LiveChat and Conversica are both AI customer support platforms designed to streamline customer interactions and deflect support tickets through automation. LiveChat offers a straightforward pricing model at $52 per 1,000 tickets or chats, with no usage limits, making it potentially more predictable for budgeting. It supports human handovers and provides analytics and insights, which can help businesses understand customer interactions and improve service. However, LiveChat does not include an AI email assistant but does offer email lead capture capabilities.
Conversica, on the other hand, operates on a price-on-application (POA) basis, with pricing dependent on consumption, which might offer more flexibility for businesses with varying support needs. Similar to LiveChat, Conversica supports human handovers and provides detailed analytics and insights. Additionally, Conversica includes an AI email assistant, enhancing its capability to handle email interactions autonomously, alongside email lead capture. This feature set positions Conversica as a potentially more comprehensive solution for businesses requiring advanced email handling capabilities in their AI customer support operations.
| Feature | LiveChat | Conversica | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Yes | Yes |
| AI Price Per 1,000 tickets/chats | $52 | POA | $99 |
| Usage Tiers | No usage limit | Based on consumption | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveChat pricing page | [Conversica pricing page](Not provided) | My AskAI pricing page |
| Content Limits | Not provided | Based on consumption | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | Based on consumption | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Knowledge base Product pages Terms of service FAQs | Company-specific data FAQs Customer service logs Product documentation and support content User behavior and feedback | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveChat marketplace / app store | Conversica marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | Yes | No |
| Support | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Not provided | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | Not provided | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Not provided | Yes |
All three platforms—LiveChat,Conversica, andMy AskAI—offer AI customer support features aimed at deflecting support tickets. This makes them suitable for businesses looking to automate their customer service processes and reduce the workload on human agents.
Each platform provides AI features designed to assist support agents. These features typically include automated responses, intelligent ticket routing, and other tools to improve agent efficiency and customer satisfaction.
When it comes to pricing per 1,000 tickets or chats,LiveChatcharges $52, whereasMy AskAIcharges $99.Conversicadoes not provide a fixed price and operates on a POA (Price on Application) basis, making it less transparent in comparison.
LiveChatoffers no usage limits, making it potentially more cost-effective for high-volume users.Conversicabases its pricing on consumption, which can offer flexibility but may also lead to unpredictable costs.My AskAIoffers tiered plans: Essentials (200 conversations/month), Pro (1,000 conversations/month), and Enterprise (unlimited conversations), with an additional $0.10 per conversation beyond these limits.
All three platforms support human handover, allowing complex queries to be transferred from the AI to a human agent seamlessly. This feature is crucial for maintaining high-quality customer support.
LiveChat,Conversica, andMy AskAIall provide conversation analytics and insights, helping businesses understand customer interactions and improve their support strategies.
ConversicaandMy AskAIboth offer AI email assistants, which can handle customer queries via email, further extending their automation capabilities.LiveChatdoes not offer this feature.
All three platforms—LiveChat,Conversica, andMy AskAI—provide email lead capture functionalities, aiding in the generation and management of potential customer leads.
LiveChatandMy AskAIoffer transparent pricing pages available online.Conversicadoes not provide a detailed pricing page, which could make cost comparisons more challenging for potential customers.
My AskAIstands out by offering unlimited webpages and documents across all its tiers. The content limits forLiveChatare not specified, whileConversicabases its limits on consumption.
LiveChatprovides different plans with varying numbers of agents, from one agent in the Starter plan to unlimited agents in higher-tier plans.Conversicabases its offering on consumption, which can be flexible but less predictable.My AskAIoffers one chatbot with two modes (public and private) in Essentials and Pro plans, and unlimited chatbots in the Enterprise plan.
LiveChatoffers a hosted help center, a feature not available inConversicaorMy AskAI. This can be useful for businesses looking to provide a self-service option for their customers.
BothLiveChatandConversicainclude a chatbot flow builder, enabling businesses to design custom conversation flows.My AskAIdoes not offer this feature, focusing instead on its robust integration and AI capabilities.
My AskAIsupports a wide range of integrations, including websites, various file types, and numerous platforms like Google Drive, Notion, and SharePoint.LiveChatandConversicaalso offer integrations but are more limited in their scope compared toMy AskAI.
My AskAIprovides extensive end-user integrations, including popular platforms like Zendesk, Intercom, Slack, and more.LiveChatandConversicaalso offer integrations but may not match the breadth provided byMy AskAI.
All three platforms are GDPR compliant, ensuring they meet essential data protection standards.Conversicais also SOC-2 compliant, whileLiveChatandMy AskAIare not.
LiveChatoffers 24/7/365 support across all plans.My AskAIprovides varying levels of support depending on the plan, ranging from web and email support in the Essentials plan to a dedicated success manager in the Enterprise plan.Conversicadoes not specify its support options.
My AskAIoffers advanced AI models like GPT-4o, Claude, and Gemini, depending on the plan. The AI models used byLiveChatandConversicaare not specified.
BothLiveChatandMy AskAIoffer API access, allowing for further customization and integration.Conversicadoes not provide information regarding API access.
In conclusion, each platform has its strengths and weaknesses.LiveChatis strong in agent support and unlimited usage,Conversicaoffers advanced email capabilities and compliance, whileMy AskAIexcels in integration options and AI model offerings.
