LiveChat and Chatfuel are both AI customer support platforms designed to help businesses manage and deflect support tickets efficiently. LiveChat offers a flat rate of $52 per 1,000 tickets or chats with no usage limits, making it a potentially scalable option for high-volume support needs. It includes features such as human handover, which allows seamless transition to human agents, and robust analytics and insights to track performance and optimize customer interactions. Additionally, it supports email lead capture to help businesses grow their contact lists, although it does not offer an AI email assistant.
Chatfuel, on the other hand, is priced at $20 per 1,000 tickets or chats, with specific usage tiers for different platforms including Facebook, Instagram, and WhatsApp. It also supports human handover and email lead capture but lacks analytics and insights capabilities. Chatfuel's pricing model and platform-specific usage tiers may appeal to businesses with more targeted needs or those looking for a cost-effective solution. Both platforms aim to streamline customer support, but LiveChat's advanced analytics and unlimited usage might be more suitable for larger enterprises, while Chatfuel's lower cost and platform-specific options cater to smaller or more niche businesses.
| Feature | LiveChat | Chatfuel | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | No | Yes |
| AI Price Per 1,000 tickets/chats | $52 | $20 | $99 |
| Usage Tiers | No usage limit | Business (FB and IG) - 1000 conversations/mo Enterprise (FB and IG) - custom Business (WhatsApp) - 1000 conversations/mo Enterprise (WhatsApp) - custom | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | No | Yes |
| AI Email Assistant | No | No | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveChat pricing page | Chatfuel pricing page | My AskAI pricing page |
| Content Limits | Not provided | Not provided | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | No | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Knowledge base Product pages Terms of service FAQs | Google Sheets ChatGPT Stripe Zapier JSON API | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveChat marketplace / app store | Google Sheets Hubspot Shopify Zapier CRM API Custom integration | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | Yes | Yes |
| SOC-2 Compliant | No | No | No |
| Support | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | Business (FB and IG) - not specified Enterprise (FB and IG) - Personal account manager, Bot building services (10 free hours) Business (WhatsApp) - not specified Enterprise (WhatsApp) - Personal account manager, Bot building services (10 free hours) | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | ChatGPT (not specified) | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis compares the AI customer support features of three platforms:LiveChat,Chatfuel, andMy AskAI. These platforms are designed to deflect support tickets and enhance customer service efficiency. My AskAI can be integrated within both LiveChat and Chatfuel, adding another layer of AI capabilities.
All three platforms, LiveChat, Chatfuel, and My AskAI, offer AI customer support features aimed at reducing the load on human agents. However,LiveChatandMy AskAIprovide additional AI features specifically designed for support agents, whereasChatfueldoes not.
When it comes to pricing, LiveChat charges $52 per 1,000 tickets/chats, while Chatfuel is more budget-friendly at $20 per 1,000. My AskAI is priced at $99 per 1,000 tickets/chats, reflecting its advanced features. Usage tiers also vary, with My AskAI offering granular plans ranging from Essentials to Enterprise, while LiveChat has no usage limits and Chatfuel provides different tiers for Facebook, Instagram, and WhatsApp.
All three platforms support human handover, ensuring that complex issues can be escalated to human agents when necessary. This feature is crucial for maintaining high customer satisfaction.
LiveChat and My AskAI offer comprehensive conversation analytics and insights, which help businesses understand customer interactions better. Chatfuel lacks this feature, making it less suitable for companies that require detailed analytics.
My AskAI stands out by offering an AI email assistant, a feature not available in LiveChat or Chatfuel. This can be particularly useful for automating email responses and capturing leads.
All three platforms support email lead capture, ensuring that potential customer information is collected efficiently.
My AskAI provides unlimited content limits across all its plans, including unlimited webpages and documents, which are updated automatically. LiveChat and Chatfuel do not specify content limits.
LiveChat offers different plans for the number of agents, ranging from one agent in the Starter plan to unlimited agents in higher-tier plans. Chatfuel does not provide specific details on the number of chatbots or agents. My AskAI offers one chatbot in its Essentials and Pro plans, with unlimited chatbots in the Enterprise plan.
LiveChat includes a hosted help centre, a feature not available in Chatfuel or My AskAI. This can be beneficial for companies that need a centralized knowledge base.
Both LiveChat and Chatfuel offer a chatbot flow builder, allowing businesses to create customized conversation flows. My AskAI does not include this feature, focusing instead on integrating with existing content and knowledge bases.
LiveChat and Chatfuel offer various integrations, but My AskAI excels with a wide range of content and end-user integrations. My AskAI supports numerous platforms like Google Drive, Notion, Confluence, Zendesk, Intercom, Salesforce, and more, making it highly versatile.
All three platforms are GDPR compliant, but none are SOC-2 compliant. Support options vary, with LiveChat providing 24/7/365 support across all plans, while My AskAI offers different levels of support based on the plan, including a Success Manager for Enterprise users. Chatfuel's support details are less specific.
