LiveChat and Crisp are two prominent AI customer support platforms that focus on deflecting support tickets through their respective AI-driven features. LiveChat offers its services at a rate of $52 per 1,000 tickets or chats, with no usage limits, making it a flexible option for businesses of varying sizes. Key features of LiveChat include human handover capabilities and comprehensive analytics and insights, which help organizations monitor and improve their customer support performance. Additionally, LiveChat supports email lead capture, though it does not provide an AI email assistant.
Crisp, on the other hand, operates on a price-on-application (POA) basis for its AI customer support services, with different usage tiers—Basic, Pro, and Unlimited—all offering unlimited usage. Similar to LiveChat, Crisp includes human handover functionality and robust analytics and insights, aiding in the optimization of customer support strategies. It also supports email lead capture but lacks an AI email assistant. The tiered approach allows Crisp to cater to a wide range of business needs, potentially offering more customized pricing based on specific requirements.
Both platforms provide essential AI-driven features to streamline customer support and reduce the burden on human agents, with slight differences in pricing models and additional capabilities.
| Feature | LiveChat | Crisp | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $52 | POA | $99 |
| Usage Tiers | No usage limit | Basic - No usage limit Pro - No usage limit Unlimited - No usage limit | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveChat pricing page | Crisp pricing page | My AskAI pricing page |
| Content Limits | Not provided | Basic - Not specified Pro - Not specified Unlimited - Not specified | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Yes | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Knowledge base Product pages Terms of service FAQs | WordPress WooCommerce Magento (Adobe Commerce) Shopify Prestashop Shopware Squarespace Strikingly Webflow NuxtJS WHMCS Notion | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveChat marketplace / app store | Crisp marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Basic - chat, email Pro - chat, email Unlimited - chat, email | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Basic - Pro - Unlimited - GPT-4 | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of three platforms:LiveChat,Crisp, andMy AskAI. These platforms are designed to deflect support tickets using AI-driven solutions.
All three platforms—LiveChat, Crisp, and My AskAI—offer AI customer support features. These features are aimed at automating responses, reducing the workload on human agents, and improving customer satisfaction.
LiveChat, Crisp, and My AskAI all provide AI features specifically designed to assist support agents. These features typically include automated suggestions, response templates, and real-time assistance during live interactions.
LiveChat charges $52 per 1,000 tickets or chats, which is a straightforward pricing model. Crisp's pricing is provided on application (POA), making it less transparent. My AskAI charges $99 per 1,000 tickets or chats, positioning itself at a higher price point but potentially offering more advanced features.
LiveChat does not impose any usage limits across its plans. Crisp also offers unlimited usage across its Basic, Pro, and Unlimited plans. My AskAI, however, has defined usage tiers: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations). Additional conversations beyond the limits are charged at $0.10 each.
All three platforms—LiveChat, Crisp, and My AskAI—support human handover, ensuring that complex queries can be escalated to human agents when necessary.
LiveChat, Crisp, and My AskAI all offer conversation analytics and insights. These features help businesses understand customer interactions and improve their support strategies.
My AskAI stands out by offering an AI email assistant, a feature not available in LiveChat or Crisp. This functionality can automate email responses, further reducing the workload on human agents.
All three platforms—LiveChat, Crisp, and My AskAI—offer email lead capture, allowing businesses to collect customer information for follow-up and marketing purposes.
LiveChat and Crisp do not provide specific content limits. My AskAI offers unlimited webpages and documents across all its plans, with automatic updates, ensuring that the AI has access to the most current information.
LiveChat's Starter plan includes one agent, while higher-tier plans offer unlimited agents. Crisp does not specify limits on the number of agents. My AskAI's Essentials and Pro plans include one chatbot with two modes (public and private), while the Enterprise plan offers unlimited chatbots.
Both LiveChat and Crisp provide a hosted help center, a feature not available in My AskAI. This can be useful for businesses looking to offer a centralized knowledge base to their customers.
LiveChat and Crisp include a chatbot flow builder, allowing businesses to create custom interaction flows. My AskAI does not offer this feature, focusing instead on its robust AI capabilities.
LiveChat integrates with various knowledge bases and product pages. Crisp offers integrations with multiple e-commerce and content management platforms. My AskAI supports a wide range of integrations, including websites, various file
