LiveChat and Intercom Fin AI are both AI customer support platforms designed to deflect support tickets and enhance customer service efficiency. LiveChat offers its AI customer support at a price of $52 per 1,000 tickets or chats, with no usage limits, making it a potentially cost-effective solution for high-volume support needs. It includes features such as human handover, analytics and insights, and email lead capture, although it does not offer an AI email assistant.
Intercom Fin AI, on the other hand, is priced significantly higher at $495 per 1,000 tickets or chats, with pricing tiers based on the features included. Like LiveChat, it supports human handover, provides analytics and insights, and includes email lead capture, but it also lacks an AI email assistant. The higher price point of Intercom Fin AI suggests it may offer more advanced or additional features not covered in this basic comparison, potentially positioning it for users with more specific or demanding requirements.
| Feature | LiveChat | Intercom Fin AI | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $52 | $495 | $99 |
| Usage Tiers | No usage limit | Based on features | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveChat pricing page | Intercom Fin AI pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Knowledge base Product pages Terms of service FAQs | Websites (public and private) Help Center Files (PDF) | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveChat marketplace / app store | Intercom Fin AI marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | GPT-4o | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
All three platforms—LiveChat,Intercom Fin AI, andMy AskAI—offer robust AI customer support features aimed at deflecting support tickets. These features include AI chatbots that can handle customer inquiries, reducing the load on human support agents.
Each of these platforms also provides AI features designed specifically to assist support agents. These features can include automated responses, suggested replies, and other tools to make the agents' work more efficient.
LiveChatoffers AI customer support at $52 per 1,000 tickets/chats, which is significantly lower thanIntercom Fin AI's $495 for the same volume.My AskAIfalls in between, charging $99 per 1,000 tickets/chats. This makes My AskAI a more cost-effective option compared to Intercom Fin AI, while still offering more features than LiveChat.
LiveChatdoes not impose any usage limits, making it a flexible option for businesses with varying volumes of customer interactions.Intercom Fin AIbases its pricing on features, which can be limiting for some businesses.My AskAIoffers tiered plans: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with a cost of $0.10 per conversation beyond these limits.
All three platforms support human handover, allowing complex queries to be escalated to human agents seamlessly, ensuring that customer service quality is maintained.
Conversation analytics and insights are available across all three platforms, providing valuable data to help improve customer support strategies and performance.
My AskAIstands out by offering an AI email assistant, a feature not available in eitherLiveChatorIntercom Fin AI. This can be particularly useful for businesses that handle a high volume of email inquiries.
All three platforms—LiveChat, Intercom Fin AI, and My AskAI—provide email lead capture capabilities, helping businesses grow their customer base by collecting contact information from website visitors.
WhileLiveChatandIntercom Fin AIdo not specify content limits,My AskAIoffers unlimited webpages and documents across all its plans, with automatic updates, ensuring that the AI is always up-to-date with the latest information.
LiveChatoffers varying numbers of agents based on the plan, with unlimited agents available in higher tiers.Intercom Fin AIsupports only one agent.My AskAIprovides one chatbot (with public and private modes) in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
BothLiveChatandIntercom Fin AIoffer hosted help centers, whileMy AskAIdoes not. This could be a consideration for businesses looking for an all-in-one solution.
LiveChatandIntercom Fin AIinclude a chatbot flow builder, allowing businesses to design custom chatbot interactions.My AskAIdoes not offer this feature, focusing instead on its advanced AI capabilities.
LiveChatandIntercom Fin AIoffer integrations with various content sources like knowledge bases and product pages.My AskAIgoes further by supporting a wide range of integrations including Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, Salesforce, and more.
LiveChatandIntercom Fin AIhave their own marketplaces for app inte
