LiveChat and Freshchat (Freddy AI) are both AI customer support platforms designed to enhance customer service by deflecting support tickets through automation. LiveChat offers its AI customer support features at a cost of $52 per 1,000 tickets or chats, with no usage limit, making it a potentially more scalable option for businesses with high volumes of customer interactions. Key features include human handover, analytics and insights, and email lead capture, though it does not provide an AI email assistant.
On the other hand, Freshchat (Freddy AI) is priced at $105 per 1,000 tickets or chats and operates with defined usage tiers: a free tier with unspecified limitations, and paid tiers ranging from 2,000 to 5,000 bot sessions per month. Similar to LiveChat, it includes human handover, analytics and insights, and email lead capture, but also lacks an AI email assistant. The tiered pricing model may appeal to businesses with varying levels of customer interaction, offering flexibility in scaling up their usage as needed.
| Feature | LiveChat | Freshchat (Freddy AI) | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $52 | $105 | $99 |
| Usage Tiers | No usage limit | Free - not specified Growth - 2,000 bot sessions/mo Pro - 3,000 bot sessions/mo Enterprise - 5,000 bot sessions/mo | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveChat pricing page | Freshchat (Freddy AI) pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | 1 | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Knowledge base Product pages Terms of service FAQs | Not provided | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveChat marketplace / app store | Freshchat (Freddy AI) marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Free - email, community, knowledge base Growth - email, chat, community, knowledge base Pro - email, chat, community, knowledge base Enterprise - email, chat, community, knowledge base | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis compares the AI customer support features ofLiveChat,Freshchat (Freddy AI), andMy AskAI. Each of these platforms aims to enhance customer service by deflecting support tickets through AI capabilities. My AskAI can be integrated within both LiveChat and Freshchat (Freddy AI), adding another layer of functionality.
All three platforms, LiveChat, Freshchat (Freddy AI), and My AskAI, offer AI customer support features designed to assist in deflecting support tickets. They also provide AI features specifically for support agents, ensuring a comprehensive AI-driven customer support experience.
In terms of AI pricing per 1,000 tickets/chats, LiveChat offers the most economical option at $52. Freshchat (Freddy AI) is priced at $105, while My AskAI stands at $99. This makes LiveChat the least expensive option, with Freshchat being the most costly.
LiveChat does not impose any usage limits, providing flexibility in scaling. Freshchat offers tiered plans with different bot session limits, starting from 2,000 sessions per month in the Growth plan. My AskAI also employs a tiered structure, with the Essentials plan allowing 200 conversations per month and the Enterprise plan offering unlimited conversations, along with a per-conversation charge beyond the limits.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature enhances the customer experience by providing a seamless transition from AI to human support.
Each platform provides conversation analytics and insights, enabling businesses to monitor and optimize their customer support interactions. This feature is crucial for understanding customer behavior and improving service quality.
My AskAI stands out by offering an AI email assistant, a feature not available in LiveChat or Freshchat (Freddy AI). This capability can automate email responses, further reducing the workload on human agents.
All three platforms support email lead capture, allowing businesses to gather potential customer information and follow up on inquiries effectively.
My AskAI offers unlimited content limits across all its plans, ensuring that businesses can integrate extensive data sources without restrictions. LiveChat and Freshchat do not provide specific information on content limits.
LiveChat offers varying numbers of agents based on the plan, with unlimited agents available in higher-tier plans. Freshchat supports only one agent, while My AskAI provides one agent in lower-tier plans and unlimited agents in the Enterprise plan.
Both LiveChat and Freshchat offer a hosted help center, providing a centralized location for customer support resources. My AskAI does not include this feature, focusing instead on direct AI-driven interactions.
LiveChat and Freshchat include a chatbot flow builder, enabling businesses to create customized conversation flows. My AskAI does not offer this feature, potentially limiting its customization capabilities.
My AskAI excels in content and knowledge integrations, supporting a wide range of sources including websites, various file types, and platforms like Google Drive, Notion, and Zendesk. LiveChat and Freshchat provide more limited information on their content integrations.
My AskAI offers extensive end-user integrations, including popular platforms like Slack, Teams, Zendesk, and Inte
