LiveChat and HubSpot both offer AI customer support features designed to deflect support tickets, but they differ in several key areas. LiveChat charges $52 per 1,000 tickets or chats and does not impose any usage limits, making it a flexible option for businesses with varying support needs. It includes features such as human handover, analytics and insights, and email lead capture. However, it lacks an AI email assistant, which may limit its capabilities in handling email-based customer interactions autonomously.
HubSpot, on the other hand, offers its AI customer support features within its Service Hub Professional and Enterprise tiers, with pricing available on request (POA). These tiers support up to 5,000 snippets, providing a structured approach to managing customer interactions. HubSpot includes human handover, analytics and insights, email lead capture, and notably, an AI email assistant, which enhances its ability to manage and automate email communications. This makes HubSpot a potentially more comprehensive solution for businesses looking for robust email support automation in addition to chat-based support.
| Feature | LiveChat | HubSpot | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $52 | POA | $99 |
| Usage Tiers | No usage limit | Service Hub Professional - Up to 5,000 snippets Service Hub Enterprise - Up to 5,000 snippets | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveChat pricing page | HubSpot pricing page | My AskAI pricing page |
| Content Limits | Not provided | Service Hub Professional - Up to 5,000 documents per account Service Hub Enterprise - Up to 5,000 documents per account | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | Marketing Hub Professional - 3 seats Marketing Hub Enterprise - 5 seats | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Knowledge base Product pages Terms of service FAQs | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveChat marketplace / app store | Facebook Messenger | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Email, in-app chat, and phone support | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of LiveChat, HubSpot, and My AskAI, particularly their capabilities in deflecting support tickets.
LiveChat,HubSpot, andMy AskAIall offer AI customer support features aimed at improving customer service efficiency. Each platform provides tools that support agents can use to enhance their performance.
When it comes to pricing, LiveChat charges $52 per 1,000 tickets/chats, while My AskAI is priced at $99 for the same volume. HubSpot's pricing is provided on request (POA). LiveChat has no usage limits, whereas HubSpot's Service Hub Professional and Enterprise tiers cap usage at 5,000 snippets. My AskAI offers three tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited), with an additional cost of $0.10 per conversation beyond these limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents. They also provide conversation analytics and insights to help businesses understand their customer interactions better.
HubSpot and My AskAI offer an AI email assistant, while LiveChat does not. All three platforms support email lead capture, helping businesses gather potential customer information effectively.
HubSpot limits content to 5,000 documents per account for both Professional and Enterprise tiers. My AskAI offers unlimited webpages and documents across all tiers, with automatic updates. LiveChat does not specify content limits. Regarding the number of chatbots/agents, LiveChat and HubSpot offer more flexibility with their higher-tier plans, while My AskAI allows unlimited chatbots in its Enterprise tier.
LiveChat and HubSpot both provide a hosted help center and a chatbot flow builder, which are not available in My AskAI.
LiveChat integrates with various content sources such as knowledge bases and product pages. My AskAI provides extensive content and end-user integrations, including Google Drive, Notion, Confluence, SharePoint, and many more. HubSpot's specific content integrations are not provided, but it supports common communication channels like Facebook and WhatsApp.
All three platforms are GDPR compliant. HubSpot is also SOC-2 compliant, while LiveChat and My AskAI are not. Support options vary, with LiveChat offering 24/7/365 support across all tiers. My AskAI provides web and email support for Essentials, priority support for Pro, and Slack and Success manager support for Enterprise. HubSpot offers email, in-app chat, and phone support.
My AskAI stands out by specifying the AI models available: GPT-4o for Essentials and Pro, and GPT-4o/Claude/Gemini for Enterprise. LiveChat and HubSpot do not provide details on their AI models. All three platforms offer API access.
Each platform has its strengths and caters to different business needs. LiveChat and HubSpot provide comprehensive support features and integrations, while My AskAI offers extensive content and end-user integrations along with flexible pricing and AI model options.
