landbot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | $52 | $114 | $99 |
| Usage Tiers | No usage limit | Sandbox (Website) - 100/mo Starter (Website) - 500/mo and 20/AI chats Pro (Website) - 2,500/mo and 30/AI chats Business (Website) - custom and 100/AI chats Pro (WhatsApp) - 1,000/mo and 100/AI chats Business (WhatsApp) - custom and 100/AI chats | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveChat pricing page | Landbot pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Knowledge base Product pages Terms of service FAQs | Predefined Scripts and Flows Integration with Databases Customer Interaction Data Knowledge Bases and FAQs External APIs | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveChat marketplace / app store | Slack Sendgrid Google Analytics Mailchimp Stripe Segment Salesforce HubSpot Google Sheets Airtable Calendly Dialogflow Webhook | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Sandbox (Website) - Academy, Knowledge Base, Community, Email support Starter (Website) - Academy, Knowledge Base, Community, Email support Pro (Website) - Academy, Knowledge Base, Community, Email support, Live chat support Business (Website) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more Pro (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Concierge onboarding Business (WhatsApp) - Academy, Knowledge Base, Community, Email support, Live chat support, Priority support, Concierge onboarding, Dedicated success manager, Team training, Custom documentation review - InfoSec, Legal & more | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features ofLiveChat,Landbot, andMy AskAI. Each platform offers a variety of tools aimed at deflecting support tickets and enhancing customer service efficiency through AI-driven solutions. By comparing these platforms, we aim to provide a clear understanding of their capabilities, pricing, and unique features.
All three platforms—LiveChat, Landbot, and My AskAI—offer AI customer support features designed to automate and streamline customer interactions. LiveChat and Landbot provide robust AI-driven chat solutions, while My AskAI can be integrated within either platform to enhance their capabilities.
LiveChat and My AskAI both offer AI features specifically tailored for support agents, helping them manage and resolve tickets more efficiently. Landbot, however, does not provide AI features for support agents, which may limit its utility in more complex support scenarios.
When it comes to pricing per 1,000 tickets or chats, LiveChat is the most economical at $52. My AskAI is priced at $99, offering a middle ground, while Landbot is the most expensive at $114. This makes LiveChat a more cost-effective option for high-volume support environments.
LiveChat offers unlimited usage, making it suitable for businesses with high interaction volumes. Landbot provides various tiers, starting from the Sandbox tier with 100 interactions per month to custom plans for businesses. My AskAI offers three tiers: Essentials with 200 conversations per month, Pro with 1,000, and Enterprise with unlimited conversations. Additionally, My AskAI charges $0.10 per conversation beyond the limits, providing flexibility for scaling.
All three platforms support human handover, ensuring that complex issues can be escalated to human agents when necessary. This feature is crucial for maintaining high customer satisfaction levels.
LiveChat, Landbot, and My AskAI all offer conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies. These analytics are essential for continuous improvement and optimization of customer service processes.
My AskAI stands out by offering an AI email assistant, a feature not available in LiveChat or Landbot. This capability can significantly enhance email support efficiency by automating responses and managing email queues.
All three platforms support email lead capture, enabling businesses to gather customer information and follow up on potential leads. This feature is vital for converting interactions into sales opportunities.
My AskAI offers unlimited content limits across all its tiers, including webpages, documents, and various file types. This includes automatic updates, ensuring the latest information is always available. LiveChat and Landbot do not provide specific information on content limits.
LiveChat offers different agent limits based on the subscription plan, ranging from a single agent to unlimited agents. My AskAI provides one chatbot in the Essentials and Pro tiers, with unlimited chatbots available in the Enterprise tier. Landbot does not specify the number of chatbots or agents supported in its plans.
LiveChat includes a hosted help center, a feature not available in Landbot or My AskAI. This can be beneficial for businesses looking to provide a centralized resource for customer self-service.
LiveChat and Landbot both offer chatbot flow builders, allowing businesses to create customized interaction flows. My AskAI does not include a flow builder, focusing instead on integrating with existing content and knowledge bases.
My AskAI excels in content and knowledge integrations, supporting a wide range of sources including websites, files, and various cloud storage services. LiveChat integrates with knowledge bases, product pages, and FAQs, while Landbot offers predefined scripts, flows, and integration with databases and external APIs.
LiveChat has a comprehensive marketplace for end-user integrations. Landbot supports a variety of tools like Slack, Sendgrid, and Google Analytics. My AskAI offers extensive integration options, including popular platforms like Zendesk, Intercom, HubSpot, and Slack, among others.
All three platforms are GDPR compliant. Landbot is also SOC-2 compliant, a certification not held by LiveChat or My AskAI. In terms of support, LiveChat provides 24/7/365 support across all plans. Landbot offers varying levels of support based on the plan, while My AskAI provides web, email, and video support, with additional options for Enterprise customers.
My AskAI specifies the use of GPT-4o for Essentials and Pro tiers, with additional models like Claude and Gemini available for Enterprise. LiveChat and Landbot do not specify the AI models used. All three platforms offer API access, facilitating custom integrations and advanced functionalities.
LiveChat, Landbot, and My AskAI each offer unique strengths in the AI customer support space. LiveChat is cost-effective and comprehensive, Landbot provides detailed tiered options, and My AskAI stands out with its email assistant and extensive integrations. Understanding these differences can help businesses choose the right solution to enhance their customer support operations.
