LiveChat and Ada both offer AI customer support platforms aimed at deflecting support tickets, but they differ significantly in features and pricing. LiveChat charges $52 per 1,000 tickets or chats with no usage limit, making it a cost-effective option for businesses with high volumes of customer interactions. It includes features like human handover, analytics/insights, and email lead capture, although it does not offer an AI email assistant.
On the other hand, Ada's AI customer support platform is priced at $1,000 per 1,000 tickets or chats, and details on usage tiers are not provided. Ada offers a comprehensive suite of features including human handover, analytics/insights, AI email assistant, and email lead capture. This higher price point suggests a premium service with advanced capabilities, particularly the inclusion of an AI email assistant, which LiveChat lacks.
| Feature | LiveChat | Ada | + My AskAI |
|---|---|---|---|
| Offers AI Customer Support Features? | Yes | Yes | Yes |
| Offers AI Features for Support Agents? | Yes | Not provided | Yes |
| AI Price Per 1,000 tickets/chats | $52 | $1,000 | $99 |
| Usage Tiers | No usage limit | Not provided | Essentials - 200 conversations/mo Pro - 1,000 conversations/mo Enterprise - Unlimited $0.10 per conversation beyond limits |
| Human Handover | Yes | Yes | Yes |
| Conversation Analytics/Insights | Yes | Yes | Yes |
| AI Email Assistant | No | Yes | Yes |
| Email Lead Capture | Yes | Yes | Yes |
| Pricing Page | LiveChat pricing page | Ada pricing page | My AskAI pricing page |
| Content Limits | Not provided | 50,000 articles | Essentials - Unlimited webpages & documents Pro - Unlimited webpages & documents Enterprise - Unlimited webpages & documents Updated automatically |
| Number of Chatbots/Agents | Starter - 1 agent Team - unlimited agents Business - unlimited agents Enterprise - based on contract | Not provided | Essentials - 1 (2 modes: public and private) Pro - 1 (2 modes: public and private) Enterprise - Unlimited |
| Hosted Help Centre | Yes | Not provided | No |
| Chatbot Flow Builder | Yes | Yes | No |
| Integrations (Content/Knowledge) | Knowledge base Product pages Terms of service FAQs | Websites (public) Zendesk Salesforce API | Websites Files (PDF, Docx, txt, CSV, pptx, mp3, mp4 (audio), xlsx) Google Drive Notion Confluence SharePoint Gitbook OneDrive Dropbox Zendesk Intercom Salesforce |
| Integrations (End Users) | LiveChat marketplace / app store | Ada marketplace / app store | Website Zendesk (app) Intercom (app) HubSpot (app) Slack (app) Teams (app) Zapier Tidio LiveChat Crisp SalesIQ (Zoho) Tawk Freshchat WhatsApp (via Intercom/Zendesk) Instagram (via Intercom/Zendesk) Messenger (via Intercom/Zendesk) X/Twitter (via Intercom/Zendesk) |
| GDPR Compliant | Yes | TBC | Yes |
| SOC-2 Compliant | No | TBC | No |
| Support | Starter - Help Center, 24/7/365 Support Team - Help Center, 24/7/365 Support Business - Help Center, 24/7/365 Support Enterprise - Help Center, 24/7/365 Support | TBC | Essentials - Web, email Pro - Priority web, email, video Enterprise - Slack, Success manager |
| AI Models Available | Not provided | TBC | Essentials - GPT-4o Pro - GPT-4o Enterprise - GPT-4o/Claude/Gemini |
| API Access | Yes | Yes | Yes |
This analysis focuses on the AI customer support features of three platforms:LiveChat,Ada, andMy AskAI. These features are designed to deflect support tickets efficiently. My AskAI can be integrated within LiveChat or Ada, adding another layer of versatility.
All three platforms—LiveChat, Ada, and My AskAI—offer AI customer support features aimed at deflecting support tickets. This is a fundamental aspect of their service offerings, ensuring that customers can receive automated assistance.
LiveChat and My AskAI provide AI features specifically designed for support agents, enhancing their efficiency. Ada does not explicitly mention such features, which may limit its utility in agent-assisted scenarios.
When it comes to AI pricing per 1,000 tickets or chats, LiveChat is the most affordable at $52. My AskAI follows at $99, while Ada is the most expensive at $1,000. This significant price difference can be a deciding factor for businesses with high volumes of customer interactions.
LiveChat does not impose any usage limits, which can be advantageous for businesses with unpredictable or high volumes of interactions. My AskAI offers tiered usage plans, starting from Essentials (200 conversations/month) to Enterprise (unlimited conversations). Ada's usage tiers are not provided.
All three platforms support human handover, ensuring that complex queries can be escalated to human agents when necessary. This feature is crucial for maintaining high levels of customer satisfaction.
Conversation analytics and insights are available across all three platforms. These tools help businesses understand customer interactions and improve their support strategies.
Ada and My AskAI offer AI email assistants, while LiveChat does not. This feature can be particularly useful for automating email responses and handling email-based customer support efficiently.
All three platforms—LiveChat, Ada, and My AskAI—support email lead capture. This functionality helps businesses collect and manage leads more effectively.
For detailed pricing information, you can visit the respective pricing pages:
Ada has a content limit of 50,000 articles. My AskAI offers unlimited webpages and documents across all its plans, which are updated automatically. LiveChat does not provide specific information on content limits.
LiveChat offers different agent limits based on the plan, from a single agent in the Starter plan to unlimited agents in higher-tier plans. My AskAI provides one chatbot with two modes (public and private) in the Essentials and Pro plans, and unlimited chatbots in the Enterprise plan. Ada's information on this feature is not provided.
LiveChat offers a hosted help center, which can be beneficial for providing centralized support resources. My AskAI does not offer this feature, and Ada does not provide information on it.
Both LiveChat and Ada include a chatbot flow builder, allowing businesses to create customized interaction flows. My AskAI does not have this feature, which may limit customization options.
LiveChat integrates with various content sources like knowledge bases, product pages, and FAQs. Ada integrates with websites, Zendesk, Salesforce, and an API. My AskAI offers a wide range of integrations, including websites, various file types, Google Drive, Notion, Confluence, SharePoint, Gitbook, OneDrive, Dropbox, Zendesk, Intercom, and Salesforce.
LiveChat and Ada have their respective app marketplaces for end-user integrations. My AskAI supports integrations with websites, Zendesk, Intercom, HubSpot, Slack, Teams, Zapier, Tidio, LiveChat, Crisp,
